Executive Response Specialist provides timely resolutions to customer complaints that have escalated to the highest level within the organization. Coordinates with product/service suppliers and/or contact center staff to research and determine validity of complaints and evaluate options to remedy these complaints. Being an Executive Response Specialist reviews the underlying facts of the complaint, determines an appropriate solution, and delivers the response to the customer. Requires a thorough knowledge of the products/services offered, well developed customer service skills, and clear understanding of the company's policy regarding complaints. Additionally, Executive Response Specialist exercises a large degree individual discretion and judgement. Tracks complaints and makes recommendations to management designed to reduce the number of complaints. May require a bachelor's degree. Typically reports to a supervisor or manager. The Executive Response Specialist gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be an Executive Response Specialist typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Hagerty Consulting, Inc. (Hagerty) is the nation's leading emergency management and homeland security consulting firm. Known for its public spirit, innovative thinking, problem-solving, and exceptional people, Hagerty is sought after to work on some of the largest and most complex crisis and emergency management issues. We serve our clients across the nation to enhance their preparedness programs; create more resilient and sustainable communities; provide innovative solutions to enhance their response; and obtain and manage grants and loans to support their recovery.
As Hagerty grows, we continue to look for talented professionals from a variety of backgrounds to provide holistic solutions to our clients. We are currently seeking Emergency Management Specialists for potential future positions. These are contract positions as a member of an on-call reservist cadre that will be on-site at a state or local Emergency Operations Center (EOC) or field site. The ideal candidate should have a passion for emergency management, be a self-starter, and have the desire to solve complex preparedness problems for our clients. Individuals serving in this role will be working within an EOC, Incident Management Team (IMT), or at a field site. The Emergency Management Specialist will support the implementation of incident objectives across the incident and coordinate with various partner agencies and Emergency Support Functions (ESFs). As this is not a full-time staff position, candidates only seeking long-term employment should consider our other relevant job postings.
Candidates for the roles of Emergency Management Specialists must possess the following qualifications:
Candidates for the roles of Emergency Management Specialists may also have the following qualifications:
Equal Opportunity Employer Veterans/Disabled
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