Field Auditor, Sr. jobs in Scranton, PA

We are looking for a Hotel Night Auditor to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Night Auditor responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

• Perform all check-in and check-out tasks.
• Manage online and phone reservations.
• Inform customers about payment methods and verify their credit card data.
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms.
• Provide information about our hotel, available rooms, rates, and amenities.
• Respond to clients’ complaints in a timely and professional manner.
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs.
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments.
• Run overnight financial reports.
• Audit daytime financials for inconsistencies.
• Inventory
• Assist with setup of breakfast.

Skills

• Work experience as a Hotel Front Desk Agent, Receptionist, or similar role.
• Experience with hotel reservations software like visual matrix (preferred but willing to train)
• Experience with Microsoft Office (preferred.)
• Customer service attitude
• Excellent communication and organizational skills

Job Type: Full-time

Pay: $11.00 - $13.00 per hour

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Monday to Friday
• Night shift
• Weekends as needed

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Shift availability:

• Overnight Shift (Required)

Ability to Relocate:

• Blakeslee, PA 18610: Relocate before starting work (Required)

Work Location: In person