Executive Response Specialist jobs in Rockford, IL

Executive Response Specialist provides timely resolutions to customer complaints that have escalated to the highest level within the organization. Coordinates with product/service suppliers and/or contact center staff to research and determine validity of complaints and evaluate options to remedy these complaints. Being an Executive Response Specialist reviews the underlying facts of the complaint, determines an appropriate solution, and delivers the response to the customer. Requires a thorough knowledge of the products/services offered, well developed customer service skills, and clear understanding of the company's policy regarding complaints. Additionally, Executive Response Specialist exercises a large degree individual discretion and judgement. Tracks complaints and makes recommendations to management designed to reduce the number of complaints. May require a bachelor's degree. Typically reports to a supervisor or manager. The Executive Response Specialist gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be an Executive Response Specialist typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

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Engagement Specialist Part-Time - Mobile Crisis Response (Part-Time Overnight)
  • Rosecrance Inc.
  • Rockford, IL PART_TIME
  • Let’s change lives together.

    Join a purpose-driven community of champions.

    Position Purpose:

    Provide support to Mobile Crisis Response behavioral health team in the delivery of crisis intervention services to clients and their families. Facilitate the issues of recovery into their daily living situations. Provide continuity of program services in an ethical, legal and moral manner within a safe and therapeutic environment, consistent with applicable regulatory and accreditation standards.

    Job Requirements:

    • High school diploma/GED required
    • Meet criteria to obtain CRSS (Certified Recovery Support Specialist) credential
    • Valid driver’s license

    Essential Responsibilities:

    • Provide appropriate behavioral interventions and consequences for mental health clients.
    • Implement therapeutic activities and facilitate development of independent living skills.
    • Consult with other staff members and plan daily therapeutic direction for designated shift.
    • Facilitate group discussion sessions based on co-occurring issues.
    • Ability to conceptualize group management from conception to presentation.
    • Attend all scheduled meetings of staff, such as treatment plan reviews, shift meetings or appropriate committee meetings as designated.
    • Ensure that client service records including all required documentation is maintained consistent with rules and regulations.
    • Adequate written skills to accurately complete required documentation within the time frames prescribed.
    • Facilitate transportation of clients as needed.
    • Serve as a member of the team, and participate in all team meetings, duties and activities as assigned.
    • Exhibits actions and makes decisions that align with the Rosecrance Code of Conduct and within the framework of the law.
    • Perform all responsibilities in compliance with the mission, vision, values, and expectations of Rosecrance.
    • Demonstrates strong customer service skills that incorporate the 5 tenets of the Rosecrance Way into daily practices and interactions with all stakeholders.
    • Serve as a role model to others and demonstrate excellent company stewardship.

    Job Type: Part-time, 16 hrs/wk

    Schedule:

    • Shift: Sunday – Monday 11:30pm – 8:00am
    • Training: 16 hours between the hours of M-F 8:30am-5pm for first 2-3 months in position

    Work Location: Rosecrance Ware Center - Rockford, IL

    About Us: Rosecrance is a leading non-profit provider of comprehensive behavioral health services in the United States. With over 100 years of experience, Rosecrance is dedicated to helping individuals and families overcome substance abuse and mental health challenges. We operate a network of treatment centers and outpatient programs, offering evidence-based therapies and compassionate care to promote lasting recovery.

    To Apply: If you are passionate about making a difference in the lives of individuals and families affected by substance abuse and mental health disorders, we invite you to join our team at Rosecrance. Note: Only candidates selected for an interview will be contacted.

    EEO: Rosecrance is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, marital status, veteran status, or any other legally protected status. Our hiring decisions are based solely on qualifications, skills, and experience relevant to the requirements of the position.

  • 23 Days Ago

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Engagement Specialist Part-Time - Mobile Crisis Response (Part-Time Overnight)
  • Careers
  • Rockford, IL PART_TIME
  • Let’s change lives together. Join a purpose-driven community of champions. Position Purpose: Provide support to Mobile Crisis Response behavioral health team in the delivery of crisis intervention ser...
  • 23 Days Ago

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Engagement Specialist Part-Time - Mobile Crisis Response (Sat-Sun 1st Shift)
  • Careers
  • Rockford, IL PART_TIME
  • To speak with a recruiter regarding this position, click here to register for our Virtual Interview event on Thursday, February 8 from 11am - 2pm. Let’s change lives together. Join a purpose-driven co...
  • 1 Month Ago

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Shop Assistant
  • Automation Specialist Services, an IAR Group
  • Huntley, IL FULL_TIME
  • Job Overview:We are seeking a reliable and motivated individual to join our team as a Shop Assistant. As a Shop Assistant, you will play a crucial role in supporting the operations of our shop.Tasks m...
  • 2 Days Ago

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Electrical Engineer
  • Automation Specialist Services, an IAR Group
  • Huntley, IL FULL_TIME
  • OverviewWe are seeking a skilled Electrical Engineer to join our team at our facility located in Huntley, IL, 60142. The ideal candidate will have experience with Vision Systems, Servo Motors, Industr...
  • 8 Days Ago

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Electrical Engineer
  • Automation Specialist Services, an IAR Group
  • Huntley, IL FULL_TIME
  • OverviewWe are seeking a skilled Electrical Engineer to join our team at our facility located in Huntley, IL, 60142. The ideal candidate will have experience with Vision Systems, Servo Motors, Industr...
  • 8 Days Ago

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0 Executive Response Specialist jobs found in Rockford, IL area

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Sales Expert
  • Cortese Energy
  • Rockford, IL
  • Cortese Energy is a residential solar installer servicing Illinois, Connecticut, and New York. We are seeking a skilled ...
  • 4/25/2024 12:00:00 AM

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Patient Access Specialist
  • Mercyhealth
  • Janesville, WI
  • Overview: Patient Access Specialist, Days, Rockford, 80 Hrs / 2 wks Location: MercyCare Bldg; Janesville, WI Hybrid and ...
  • 4/25/2024 12:00:00 AM

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Sr Performance Improvement Specialist / Performance Improvement Specialist - Byron
  • Constellation Energy
  • Byron, IL
  • THIS POSITION MAY BE FILLED AT THE PERFORMANCE IMPROVEMENT SPECIALIST LEVEL OR THE SR PERFORMANCE IMPROVEMENT LEVEL. COM...
  • 4/25/2024 12:00:00 AM

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Field Application Specialist - HammerHead
  • The Toro Company
  • Rockford, IL
  • Typical Starting Pay: $80,000-$105,000, plus bonuses. What Can We Give You? Medical, Dental, Vision, 401K Matching up to...
  • 4/24/2024 12:00:00 AM

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Operations Support Specialist
  • Kellermeyer Bergensons Services, LLC
  • Beloit, WI
  • Job Title: Operations Support Specialist Department: Field Operations – LSS FLSA Classification: Non-exempt Reports to: ...
  • 4/24/2024 12:00:00 AM

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Factory Management Expert
  • Bird Buddy
  • Woodstock, IL
  • Factory Management Expert Location: Illinois / Mexico (Travel Required) Duration: 3 Months, with potential extension to ...
  • 4/22/2024 12:00:00 AM

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Maintenance Component Specialist
  • Constellation Energy
  • Byron, IL
  • COMPANY OVERVIEW As the nation's largest producer of clean, carbon-free energy, Constellation is a company purposely-bui...
  • 4/22/2024 12:00:00 AM

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Behavior Specialist
  • ChanceLight Behavioral Health, Therapy, & Education
  • Harvard, IL
  • ChanceLight Behavioral Health, Therapy, & Education, a growing, dynamic organization with a social mission to offer hope...
  • 1/11/2024 12:00:00 AM

Rockford is a city in Winnebago County in the U.S. state of Illinois, in far northern Illinois. Located on the banks of the Rock River, Rockford is the county seat of Winnebago County (a small portion of the city is located in Ogle County). The largest city in Illinois outside of the Chicago metropolitan area, Rockford is the third-largest city in the state and the 171st most populous in the United States According to 2010 U.S. Census Data, the City of Rockford had a population of 152,871, with an outlying metropolitan area population of 348,360. The City of Rockford's population is 147,051...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Executive Response Specialist jobs
$48,803 to $64,499
Rockford, Illinois area prices
were up 1.3% from a year ago

Executive Response Specialist in Petaluma, CA
Achieving a comprehensive response is done by working with Management across various business lines such as Compliance, Legal, Bankruptcy, Collections, Disputes, Underwriting, etc.
February 03, 2020
Executive Response Specialist in Minneapolis, MN
Office of the President (OOP) Executive Response Specialists are responsible for thoroughly researching, investigating, and responding to escalations relating to all aspects of Retail Payment Solutions.
January 02, 2020
Executive Response Specialist in Rockford, IL
Additionally, strong written communication skills are necessary as OOP Specialists are required to hand write letters to customers notifying them of the resolution of their complaint.
February 13, 2020