Field Service Coordinator jobs in Connecticut

H.O. Penn Machinery
HIRING IMMEDIATELY
Field Service Coordinator - Construction Equipment
 Newington, CT 

Pay: $55,000 –$70,000/year (dependent on relevant experience) 
Bonus Potential: 10% 
Benefits:

• Medical/dental/vision insurance
• 401(k) with company match
• Paid time off
• Paid company holidays
• Company provided cell phone and laptop

Key qualifications:

• Minimum 2 years’ coordinating labor schedules required
• 2 years’ technical / mechanical experience preferred
• Experience with troubleshooting and/or repair of construction equipment highly preferred  
• Strong computer skills and comfortable with new technology 
• Strong communication and organization skills 
• Off-hour on-call availability (by phone only), including weekends and holidays, required

Responsibilities: 

Assist direct supervisor in successfully delivering and selling service of recognized, superior value by providing necessary key resources (people, materials, tooling and time)

• Effectively communicate with all stakeholders on work to be performed, changes required in scope of work, job status, etc.
• Assure repairs are completed in a timely manner by providing accurate job information, parts, tooling, supplies, etc.
• Assure repairs are completed in a timely manner by effectively troubleshooting and diagnosing machine problems with technicians
• Maximize technician utilization by effectively scheduling, planning and assigning work

Maximize the effective and efficient use of the service processes to provide fast and accurate service and minimize unnecessary expense 

• Review and approve daily time cards to track and monitor technician performance against quoted hours of job standards and manage accordingly
• Advise Assistant Service Manager of changes in available work vs. staffing levels
• Continually review and improve processes
• Process jobs to be billed on a daily basis
  

Successfully build and maintain a culture of safety through successful completion of all safety initiatives/training and enforcing safe work 

• Assist direct supervisor in/by conducting weekly safety meetings and ensuring monthly safety audits for work area are complete
• Ensure timely communication of safety issues to direct supervisor with appropriate documentation
• Ensure all new hires within work area complete safety orientation requirements within 30 days
• Ensure Field Technicians have completed online safety training assignments by due dates

Assist direct supervisor in maintenance of the Field Service Fleet in a cost-effective and safe manner

• Assure the fleet is maintained in a clean and uncluttered state
• Assure the fleet and its related equipment is in sound working order
• Assure the fleet and its related equipment is operating safely

Qualifications:

• Minimum 2 years’ coordinating labor schedules required
• 2 years’ technical / mechanical experience preferred
• Experience with troubleshooting and/or repair of construction equipment highly preferred  
• Strong computer skills and comfortable with new technology 
• Strong communication and organization skills 
• Off-hour on-call availability (by phone only), including weekends and holidays, required

Physical Requirements:

• Standing and/or sitting for prolonged periods of time 
• Hand coordination (typing and writing)
• Occasional forward bending and reaching 
• Occasional walking and climbing stairs 
• Carrying (up to 20lbs.)

Reasonable accommodations made as needed. 

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, gender, gender identity, age, national origin, disability status, marital status, sexual orientation, citizenship status, protected veteran status, or any other characteristic protected by law.