Family Support Counselor identifies and coordinates the delivery of support programs and solutions for families in crisis to meet their financial, educational, social, and emotional needs. Interviews families to assess needs and their eligibility for assistance programs and services. Being a Family Support Counselor helps to navigate the application process and outlines the requirements and benefits of programs or services. Advises about types of counseling services available and makes referrals to service providers. Additionally, Family Support Counselor may require a bachelor's degree in human services related field. Typically reports to a supervisor or manager. The Family Support Counselor work is closely managed. Works on projects/matters of limited complexity in a support role. To be a Family Support Counselor typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)
Summary
The Family Support Counselor serves as a resource support to the FSCs responding to referrals of
potential organ and mutual organ/tissue donors and will serve as the main point of contact for the FSCs
working on active referrals. We serve the entire state of South Carolina, and the ideal candidate can live anywhere in the state.
**This position can be located anywhere in South Carolina**
Essential Duties & Responsibilities
1. Serves on a rotating call schedule in order to provide 24/7 resource support to the Family Support
Counselors (FSC II) that respond to patient referrals in our Designated Service Area (DSA) hospitals.
2. Serves as a Team Lead during referrals of patients:
3. Assists Manager of Family Support Services in development of training opportunities and leading
case review discussions.
4. Collaborates with the Manager of Family Support Services in tracking and documenting the Effective
Request process.
5. Provides field observation feedback of the Family Support Counselors to evaluate their competency
and assist in their professional development.
6. Responds to referrals of potential organ/tissue donors, assesses family dynamics, provides emotional
support, educates the donor family and hospital staff, and secures written authorization for organ
and/or tissue recovery.
7. Serves as a preceptor to new Family Support Counselors.
8. Other duties as assigned.
Qualifications, Education & Experience