Executive Response Specialist provides timely resolutions to customer complaints that have escalated to the highest level within the organization. Coordinates with product/service suppliers and/or contact center staff to research and determine validity of complaints and evaluate options to remedy these complaints. Being an Executive Response Specialist reviews the underlying facts of the complaint, determines an appropriate solution, and delivers the response to the customer. Requires a thorough knowledge of the products/services offered, well developed customer service skills, and clear understanding of the company's policy regarding complaints. Additionally, Executive Response Specialist exercises a large degree individual discretion and judgement. Tracks complaints and makes recommendations to management designed to reduce the number of complaints. May require a bachelor's degree. Typically reports to a supervisor or manager. The Executive Response Specialist gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be an Executive Response Specialist typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Job Title : Trip Enrichment Specialist
Location : Remote
Hourly Compensation : $18.00 / hr - $19.00 / hr DOE
The Trip Enrichment Specialist works to optimize revenue through various processes identified to decrease the number trips written off for missing information.
The Trip Enrichment Specialist engages with various teams to build new processes and evaluations that improve the overall revenue for the company.
Essential Duties and Responsibilities :
Minimum Qualifications :
Education / Licensing / Certification : High School diploma or GED required.
Experience : One (1) year work in AMR PODS preferred. Work with computer programs and software preferred; work with public preferred;
experience in medical industry preferred; experience in ambulance industry preferred.
Knowledge and Skills :
Here you'll embark in meaningful work that will make an impact on you and the customers we service. View our employees' stories on how we provide care to the world at www.AtaMomentsNotice.com.
Learn how our values are at the core of our services and vital to how we approach care and check out our comprehensive benefit options at GlobalMedicalResponse.com / Careers .
The application window for this position is anticipated to close on 4 / 25 / 24
EEO Statement
Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.
Check out our careers site benefits page to learn more about our comprehensive benefit options, which include medical, vision, dental, 401k, disability, FSA, HSA, EAP, vacation and paid time off.
Last updated : 2024-04-22
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