Executive Response Specialist provides timely resolutions to customer complaints that have escalated to the highest level within the organization. Coordinates with product/service suppliers and/or contact center staff to research and determine validity of complaints and evaluate options to remedy these complaints. Being an Executive Response Specialist reviews the underlying facts of the complaint, determines an appropriate solution, and delivers the response to the customer. Requires a thorough knowledge of the products/services offered, well developed customer service skills, and clear understanding of the company's policy regarding complaints. Additionally, Executive Response Specialist exercises a large degree individual discretion and judgement. Tracks complaints and makes recommendations to management designed to reduce the number of complaints. May require a bachelor's degree. Typically reports to a supervisor or manager. The Executive Response Specialist gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be an Executive Response Specialist typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Job Overview:
We are seeking a highly skilled and dedicated Protection Specialist to join our team. As a Protection Specialist, you will be responsible for ensuring the safety and security of our clients and their assets. This is a critical role that requires strong attention to detail, excellent communication skills, and the ability to handle challenging situations with professionalism.
Responsibilities:
- Provide a visible presence to deter unauthorized activity and maintain a safe and secure environment
- Respond promptly to incidents, emergencies, and, taking appropriate action as needed
- Document all incidents, accidents, or other relevant information in detailed reports
- Assist with the development and implementation of security policies and procedures
- Conduct investigations into security breaches or incidents as required
Skills:
- Experince in armed security or relevant field is preferred
- Knowledge of CPR and First Aid procedures
- Excellent conflict management skills to handle difficult situations calmly and professionally
- Ability to maintain confidentiality and exercise good judgment in sensitive situations
Required Equipment:
Firearm, Level 3 or 4 Holster, Plate Carrier, professional and clean tactical wear
Must have a valid Michigan CPL
If you are a dedicated professional with a passion for protecting others, we encourage you to apply for this position. Join our team of skilled Protection Specialists and make a difference in ensuring the safety of our clients. Apply now!
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Expected hours: 40 per week
Experience level:
Schedule:
Ability to Relocate:
Work Location: Hybrid remote in Detroit, MI 48223
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