Executive Response Specialist provides timely resolutions to customer complaints that have escalated to the highest level within the organization. Coordinates with product/service suppliers and/or contact center staff to research and determine validity of complaints and evaluate options to remedy these complaints. Being an Executive Response Specialist reviews the underlying facts of the complaint, determines an appropriate solution, and delivers the response to the customer. Requires a thorough knowledge of the products/services offered, well developed customer service skills, and clear understanding of the company's policy regarding complaints. Additionally, Executive Response Specialist exercises a large degree individual discretion and judgement. Tracks complaints and makes recommendations to management designed to reduce the number of complaints. May require a bachelor's degree. Typically reports to a supervisor or manager. The Executive Response Specialist gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be an Executive Response Specialist typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Care Connection believes that EVERY PERSON MATTERS. Our mission is to provide an alternate transportation solution to individuals placed on a voluntary or involuntary hold to and from treatment facilities by offering a reliable, professional, and compassionate service. If you’re looking to make a difference in the lives of those struggling with mental or behavioral illness, consider applying to one of our positions!
As an On-Call Driver with Care Connection you will be responsible for transporting clients to various locations in the company vehicle. While this is an On-Call position, you will need to complete our online Behavioral Health Driver training program and attend 1 half-day of in-person training.
The Schedule is flexible to your availability. The Pay is $18.00-$20.00 an hour. We have 10 available positions for this role.
ESSENTIAL FUNCTIONS
EDUCATION/EXPERIENCE
Job Type: Part-time
Pay: $18.00 - $20.00 per hour
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Work Location: In person
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0 Executive Response Specialist jobs found in Santa Maria, CA area