Field Service Coordinator supervises, coordinates, and monitors day-to-day operations of oil, gas, or mining machines and equipment on designated sites. Provides support and guidance to service personnel who set up and operate a variety of oil, gas, or mining machines and equipment. Being a Field Service Coordinator ensures operations comply with all regulatory policies and procedures. Schedules routine maintenance on equipment to ensure uptime and adequate performance. Additionally, Field Service Coordinator implements process improvements to enhance field services and meet field requirements on time and within the contracted budget. May require an associate degree. Typically reports to a manager. The Field Service Coordinator supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Field Service Coordinator typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
POSITION SUMMARY: A Field Service Technician (FST) is primarily responsible for the installation, operation, repair, removal, and maintenance of company tools and other oilfield equipment.
PROGRESSION FOR SIGNLE PRODUCT LINE DISTRICT:
Field Service Technicians that are assigned to a SPL District can progress up to a Field Service Technician III due to skills, abilities, and tenure. Any exception to the progression program due to a SPL District must be reviewed and approved by the V.P. of Energy Services.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
KNOWLEDGE, SKILLS, AND ABILITIES:
QUALIFICATION REQUIREMENTS:
CERTIFICATION & LICENSES
PHYSICAL REQUIREMENTS
COMPETENCIES
To perform the job successfully, an individual should demonstrate the following:
Problem Solving: Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Customer Service: Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Oral Communication: Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Written Communication: Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
Teamwork: Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interest; Able to build moral and group commitments to goals and objectives; Supports everyone’s efforts to succeed.
Planning/Organizing: Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Develops realistic action plans.
Professionalism: Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Cost Consciousness: Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.
Ethics: Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Organizational Support: Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization’s goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
Judgment: Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process.
Quality: Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Safety & Security: Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
Attendance/Punctuality: Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
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