Field Auditor, Sr. jobs in Lompoc, CA

Overview

Responsible for generating the summary and statistical data compiled into reports, verifying daily hotel transactions, processing end of the day reports, auditing, monitoring and managing all pm accounts, comp accounting, direct bills, entertainment, and administrative and guest comps.

Responsibilities

• Prepares and reconciles all postings, routes all reservations correctly, balances and corrects Guest Service Agents’ work, prints comp vouchers for arrivals, and runs and distributes nightly reports and guest folios.• Verifies all credit card transactions from payment reports with guest folios and verifies with shift batches.• Completes daily auditing and closing procedures accurately and efficiently.• Balances all comp vouchers, checking for signatures and stay information.• Verifies and balances all Player Development group, service recovery, admin and entertainment comps.• Initiates and completes the audit computer process.• Balances and processes all credit card batches for the day’s activity.• Obtains from the credit limit report additional authorization for all non-complimentary guests.• Researches all charge backs.• Balances gift card transactions with POS (Point of Sale) system.• Reviews and researches all refunds on negative transactions.• Analyzes and solves problems regarding any aspect of the night audit function.• Accurately counts cash drawer of Guest Service Agents.• Assists in overseeing the nightly operation of the hotel in an efficient manner.• Communicates pertinent shift information to next shift and management.• May be responsible for all front desk operations as needed, including greeting guests, taking room reservations, responding to inquiries, processing confirmation letters, etc.• Remain familiar with room location, room type, rates and promotions.• Completes all paperwork and closing duties in accordance with departmental standards.• Prepares daily reports for management and reports any night audit discrepancies.• Provides an accurate accounting of guest bills.• Adheres to proper credit, check cashing, and cash handling policies and procedures.• Handles guests’ concerns and complaints with objectivity; involves management as needed.• Files all charges to proper accounts and performs data entry.• Performs other duties as assigned.

Qualifications

• High School Diploma or GED Certificate.• One year of hospitality or guest service-related experience.• Experience in night auditing or similar position preferred.• Proficient in computers, including Microsoft Office applications, email and Internet.• Ability to perform basic mathematical computations.• Basic accounting skills preferred.• Attention to detail and strong organizational skills.• Must be able to analyze and resolve problems exercising good judgment.• Excellent verbal and written communication skills.• Excellent interpersonal skills with demonstrated patience and tact.• Able to effectively establish priorities and meet deadlines.• Ability to work productively with Team Members in other operational functions.• Native American hiring preference applies.

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