Executive Response Specialist provides timely resolutions to customer complaints that have escalated to the highest level within the organization. Coordinates with product/service suppliers and/or contact center staff to research and determine validity of complaints and evaluate options to remedy these complaints. Being an Executive Response Specialist reviews the underlying facts of the complaint, determines an appropriate solution, and delivers the response to the customer. Requires a thorough knowledge of the products/services offered, well developed customer service skills, and clear understanding of the company's policy regarding complaints. Additionally, Executive Response Specialist exercises a large degree individual discretion and judgement. Tracks complaints and makes recommendations to management designed to reduce the number of complaints. May require a bachelor's degree. Typically reports to a supervisor or manager. The Executive Response Specialist gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be an Executive Response Specialist typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Req#: R29534
Category(s): Administrative Support, Executive Assistant
Full Time / Part Time: Full-Time
Shift: First
Baystate Health, western Massachusetts’s premier healthcare provider, is looking for an Executive Assistant for the Chief Nursing Officer and Vice President of Heart and Vascular to join our administration team!
The Executive Assistant (EA) will provide high level comprehensive, administrative, and executive support to the CNO and VP of Heart and Vascular, interacts with members of the leadership team to ensure project follow-up and follow-through.
Responsibilities:
Skill/Competencies:
Requirements:
YOU BELONG HERE. Diversity is having a seat at the table; Inclusion is having a voice; Belonging is having that voice be heard. We are a system that engages with our patients, providers and communities to promote healthier outcomes. At Baystate Health we know that treating one another with dignity elevates respect, which is one of our core values, and it is what makes us not just an organization, but also a community. It is how we will advance the care and enhance the lives for all people while demonstrating how diversity, inclusion and equity help to make us better.
For more information, please visit us online at: baystatehealthjobs.com or interact with us socially at facebook.com/BaystateCareers or on Twitter @BaystateCareers.
You Belong At Baystate
At Baystate Health we know that treating one another with dignity and equity is what elevates respect for our patients and staff. It makes us not just an organization, but also a community where you belong. It is how we advance the care and enhance the lives of all people.
DIVERSE TEAMS. DIVERSE PATIENTS. DIVERSE LOCATIONS.
Education:
GED or HiSET (Required)
Certifications:
Equal Employment Opportunity Employer
Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.
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