Executive Response Specialist jobs in Waukegan, IL

Executive Response Specialist provides timely resolutions to customer complaints that have escalated to the highest level within the organization. Coordinates with product/service suppliers and/or contact center staff to research and determine validity of complaints and evaluate options to remedy these complaints. Being an Executive Response Specialist reviews the underlying facts of the complaint, determines an appropriate solution, and delivers the response to the customer. Requires a thorough knowledge of the products/services offered, well developed customer service skills, and clear understanding of the company's policy regarding complaints. Additionally, Executive Response Specialist exercises a large degree individual discretion and judgement. Tracks complaints and makes recommendations to management designed to reduce the number of complaints. May require a bachelor's degree. Typically reports to a supervisor or manager. The Executive Response Specialist gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be an Executive Response Specialist typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

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Engagement Specialist - Mobile Crisis Response (M-F 3rd Shift)
  • Careers
  • Crystal, IL FULL_TIME
  • Let’s change lives together

    Join a purpose-driven community of champions. 

    Position Purpose: Provide support to MCR behavioral health team in the delivery of crisis intervention services to clients and their families and to facilitate the issues of recovery into their daily living situations. Provide continuity of program services in an ethical, legal and moral manner within a safe and therapeutic environment, consistent with applicable regulatory and accreditation standards.

    Job Requirements:

    • High school diploma or equivalent is required.
    • Valid driver’s license and current automobile insurance is required.
    • Must be 21 years of age.

    Essential Responsibilities:

    • Work scheduled hours and any additional hours deemed necessary by leadership. Some variation in scheduled hours may be required to meet company needs.
    • Provide appropriate behavioral interventions and consequences for mental health clients
    • Implement therapeutic activities and facilitate development of independent living skills.
    • Consult with other staff members and plan daily therapeutic direction for designated shift.
    • Facilitate group discussion sessions based on co-occurring issues.
    • Ability to conceptualize group management from conception to presentation.
    • Attend all scheduled meetings of staff, such as treatment plan reviews, shift meetings or appropriate committee meetings as designated.
    • Ensure that client service records including all required documentation is maintained consistent with rules and regulations.
    • Adequate written skills to accurately complete required documentation within the time frames prescribed.
    • Facilitate transportation of clients as needed.
    • Serve as a member of the team, and participate in all team meetings, duties and activities as assigned.
    • Exhibits actions and makes decisions that align with the Rosecrance Code of Conduct and within the framework of the law.
    • Perform all responsibilities in compliance with the mission, vision, values, and expectations of Rosecrance.
    • Demonstrates strong customer service skills that incorporate the 5 tenets of the Rosecrance Way into daily practices and interactions with all stakeholders.
    • Serve as a role model to others and demonstrate excellent company stewardship.

    Job Type: Full-time

    Pay: Based on education, experience and credentials

    Schedule: Overnight 8 hour shifts

    • Shift: Monday - Friday 8:00pm - 5:00am with a one hour break at our office in Woodstock, IL
    • Training: Monday - Friday **1st Shift** 8:30am - 5:00pm with 30 min break at our office in Crystal Lake, IL for first 8 weeks in position

    Work Location: Rosecrance McHenry County (Note: Training is in Crystal Lake and, once training, this position will be based out of our Woodstock location)

    Benefits: Rosecrance values its employees and offers a comprehensive benefits package, including:

    • Salary based on education, experience, and credentials
    • Medical, dental, and vision insurance with multiple plan options to meet your needs
    • 401(k) plan with employer match and discretionary employer contribution
    • Group Life Insurance including LTD and AD&D
    • Tuition assistance and licensure/certification reimbursement
    • Paid Time Off, sick time, bereavement leave
    • Referral program earning up to $1,000 per hire!
    • Wellness plan and certain facilities offering an on-site gym

    About Us

    Rosecrance is a leading non-profit provider of comprehensive behavioral health services in the United States. With over 100 years of experience, Rosecrance is dedicated to helping individuals and families overcome substance abuse and mental health challenges. We operate a network of treatment centers and outpatient programs, offering evidence-based therapies and compassionate care to promote lasting recovery.

    If you are passionate about making a difference in the lives of individuals and families affected by substance abuse and mental health disorders, we invite you to join our team at Rosecrance. Note: Only candidates selected for an interview will be contacted.

    Health and Safety

    Enjoy a safe and healthy work environment! As a federally funded company, Rosecrance operates under multiple licenses and accreditation agencies, requiring strict adherence to their respective laws and policies concerning employee health and safety requirements. Compliance with the company's health policies is a condition of employment.

    Equal Employment Opportunity

    Rosecrance is an equal opportunity employer and values diversity in the workplace. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, marital status, veteran status, or any other legally protected status. Our hiring decisions are based solely on qualifications, skills, and experience relevant to the requirements of the position.

  • 6 Days Ago

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Engagement Specialist - Mobile Crisis Response (M-F 3rd Shift)
  • Rosecrance Inc.
  • Crystal, IL FULL_TIME
  • Let’s change lives together. Join a purpose-driven community of champions. Position Purpose: Provide support to MCR behavioral health team in the delivery of crisis intervention services to clients an...
  • 6 Days Ago

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Engagement Specialist - Mobile Crisis Response (M-F 2nd Shift)
  • Careers
  • Crystal, IL FULL_TIME
  • Let’s change lives together. Join a purpose-driven community of champions. Position Purpose: Provide support to MCR behavioral health team in the delivery of crisis intervention services to clients an...
  • 1 Month Ago

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Engagement Specialist - Mobile Response Team (FT/PT) $1,500 SIGN ON BONUS
  • Lake County
  • Avenue, IL OTHER
  • Do you want to be part of something that actually makes a difference? You will be part of the Mobile Response Team as the Engagement Specialist that is dispatched as a 2-person team to Lake County res...
  • 23 Days Ago

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Engagement Specialist - Mobile Crisis Response (Part-Time Weekends)
  • Rosecrance Inc.
  • Crystal, IL PART_TIME
  • Let’s change lives together. Join a purpose-driven community of champions. Position Purpose: Provide support to MCR behavioral health team in the delivery of crisis intervention services to clients an...
  • 24 Days Ago

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Engagement Specialist - Mobile Crisis Response (Part-Time Weekends)
  • Careers
  • Crystal, IL PART_TIME
  • Let’s change lives together. Join a purpose-driven community of champions. Position Purpose: Provide support to MCR behavioral health team in the delivery of crisis intervention services to clients an...
  • 26 Days Ago

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0 Executive Response Specialist jobs found in Waukegan, IL area

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Sleep Expert - Sales
  • Mattress Firm
  • Oakbrook Terrace, IL
  • Is your current job a nightmare? Make it a dream job at Mattress Firm®! Join Mattress Firm as a Sleep Expert® and have t...
  • 4/18/2024 12:00:00 AM

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SAP Subject Matter Expert (SME)-Demand to Supply
  • Kpg99 Inc
  • Lincolnshire, IL
  • Job Title: IT Subject Matter Expert (SME) - Demand to Supply Location: Lincolnshire, IL, Onsite Job Type: Contract Visa-...
  • 4/17/2024 12:00:00 AM

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Subject Matter Expert (SME) for Health Administration (Remote/Hybrid) - (Contractor)
  • Confidential
  • Chicago, IL
  • Job Summary: We are actively searching for a Subject Matter Expert (SME) with a comprehensive background in health admin...
  • 4/16/2024 12:00:00 AM

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Subject Matter Expert (SME) for Health Administration (Remote/Hybrid) - (Contractor)
  • Confidential
  • Chicago, IL
  • Job Summary: We are actively searching for a Subject Matter Expert (SME) with a comprehensive background in health admin...
  • 4/15/2024 12:00:00 AM

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Sleep Expert - Sales
  • Mattress Firm
  • Addison, IL
  • Is your current job a nightmare? Make it a dream job at Mattress Firm®! Join Mattress Firm as a Sleep Expert® and have t...
  • 4/9/2024 12:00:00 AM

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Sleep Expert - Sales
  • Mattress Firm
  • Bloomingdale, IL
  • Is your current job a nightmare? Make it a dream job at Mattress Firm®! Join Mattress Firm as a Sleep Expert® and have t...
  • 4/9/2024 12:00:00 AM

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Sleep Expert - Sales
  • Mattress Firm
  • Algonquin, IL
  • Is your current job a nightmare? Make it a dream job at Mattress Firm®! Join Mattress Firm as a Sleep Expert® and have t...
  • 3/28/2024 12:00:00 AM

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Sleep Expert - Sales
  • Mattress Firm
  • Schaumburg, IL
  • Is your current job a nightmare? Make it a dream job at Mattress Firm®! Join Mattress Firm as a Sleep Expert® and have t...
  • 3/27/2024 12:00:00 AM

Waukegan /wɔːˈkiːɡən/ is the largest city in and the county seat of Lake County, Illinois, United States, a part of the Chicago metropolitan area. The city is located 35 miles north of the Loop and 10 miles south of the Wisconsin state border, approximately halfway between Chicago and Milwaukee. As of the 2013 United States Census estimate, the city has a population of 88,826, which makes it the ninth most populous city in Illinois. Waukegan is a predominately working-class community with a size-able middle-class population. Waukegan is located at 42°22′13″N 87°52′16″W / 42.37028°N 87.87111...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Executive Response Specialist jobs
$49,602 to $65,555
Waukegan, Illinois area prices
were up 1.8% from a year ago

Executive Response Specialist in Petaluma, CA
Achieving a comprehensive response is done by working with Management across various business lines such as Compliance, Legal, Bankruptcy, Collections, Disputes, Underwriting, etc.
February 03, 2020
Executive Response Specialist in Minneapolis, MN
Office of the President (OOP) Executive Response Specialists are responsible for thoroughly researching, investigating, and responding to escalations relating to all aspects of Retail Payment Solutions.
January 02, 2020
Executive Response Specialist in Rockford, IL
Additionally, strong written communication skills are necessary as OOP Specialists are required to hand write letters to customers notifying them of the resolution of their complaint.
February 13, 2020