Field Service Coordinator jobs in Franklin, TN

Field Service Coordinator supervises, coordinates, and monitors day-to-day operations of oil, gas, or mining machines and equipment on designated sites. Provides support and guidance to service personnel who set up and operate a variety of oil, gas, or mining machines and equipment. Being a Field Service Coordinator ensures operations comply with all regulatory policies and procedures. Schedules routine maintenance on equipment to ensure uptime and adequate performance. Additionally, Field Service Coordinator implements process improvements to enhance field services and meet field requirements on time and within the contracted budget. May require an associate degree. Typically reports to a manager. The Field Service Coordinator supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Field Service Coordinator typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

Recently Added Field Service Coordinator jobs

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Field Service Coordinator
  • Thompson Machinery - Caterpillar
  • La Vergne, TN FULL_TIME
  • Field Service Coordinator
    JOB PROFILE
    The Field Service Coordinator is responsible for coordinating and scheduling of equipment service and repairs. Assists technicians with locating job-sites and appropriate equipment. Maintains contact with customers and technicians to support parts orders, work order entry and work scedules.
    Assists in providing administrative support to department staff members, including coordination of service documentation and personnel related issues with the Service Manager. Performs data entry for service work orders, directs communications (email, phone, radio, etc.) and supports all areas of service operations as needed. Interacts with internal and external resources to support efficient service operations related to scheduling, billing, warranty, and department operating processes.
    BASIC REQUIREMENTS
    • High School Diploma (or equivalent) required.
    • Three or more years of relevant experience desired.
    • Technical English language skills required. Ability to write routine reports and effective correspondence.
    • Able to communicate effectively with customers and employees of the organization.
    • Able to calculate figures and amounts such as averages, percentages, shop math.
    • Able to organize, pursue, and complete projects.
    • Able to understand the basic dynamics of equipment operation and design.
    • Able to use basic computer systems and programs, including Microsoft Excel, Access, Word, and Outlook; Dealer CRM; Dealer Business Systems (DBS).
    • Functions effectively in a team-oriented, collaborative environment.
    RESPONSIBILITIES
    The Field Service Coordinator should be able to read and interpret technical information. The position is responsible for responding to customer needs in a positive, safe and timely manner, and for ensuring maximum value of the work performed.
    • Coordinates resources and personnel schedules.
    • Maintains effective work, vacation and training schedules for assigned staff.
    • Processes repair parts orders and parts returns.
    • Open and perform maintenance on work orders and segments.
    • Enter labor hours on to work orders and close work orders on a timely basis.
    • Schedule service for customer equipment.
    • Prepare and distribute reports for analysis to department manager.
    • Use the Dealer’s business system to extract customer and equipment history.
    • Prepare written reports and recommendations as required.
    Safety
    • Know and follow all Company and customer safety rules, including maintaining a safe, clean, and orderly work area, fully participating in Company accident prevention and safety improvement activities.
    • Must have the physical ability to wear Personal Protective Equipment (PPE), including protective glasses, protective gloves, and protective clothing and footwear as required by the job.
    Customer Satisfaction
    • Respond to all customer requests in a professional and courteous, timely and responsive manner.
    • Maintain a clean, professional personal appearance at all time, meeting all Company standards for professionalism.
    • Keep the Manager continually apprised to assist in answering customer questions and problems when necessary.
    Business
    • Supports the organization’s mission, vision and values by exhibiting the following behaviors: honesty, integrity, and respect while delivering high quality solutions and maintaining a positive attitude and a safe work environment.
    • Accepts responsibility for mistakes or problems. Maintains “ownership” of assigned tasks.
    • Demonstrate a positive attitude and a high level of personal credibility and integrity with customers, management, and dealership co-workers.
    • Must be dependable. Consistently arrives at work on time when scheduled, fully ready to work.
    • Maintain company and product confidentiality.
    • Attend and participate in all meetings, trainings, and activities as required.
    • Adhere to all Company policies and departmental procedures and rules.
    • All other duties as assigned.
    Work Conditions
    • Maintain a clean, safe working environment.
    • Communicate effectively, verbally and in writing.
    • Must be honest, reliable, and dependable, and display a positive attitude.
    • Must be able to work well under occasional pressure or within work standards and deadlines.
    • Must be able to work independently and/or with others in a team environment.
    • Able to work standard five-day schedule, including daily overtime and occasional weekend hours as needed.
    • Meet all eligibility requirements to drive Company vehicles, including a current, valid driver's license issued by the resident State, and maintain current motor vehicle liability insurance.
    Physical Requirements
    • Pass pre-employment background check, physical exam including drug screen, and meet all physical requirements for the position.
    • Able to lift up to 20-50 pounds occasionally.
    About the Company:
    Thompson Machinery is a Caterpillar equipment dealer serving the middle and west Tennessee and northern Mississippi region. Since 1944, Thompson Machinery has been an industry leader, renowned for superior solutions, lasting relationships, and stronger communities. Serving a broad range of customers in the construction, forestry, mining, industrial, governmental, and agricultural industries, as well as trucking, power generation, and marine businesses, Thompson Machinery is a total equipment solution provider.
    Thompson Machinery offers competitive salaries and a complete benefits package.
    Compensation for this position will be commensurate with candidate experience and background.
    Thompson Machinery is an equal opportunity employer: Minorities/Women/Veterans/Disabled.
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Field Service Planning Coordinator
  • Technical Safety Services
  • Nashville, TN FULL_TIME
  • Who are we?Technical Safety Services (TSS) is a leading laboratory service provider with locations across the United States. Our customers include leading life sciences and healthcare companies and re...
  • 1 Month Ago
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Field Service Coordinator - Nashville, TN
  • Tencarva Machinery Company
  • Nashville, TN FULL_TIME
  • DescriptionFounded in 1978, with roots dating back to 1957, Tencarva Machinery Company is a premier equipment distributor, engineering and design partner, machine guard manufacturer, and full-service ...
  • 4 Days Ago
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Field Service Technician
  • Unlimited Service Group
  • Nashville, TN FULL_TIME
  • Field Service TechnicianNashville, TNOverviewFESCO is hiring Field Service Technicians responsible for troubleshooting, diagnosing, and repairing commercial kitchen & refrigeration equipment at our cu...
  • 9 Days Ago
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Parts Coordinator for Hobart Service
  • Hobart Service
  • Nashville, TN FULL_TIME
  • Parts Coordinator for Commercial Kitchen Equipment Service1650 Elm Hill Pike, Nashville, TN 37210, USAFull-timeFLSA Status: Non-ExemptCompany Description:Hobart Service, an Illinois Tool Works Company...
  • 1 Month Ago
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Parts Coordinator
  • Hobart Service
  • Nashville, TN FULL_TIME
  • Parts Coordinator for Commercial Kitchen Equipment Service1650 Elm Hill Pike, Nashville, TN 37210, USAFull-timeFLSA Status: Non-ExemptCompany DescriptionHobart Service, an Illinois Tool Works Company,...
  • 1 Month Ago
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0 Field Service Coordinator jobs found in Franklin, TN area

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Customer Service Representative
  • A-Line Staffing Solutions
  • Franklin, TN
  • Job Description Job Description A-Line Staffing is now hiring a Healthcare Consultant Customer Service Representative in...
  • 4/24/2024 12:00:00 AM
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Customer Service Representative
  • A-Line Staffing Solutions
  • Franklin, TN
  • Job Description Job Description A-Line Staffing is now hiring a Healthcare Consultant Customer Service Representative in...
  • 4/24/2024 12:00:00 AM
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Security and Fire Systems Technician
  • Johnson Controls International
  • Franklin, TN
  • Be part of the future! Let's Build a better Tomorrow Together! We are one team, dedicated to working together to create ...
  • 4/23/2024 12:00:00 AM
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Account Director, Client Services
  • Epsilon
  • Franklin, TN
  • Job Description Job Description Job DescriptionReporting to the Sr. Director of Client Services, the Account Director (A...
  • 4/23/2024 12:00:00 AM
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Account Director, Client Services
  • Epsilon
  • Franklin, TN
  • Job Description Reporting to the Sr. Director of Client Services, the Account Director (AD) will own strategy and operat...
  • 4/22/2024 12:00:00 AM
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Customer Service Representative
  • US Tech Solutions, Inc.
  • Franklin, TN
  • Job Title: Customer Service Representative Location: Franklin, TN, USA 37064 (Onsite) Duration: 9 months contract Note: ...
  • 4/22/2024 12:00:00 AM
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Healthcare Consultant: PHS NB Customer Service
  • Rose International
  • Franklin, TN
  • Date Posted: 04/21/2024 Hiring Organization: Rose International Position Number: 462678 Job Title: Healthcare Consultant...
  • 4/22/2024 12:00:00 AM
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Customer Care Coordinator
  • GuildQuality Inc.
  • Franklin, TN
  • Created: Apr 3rd 2021 **Customer Care Coordinator** Full-time employee Franklin, TN This position is primarily responsib...
  • 4/20/2024 12:00:00 AM
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About Franklin, Tennessee

Franklin is a city in, and the county seat of, Williamson County, Tennessee, United States. About 21 miles (34 km) south of Nashville, it is one of the principal cities of the Nashville metropolitan area and Middle Tennessee. As of 2017, its estimated population was 78,321, and it is the seventh-largest city in Tennessee. Williamson County was primarily rural into the late 20th century, with an economy based on traditional commodity crops and livestock. In the 19th century, part of its economy (especially the cultivation of tobacco and hemp) depended on slavery, and after the American Civil Wa...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Field Service Coordinator jobs
$96,901 to $139,164
Franklin, Tennessee area prices
were up 1.3% from a year ago
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What does a Field Service Coordinator do?

Field Service Coordinator in Cheyenne, WY
In this role, you’ll work in the field and coordinate the long-term care needs for patients in the local community.
January 17, 2020
Field Service Coordinator in Utica, NY
The Field Service Coordinator has the capability to lead and prioritize multiple projects at a time and communicate effectively with the Customer, KCP Account Manager, Distributor Sales Representative (DSR), and the Regional Activation team.
January 09, 2020
Field Service Coordinator in Pierre, SD
Field service coordinator’s have to play important roles in a team or group.
January 07, 2020