Facilities Director manages the maintenance, construction, repair, and refurbishment operations of one or more facilities or properties. Implements policies and procedures that ensure the optimal functioning of buildings, grounds, and associated equipment. Being a Facilities Director monitors daily building operations of all systems, including mechanical, electrical, plumbing, HVAC, safety, and waste management to ensure reliability. Tracks work orders for quality, adherence to service standards, and budgeted guidelines. Additionally, Facilities Director directs training of managers, supervisors, and employees in best practices for maintenance work, service and safety standards, and local laws and regulations. Oversees vendors or contractors engaged for construction projects. Typically requires a bachelor's degree. Typically reports to a director. The Facilities Director typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Facilities Director typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
Humana is seeking to find an experienced and seasoned real estate leader to oversee facility management services for its diverse 500 location portfolio. The scope and scale of this role is vast. Candidates must come with a strong leadership background and deep knowledge of how to execute facilities management through an outsourced model that includes office, clinical, retail, production, and critical/data center environments. This role supports services and facility infrastructure support for 500 facilities and will lead and an insourced / outsourced organization of over 100 FTE’s across an 10 MM sq. ft. of real estate properties.
In addition to leading the day-to-day operations of the function, it is expected this leader of Humana’s facilities management services will also provide the strategic vision for the function – exploring and incorporating industry best practices in outsourcing, maintenance, energy management, technology applications, tenant services and supply chain management. The leader will proactively deliver on cost savings initiatives to meet and exceed corporate goals.
It’s critical that the leader is skilled in the area of people leadership. The leader should be able to inspire their team to excellence, have a passion for coaching and developing talent, and take a “people/talent first” approach in their leadership style. The individual should be a strong communicator and have the ability to build relationships with other senior leaders across the Humana enterprise. They should understand how to build creditability in a complex organization and use the skill of influence in getting things done. This leader should also be well versed in managing and leading teams that are outsourced to strategic real estate vendor partners as well. They should be very comfortable in managing facility services in an outsourced environment and understand contract structures for these types of operating models.
The leader will also be responsible for enterprise business continuity planning and disaster recovery planning in conjunction with Risk Management, Global Security, Landlords, City & State officials, and other organizations to ensure that Humana’s facilities are operational during times of emergencies like inclement weather, severe weather, regional utility outages, or security threats. This leader will also need to work and collaborate with other Workplace functions include Project & Construction Management, Transactions and Lease Administration, Space and Move Management, Energy & Sustainability, Process Improvement & Governance, Design & Standards, and Business Consulting to ensure outcomes are optimal for all end users and customers.
As this leader will be responsible to the operations and maintenance of Humana’s enterprise multi-million dollar real estate and facilities portfolio, they will need to have strong technical knowledge in all areas of building infrastructure including but not limited to Mechanical Systems (Fire & Life Safety Systems, Boilers, Chillers, Air Handlers, Uninterrupted Power Supplies, Generators, general HVAC systems, Pumps, Elevator Systems), Civil and Structural building designs, and Electrical systems including Building Automation Systems.
The leader should be ready to be a “visionary leader” of an insourced and outsourced organization of up to 100 FTE’s and manage a facilities repairs and maintenance budget enterprise wide of up to $60MM for a portfolio that’s approximately 10MM sq. ft.
The leader should also be able to present to large audiences and explain complex facilities management topics to a variety of individuals and colleagues including and ranging from c-suite level executives, industry experts, local city/state officials, and Humana’s associates. The leader will be expected to network across the industry and bring thought leadership and best practices to this key functional area of Workplace. They will also be expected to attend professional and industry events as an expert in their field.
Some of the requirements of the role include but are not limited to:
Critical Skills
Operations
Project Engineering
Project Execution
Required Qualifications
An undergraduate degree in facilities management, real estate, engineering, construction management, or science/technical degree is required. An MBA, or advanced engineering degree, is highly desired and strongly preferred.
Must have 10 – 15 years of experience in Facilities Management, with 8 or more years of management experience
Travel required 30% - 40%
After-hours support as required
Role based in Louisville, KY
Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Scheduled Weekly Hours
40
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
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