Executive Response Specialist jobs in Santa Clara, CA

Executive Response Specialist provides timely resolutions to customer complaints that have escalated to the highest level within the organization. Coordinates with product/service suppliers and/or contact center staff to research and determine validity of complaints and evaluate options to remedy these complaints. Being an Executive Response Specialist reviews the underlying facts of the complaint, determines an appropriate solution, and delivers the response to the customer. Requires a thorough knowledge of the products/services offered, well developed customer service skills, and clear understanding of the company's policy regarding complaints. Additionally, Executive Response Specialist exercises a large degree individual discretion and judgement. Tracks complaints and makes recommendations to management designed to reduce the number of complaints. May require a bachelor's degree. Typically reports to a supervisor or manager. The Executive Response Specialist gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be an Executive Response Specialist typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

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Executive Response Program Team Member
  • Surefox North America
  • Mountain View, CA FULL_TIME
  • Surefox North America is a veteran owned company that prides ourselves on creating a diverse and unique culture of trained and talented individuals. We are currently seeking an experienced Full Time Executive Response Program team member with high integrity and professionalism who can join our team here in the Bay Area. You will be working on uniquely assigned projects under the guidance of the Team Leader and Program Manager for our top Silicon Valley clients. In your day to day role as an Executive Response Program team member, you will be acting as a liaison between Surefox and its clients while providing incident detection, observation, physical security as well as overwatch and reconnaissance to assigned clients and events. You will perform all duties in accordance with client policies and procedures and all state & federal regulations. Other responsibilities include but are not limited to: responding to emergency events, assessing medical & non-medical issues, addressing staffing deficiencies, and effectively handling client requests in a timely manner. We are looking for someone who has exceptional observational skills and exhibits close attention to detail. The ability to work independently on assignments and to coordinate with supporting and/or adjacent teams, agencies, or vendors are critical to ensuring clients security requirements are addressed in  a timely and professional manner. The individual selected must be flexible and able to respond to dynamic situations with sound judgement as well as have the ability to perform their duties on a national and international level. As we encourage veterans and candidates that are currently in the military reserve to apply, we welcome all who share the same passions for protection as we do. We are not offering visa sponsorship for this position at this time.

     

     

    What you will do:
     
    • Provide incident detection capabilities to the client as requested
    • Develop relationships with clients, facilitate collaboration, and have the ability to influence informally across different departments within the team
    • Manage/monitor surveillance equipment and access points
    • Maintain and update logs with any pertinent activity observed related to assigned client
    • Perform security patrols of designated areas on foot and/ or vehicle while monitoring access
    • Watch for unusual activity and respond immediately and safely to emergency situations on-site
    • Coordinate with emergency services and law enforcement agencies as necessary 
    • Observe departing personnel to protect against theft of company and/or client property
    • Prepare reports on accidents, incidents and suspicious activities
    • Provide assistance to employees and create a safe and friendly environment for visitors and clients in a professional manner
    • Attend project meetings upon request to assess the security implications of proposed changes
    • Work independently and adapt to varying operational tempo while maintaining a high-level of situational awareness 
    • Responsible for client and family physical safety as well as the safeguarding of client assets.
    • Conducts ongoing threat, risk, and vulnerability assessments
    • Operates motor vehicles in a safe and legal manner
    • Maintain up to date knowledge of local emergency services, routes, and points of interest within a given area of responsibility
    • Operate in a low-profile, low-footprint capacity
    • Physical security or overwatch of assigned clients as requested
    • Follow Executive Response Program Operating Procedures and Guidelines
    • Comply with Surefox Policy and Procedures
     
    What is required:
     
    • Must be eligible for employment within the United States
    • Must be a minimum of 18 years old per state licensing guidelines
    • Must be able to pass an extensive background check and drug screening
    • Must live within driving distance or be willing to relocate
    • Must have at least 1 year of physical security experience
    • Must have a current BSIS guard card or eligible to qualify for guard card
    • Must have a high school degree or equivalent
    • Demonstrated competence in reacting to and handling emergencies
    • Ability to effectively communicate with people at all levels and from various backgrounds
    • Good judgement with the ability to make timely and sound decisions
    • Ability to understand and follow written and verbal instructions
    • Ability to work independently and as a team member
    • All applicants must be able to pass the Surefox Physical Agility Test (SPAT), with or without reasonable accommodation, prior to the scheduled start date. 
    • Please be aware that passing the physical agility test is a requirement for this position. 
    • The SPAT is a timed sequence of multiple physical events requiring you to progress along a predetermined path from event to event in a continuous manner until complete.  
    • CPR/First Aid/AED for all ages is required
    • Possess a valid and current driver license
    • Valid U.S Passport
    • Ability to work nights, weekends, and holidays as required
    • Ability to work autonomously, domestically and internationally
    • Demonstrate an operational understanding of today’s technology across all platforms
    • Strong writing and interpersonal skills
    • Surefox RSOTC Course Completion or the willingness and ability to attend and graduate
     
    What is desired:
     
    • 1-2 years of Security or law enforcement related experience preferred
    • Military background is a plus
    • Report writing experience preferred
    • Experience working with families and children in a high net worth environment
    • Experience with international travel and experience in overseas protection assignments 
    • Executive Protection related training course(s) attendance or experience
    • Anti-terrorism or high-threat driving course(s) attendance or experience

  • 5 Days Ago

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Business Incident Response Specialist
  • Facebook App
  • Menlo, CA FULL_TIME
  • The Business Incident Response (BIR) team strategically coordinates rapid end-to-end resolution of high-level escalations that threaten businesses’ and partners’ brands, relationships, and revenue str...
  • 15 Days Ago

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Emergency Response Specialist (Part-Time)
  • Pinkerton Consulting & Investigations, Inc.
  • San Jose, CA PART_TIME
  • The Emergency Response Specialist will perform a variety of assignments armed and/or unarmed to include the welfare, physical protection, and security of a high-profile client. The Specialist will per...
  • 17 Days Ago

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Crisis Intervention Specialist (Mental Health Response and Homeless Response/Outreach)
  • City of Fremont
  • Fremont, CA FULL_TIME
  • The Human Services Department is recruiting for Crisis Intervention Specialist (Mental Health Response and Homeless Response/Outreach).VIEW OUR RECRUITMENT BROCHUREApplications will be reviewed upon r...
  • 2 Days Ago

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Executive IT Support Specialist
  • SymphonyAI
  • Palo Alto, CA FULL_TIME
  • Introduction We are seeking a highly skilled and motivated individual to join SAI Group as an Executive IT Support Specialist. In this role, you will provide top-level technical support and assistance...
  • 23 Days Ago

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Executive Director Specialist RN
  • Gentiva
  • Pleasanton, CA FULL_TIME
  • Our Company Gentiva Hospice is a member of the Gentiva family – an industry leader in hospice, palliative, home health, and personal home care. Our place is by the side of those who need us, offering ...
  • 14 Days Ago

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0 Executive Response Specialist jobs found in Santa Clara, CA area

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Expert IT Business Analyst
  • PG&E Corporation
  • Oakland, CA
  • Requisition ID # 155957 Job Category: Information Technology Job Level: Individual Contributor Business Unit: Informatio...
  • 3/28/2024 12:00:00 AM

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Expert IT Business Analyst
  • Ampcus Incorporated
  • Oakland, CA
  • Title : Expert IT Business Analyst Expected Duration: 04/15/2024 to 04/14/2026 Location: Oakland, CA - Hybrid A reasonab...
  • 3/28/2024 12:00:00 AM

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Expert IT Business Analyst
  • Sunrise Systems Inc
  • Oakland, CA
  • Job Title: Expert IT Business Analyst Job ID: 24-01385 Location: Oakland, CA Duration: STRAIGHT FTE/ Client's DIRECT HIR...
  • 3/28/2024 12:00:00 AM

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Expert IT Business Analyst
  • Varite, Inc
  • Oakland, CA
  • Job Details: Position: Direct Hire Location: 300 Lakeside Dr, Oakland, CA, USA 94612 Duration: 24 months Description: **...
  • 3/28/2024 12:00:00 AM

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Expert, Nondestructive Examination Technical Specialist
  • PG&E Corporation
  • San Ramon, CA
  • Requisition ID # 153124 Job Category: Engineering / Science Job Level: Individual Contributor Business Unit: Electric En...
  • 3/26/2024 12:00:00 AM

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Expert, Electrical Engineer - ATS
  • PG&E Corporation
  • San Ramon, CA
  • Requisition ID # 154768 Job Category: Engineering / Science Job Level: Individual Contributor Business Unit: Electric En...
  • 3/25/2024 12:00:00 AM

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Textile Manufacturing Subject Matter Expert (SME) – SoftGoods
  • Apple
  • Cupertino, CA
  • Textile Manufacturing Subject Matter Expert (SME) SoftGoods Santa Clara Valley (Cupertino),California,United States Oper...
  • 3/24/2024 12:00:00 AM

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Sleep Expert - Sales
  • Mattress Firm
  • Santa Clara, CA
  • Is your current job a nightmare? Make it a dream job at Mattress Firm®! Join Mattress Firm as a Sleep Expert® and have t...
  • 3/19/2024 12:00:00 AM

Santa Clara is drained by three seasonal creeks, all of which empty into the southern portion of San Francisco Bay; these creeks are San Tomas Aquino Creek, Saratoga Creek, and Calabazas Creek. There are some significant biological resources within the city including habitat for the burrowing owl, a species of special concern in California due to reduction in habitat from urban development during the latter 20th century. This owl uses burrows created by ground squirrels and prefers generally level grasslands and even disturbed areas. According to the United States Census Bureau, the city cover...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Executive Response Specialist jobs
$62,528 to $82,641
Santa Clara, California area prices
were up 2.9% from a year ago

Executive Response Specialist in Petaluma, CA
Achieving a comprehensive response is done by working with Management across various business lines such as Compliance, Legal, Bankruptcy, Collections, Disputes, Underwriting, etc.
February 03, 2020
Executive Response Specialist in Minneapolis, MN
Office of the President (OOP) Executive Response Specialists are responsible for thoroughly researching, investigating, and responding to escalations relating to all aspects of Retail Payment Solutions.
January 02, 2020
Executive Response Specialist in Rockford, IL
Additionally, strong written communication skills are necessary as OOP Specialists are required to hand write letters to customers notifying them of the resolution of their complaint.
February 13, 2020