Executive Response Specialist provides timely resolutions to customer complaints that have escalated to the highest level within the organization. Coordinates with product/service suppliers and/or contact center staff to research and determine validity of complaints and evaluate options to remedy these complaints. Being an Executive Response Specialist reviews the underlying facts of the complaint, determines an appropriate solution, and delivers the response to the customer. Requires a thorough knowledge of the products/services offered, well developed customer service skills, and clear understanding of the company's policy regarding complaints. Additionally, Executive Response Specialist exercises a large degree individual discretion and judgement. Tracks complaints and makes recommendations to management designed to reduce the number of complaints. May require a bachelor's degree. Typically reports to a supervisor or manager. The Executive Response Specialist gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be an Executive Response Specialist typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
If you want job flexibility and to make a difference in the community, join Acenda's Mobile Response Team as a Mobile Response Worker!
You'd be joining a team focused on healing our communities
Acenda is an integrated health care agency dedicated to industry-leading prevention, treatment and wellness services compassionately delivered to ensure that every individual, family and community achieves their greatest potential.
What you'll do
- Provide immediate intervention services for children and adolescents experiencing escalated emotional and behavioral health issues (Gloucester, Cumberland and Salem Counties)
- Provide case management services for up to 8 weeks to youth and families to prevent further problems in functioning and/or disruption of their living environment
- Provide culturally competent service delivery in the community
- Participate in innovative initiatives designed to engage communities in care and treatment
What we provide
- Flexibility with your work setting and hours
- Competitive salary and 401k with a match
- Career advancement opportunities including participation in an Acenda leadership development program
- Year-end performance bonuses
- Health, vision and dental coverage for you and your family
- Generous number of vacation days each year
- CEU's and free training programs
- An innovative culture which allows you to grow and learn with the agency
What you'll bring to the team
- Bachelor's degree in counseling, social work, or related field plus a minimum of one year of experience -OR-
- Master's degree in counseling or related field.
- Must have and maintain a valid driver's license, use of an insured vehicle and an acceptable driving record. Local travel required.
- Professionalism and a commitment to excellence in care
- Bilingual a plus
Together we'll be:
- A passionate, innovative, care-focused team, working collaboratively and creatively to ensure the health and wellness of individuals and families in our communities
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0 Executive Response Specialist jobs found in Vineland, NJ area