Manages daily functions of various Food and Beverage facets including but not limited to guest satisfaction and customer service, personnel, menu mix, ordering, vendor preference, food production, inventory, and catering functions. Accountable for all food and beverage production and service for the outlets. Manage the hiring, training, and development of all F&B team members in conjunction with the Corporate Chef. Prepare an annual financial budget and achieves these goals throughout the year through proper forecasting, cost controls, labor management and revenue generating programs. Be an advocate and ambassador of outstanding service and understanding the critical role that meeting and exceeding expectations plays in the success of the operations.
POSITION RESPONSIBILITIES:
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Develop an operating budget for each of the department’s revenue outlets; after approval, monitor and take corrective action as necessary to help assure that budget goals are attained.
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Monitor business volume forecast and plan accordingly in manpower, productivity, costs and other expenses.
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Complete reports on production and necessary requisitions. Control the distribution of necessary supplies.
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Conduct analysis to ensure profitability metrics are met for labor, food and beverage for both regular service and special events/banquets.
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Assure that all standard operating procedures for revenue and cost control are in place and always utilized.
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Ensure effective orientation and training for new team members and implement professional development activities and continued training for experienced team members (planned and implemented).
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Schedule and monitor labor in an efficient, productive and profitable manner.
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Schedule and facilitate supervision of all food and beverage team members with optimal management coverage throughout daily operations.
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Inspect to ensure that all safety, sanitation, energy management, preventive maintenance and other standards are consistently met.
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Walk the facility regularly to ascertain any maintenance, repairs or clean-up needs and ensures all equipment is in proper working order
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Administer menu design, product pricing, ordering, inventory control procedures, and end of month inventory.
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Greet guests and oversee actual service on a routine, random basis.
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Address member and guest complaints and advise the Corporate Chef about appropriate corrective actions taken.
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Assist with wine and spirit lists and bottle/glass wine and spirit sales promotion programs, changes, edits and purchasing selections.
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Lead planning and implementing procedures for special club events and banquet functions.
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Maintain appearance, upkeep and cleanliness of all food and beverage equipment and facilities.
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Monitor employee dress codes according to policies and procedures.
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Responsible for the proper accounting and reconciliation of the Point of Sale systems, member revenues and physical inventory verification.
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Maintain records of special events, house counts, food covers and daily business volumes.
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Attend weekly BEO meetings.
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Conduct weekly FOH F&B Team meetings with immediate direct reports.
EDUCATION/EXPERIENCE/OTHER REQUIREMENTS:
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High school diploma or equivalent required.
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Bachelor’s Degree in Resort and Hospitality Management or closely related discipline is preferred.
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Prior experience as a Food and Beverage Director or Manager in a high-end property.
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Effective revenue management and cost control skills.
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Manager Food Handling Certificate.
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Extensive wine and mixology knowledge/experience preferred.
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CPR/AED certification required.
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Special event / banquet planning and execution experience a plus.
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Experience in high-volume restaurant or club experience a plus.
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Strong ability to lead and motivate the team.
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Thorough knowledge of food and beverage items, methods of preparation and types of service.
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Manage all orders received into the kitchen to ensure they are processed timely and in the order in which they are received.
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Excellent organizational skills.
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Possess attention to detail.
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Speak, read, and write fluently in English.
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Proficient in Microsoft Office (Excel, PowerPoint, and Outlook).
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Ability to achieve positive guest relations and maximize guest satisfaction.
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Work a flexible schedule including nights, weekends, holidays, and fluctuating days off.
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Schedule vacations during the off-season months.
PHYSICAL DEMANDS – ABILITY TO:
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Grasp, lift, carry or transport up to 50 pounds.
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Push/pull wheeled carts weighing up to 100 lbs.
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Stand and walk for length of scheduled shift.
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Reach with hands and arms; stoop, kneel, crouch or crawl.
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Perform the duties of this job while exposed to outside weather conditions as necessary.
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Express and exchange ideas by means of the spoken word accurately, loudly, and quickly.
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Perceive the nature of sounds at a normal speaking level and make fine discriminations in sound.
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Have visual acuity to determine accuracy, neatness and thoroughness of the work assigned.
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Perform the duties of this job while exposed to outside weather conditions.
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Withstand a moderate noise level in the work environment.
EOE/ DWP