Executive Response Specialist provides timely resolutions to customer complaints that have escalated to the highest level within the organization. Coordinates with product/service suppliers and/or contact center staff to research and determine validity of complaints and evaluate options to remedy these complaints. Being an Executive Response Specialist reviews the underlying facts of the complaint, determines an appropriate solution, and delivers the response to the customer. Requires a thorough knowledge of the products/services offered, well developed customer service skills, and clear understanding of the company's policy regarding complaints. Additionally, Executive Response Specialist exercises a large degree individual discretion and judgement. Tracks complaints and makes recommendations to management designed to reduce the number of complaints. May require a bachelor's degree. Typically reports to a supervisor or manager. The Executive Response Specialist gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be an Executive Response Specialist typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
SAN JOAQUIN COUNTY, CA (Stockton)
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We're hiring Paramedics that are passionate about delivering compassionate, high-quality service and basic as well as advanced patient care to our customers.
Do you have a desire to continue your education?
Looking to improve your skills and knowledge?
We offer sponsorships, educational scholarships, and tuition reimbursement opportunities. *
Responsibilities:
Other Responsibilities:
MinimumRequired Qualifications:*Please upload color photos of the following to your Candidate Profile (within the Dashboard) for review. The title of each photo should reflect the type of document being submitted.
Why Choose AMR? is one of 's (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at Learn how our are at the core of our services and vital to how we approach care, and check out our comprehensive benefit options at .
*Some restrictions apply - your recruiter will share more information upon receiving your application
Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing for individuals with a disability.
Company Benefits: Check out our careers site to learn more about our benefit options.
Salary Range: $31.30-$46.85/hr depending on experience (DOE) (This rate applies to 12 hour shift and average 42 a week)
This position is bonus eligible.
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