Executive Response Specialist provides timely resolutions to customer complaints that have escalated to the highest level within the organization. Coordinates with product/service suppliers and/or contact center staff to research and determine validity of complaints and evaluate options to remedy these complaints. Being an Executive Response Specialist reviews the underlying facts of the complaint, determines an appropriate solution, and delivers the response to the customer. Requires a thorough knowledge of the products/services offered, well developed customer service skills, and clear understanding of the company's policy regarding complaints. Additionally, Executive Response Specialist exercises a large degree individual discretion and judgement. Tracks complaints and makes recommendations to management designed to reduce the number of complaints. May require a bachelor's degree. Typically reports to a supervisor or manager. The Executive Response Specialist gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be an Executive Response Specialist typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Department: Responder
Type: Full Time
Min. Experience: Entry Level
MSRC is offering an excellent opportunity for an Oil Spill Response Technician who is ready for a career with the leader in the oil spill response industry. We’re seeking a qualified individual to perform preventative and corrective maintenance on small vessel engines and oil spill response equipment. The successful candidate will work in a team environment, provide support during oil spill responses and exercises. On-the-job (OJT) training is available to advance your skills and career. MSRC works with employees interested in obtaining licenses such as Class A CDL, welding certifications, and electrical and hydraulic repair certifications.
MSRC offers outstanding benefits including low-employee cost medical plans, competitive salary, and generous paid time off.
Job Type: Full Time
Salary Range: $23.97- $32.10
QUALIFICATIONS
Due to the emergency response nature of the position, a continuing condition of employment is the ability to report to the assigned work site location within a two-hour recall notice. During an oil spill, work schedules may be adjusted based on the emergency response.
WORK ENVIRONMENT
While performing the duties of this job, the employee may be exposed to fumes or airborne particles, moving mechanical parts and vibration. The noise level in the work environment and job sites can be loud. The position will be performed indoors and outdoors in excessive weather conditions such as heat, humidity or cold.
Marine Spill Response Corporation is a not-for-profit, U.S. Coast Guard Classified Oil Spill Removal Organization. MSRC was formed in 1990 to offer oil spill response services and mitigate damage to the environment. MSRC offers a full range of oil spill response capabilities intended to help meet the planning criteria of the Oil Pollution Act of 1990. Join our team today! To learn more about our company, visit us at www.msrc.org
INTERNAL APPLICANTS:
Interested internal applicants are instructed to contact their supervisor and/or HRA for more information.
Marine Spill Response Corporation is an Equal Opportunity Employer. MSRC prohibits discrimination against any employee or applicant for employment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, physical or mental disability, genetic information, or because an employee or applicant is a disabled veteran, recently separated veteran, or other protected veteran.
Marine Spill Response Corporation is an Equal Opportunity Employer.
Job Type: Full-time
Pay: $23.97 - $32.10 per hour
Expected hours: 40 per week
Benefits:
Schedule:
Work Location: In person
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