Executive Response Specialist provides timely resolutions to customer complaints that have escalated to the highest level within the organization. Coordinates with product/service suppliers and/or contact center staff to research and determine validity of complaints and evaluate options to remedy these complaints. Being an Executive Response Specialist reviews the underlying facts of the complaint, determines an appropriate solution, and delivers the response to the customer. Requires a thorough knowledge of the products/services offered, well developed customer service skills, and clear understanding of the company's policy regarding complaints. Additionally, Executive Response Specialist exercises a large degree individual discretion and judgement. Tracks complaints and makes recommendations to management designed to reduce the number of complaints. May require a bachelor's degree. Typically reports to a supervisor or manager. The Executive Response Specialist gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be an Executive Response Specialist typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Description
Looking to make a difference?
Be part of a highly skilled team?
Be a part of an innovative surgical and urgent care hospital!
Overnight Technicians Needed!!
We have a position for you with competitive wages and an excellent benefits package!
Come join our surgical/urgent care/internal medicine team and get the opportunity to work alongside board-certified surgeons, internists, and highly skilled emergency doctors as well as our incredibly talented RVTs and assistants in an established but growing surgical/urgent care practice.
RVT certification is favorable and at least 2 years of veterinary practice experience.
Must be able/willing to work late evenings/overnights and weekends. GENEROUS swing $4.000/hr, overnight $6.00/hr, and weekend $8.00/hr differentials!
Core Competencies
This position is a 3/12-hour (overnight/swing) workweek. We are open on weekends and most holidays.
Employee Benefits: $400.00 employer-paid portion of health insurance, 100% employer-paid dental, 401K employer contribution, continuing education allowance, uniform allowance, and pet care discounts
Learn more about our staff and the practices:
https://youtu.be/mR7jQ2K7mS8
http://www.vssoc.com/
http://avsgimuc.com/
Compensation: Starting at $21-$25 per hour plus differentials
Requirements
· RVT is preferred but will consider experienced, non-certified candidates.
· 2 years of Veterinary Hospital Experience
· Be able to stoop, bend, twist, reach, and safely restrain different species of animals.
· Be able to safely lift and carry up to 50 Lbs. and balance, at times, animals in excess of 50 Lbs.
· Safely lift, move, adjust, transfer, or position patients and equipment using proper body mechanics. Stand for sufficient periods of time to actively engage in clinical activities (maybe up to 10 hours a day)
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