Executive Response Specialist provides timely resolutions to customer complaints that have escalated to the highest level within the organization. Coordinates with product/service suppliers and/or contact center staff to research and determine validity of complaints and evaluate options to remedy these complaints. Being an Executive Response Specialist reviews the underlying facts of the complaint, determines an appropriate solution, and delivers the response to the customer. Requires a thorough knowledge of the products/services offered, well developed customer service skills, and clear understanding of the company's policy regarding complaints. Additionally, Executive Response Specialist exercises a large degree individual discretion and judgement. Tracks complaints and makes recommendations to management designed to reduce the number of complaints. May require a bachelor's degree. Typically reports to a supervisor or manager. The Executive Response Specialist gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be an Executive Response Specialist typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
MUST HAVE EXPERIENCE!
Pool & Spa Specialist
-Highly reliable and self motivated individual wanted
-Must have experience in cleaning pools & spas
-In depth knowledge & clear understanding of water chemistry
-Flexible schedule with early mornings, rain or shine required
-Valid driver's license with squeaky clean driving record
-Excellent communication skills required
-Strong organizational skills are a must in this position
-Compensation based on experience
-Potential to earn more based on knowledge of repairs
Pool experience a must
Job Type: Full-time
Pay: $18.00 - $24.00 per hour
Benefits:
Schedule:
Work Location: On the road
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