Executive Response Specialist jobs in Riverside, CA

Executive Response Specialist provides timely resolutions to customer complaints that have escalated to the highest level within the organization. Coordinates with product/service suppliers and/or contact center staff to research and determine validity of complaints and evaluate options to remedy these complaints. Being an Executive Response Specialist reviews the underlying facts of the complaint, determines an appropriate solution, and delivers the response to the customer. Requires a thorough knowledge of the products/services offered, well developed customer service skills, and clear understanding of the company's policy regarding complaints. Additionally, Executive Response Specialist exercises a large degree individual discretion and judgement. Tracks complaints and makes recommendations to management designed to reduce the number of complaints. May require a bachelor's degree. Typically reports to a supervisor or manager. The Executive Response Specialist gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be an Executive Response Specialist typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

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Automotive Service Advisor/Writer
  • ROME'S AUTO SPECIALIST INC
  • Riverside, CA FULL_TIME
  • ABOUT ROME’S AUTO SPECIALIST INC

    Since 2011, Rome’s Auto Specialist Inc has become a recognized industry leader in Automotive & Fleet Maintenance Services. Our goal is to simply provide honest and trustworthy automotive services. At Rome’s Auto Specialist we promise to always stay committed to our objectives and to align our internal goals with those of our customers. For more than a decade we have built a winning team through safety, expertise, integrity, reliability and efficiency. We strive to continue this trend and build a legacy that will last generations to come. We truly understand the importance of our work and take great pride in all we do. We employ certified technicians that can be trusted to provide high quality repairs with efficient turnaround times. Our ability to meet the ever-changing demands of our customers’ needs makes us an invaluable partner for all that we serve. At Rome’s we are genuinely committed to our customers, our craft and our growing future. Rome’s Auto Specialist will continue driving towards excellence and prove to be the leading advantage in the Automotive world.

    We believe that our technicians can achieve their goals within the company, so we help and Sponsor our technicians to achieve new certifications every Qtr of the year.

    Our Company is known as one of the best fleet repair services in southern California.

    Our Technicians are inspired by our Core values that are the back bone of our Business And Guide for our hiring process: We Are inspirational by our Strong leadership values, discipline, accountable, transparent and results oriented. Our company operates in Southern California and is growing by the day.

    JOB DESCRIPTION

    Automotive Service Advisor/Writer helps manage the center of communications for all repair activities and acts as a liaison between customers and the shop. Acting as the primary point-of-contact for all automotive service matters, he or she must thoroughly understand the customer's problems to set and manage expectations and provide world-class service.

    RESPONSIBILITIES - Include But Not Limited to:

    • Create Estimates on Estimator software
    • Answer Phone.
    • Send & Reply Emails.
    • Greed Customers and offer excellent customer service from intake to release of vehicle.
    • Communicate with customers to update repair status.
    • Handle and resolve customer complaints regarding services.
    • Clean & Maintain Work Area Clean
    • Communicate with technicians to obtain information to update customers
    • Order necessary parts from suppliers, double check that parts ordered are correct and delivered to Technicians.
    • Coordinate and schedule approved repairs
    • Ensure that Automotive work provided to customers meets company quality standards.
    • Invoice and collect payments from customers and fleet accounts.
    • Post, close and File invoices and paperwork
    • Pick up and drop off customers.
    • Pick up and deliver vehicles when needed.
    • Pick up parts from suppliers when needed.
    • Maintain and restock inventory

    REQUIREMENTS

    • Valid CA Driver’s License & Clean Driving Record Required.
    • Min 1 Year experience as Service Advisor Required.
    • ASE C1 certificate or equivalent required.

    Job Type: Full-time

    Pay: From $36,000.00 per year

    Benefits:

    • Employee discount
    • Paid time off
    • Professional development assistance
    • Referral program
    • Tuition reimbursement

    Day range:

    • Monday to Friday
    • Rotating weekends
    • Weekends as needed

    Shift:

    • 8 hour shift

    Experience:

    • Sales: 1 year (Required)
    • Service writing: 1 year (Required)

    License/Certification:

    • Driver's License (Required)

    Ability to Relocate:

    • Riverside, CA 92503: Relocate before starting work (Required)

    Work Location: In person

  • 5 Days Ago

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Flight Nurse-Fixed Wing
  • Global Medical Response
  • Murrieta, CA FULL_TIME
  • Flight Nurse - Murrieta, CACompetitive starting salaries from $110,092 - $138,620 DOE Sign-On Bonus Eligible in select locations We're hiring a Flight Nurse to work with our team of air transportation...
  • 19 Days Ago

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EMS Lead Instructor
  • Global Medical Response, Inc.
  • Riverside, CA FULL_TIME
  • More Information about this Job Job title: EMS Lead Instructor General summary of duties: Functions as Lead Instructor for identified courses and cohorts and coordinates programs as assigned. Instruct...
  • 20 Days Ago

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Fixed Wing Mechanic
  • Global Medical Response
  • Murrieta, CA FULL_TIME
  • Fixed Wing Mechanic Opportunity with Cal-Ore Life Flight. $67,267 - $101,762 annualized starting compensation range (includes 25% geo-modifier)IA stipend adds another $1.00/hrTotal annualized compensa...
  • 23 Days Ago

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Paramedic
  • Global Medical Response
  • Rancho Cucamonga, CA FULL_TIME
  • Rancho Cucamonga IMMEDIATE HIRING PARAMEDIC Opportunity! $5,000 sign-on bonus with full-time$23.91 - $44.34 per hour (DOE) We're hiring Paramedics that are passionate about delivering compassionate, h...
  • Just Posted

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South End Operations Manager
  • Global Medical Response
  • Riverside, CA FULL_TIME
  • South End Operations ManagerThis Operations Manager will work in conjunction with the North End Operations Manager to lead the full Riverside DivisionArea of Coverage/ Location : Southwest (Murrieta, ...
  • Just Posted

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0 Executive Response Specialist jobs found in Riverside, CA area

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Sleep Expert - Sales
  • Mattress Firm
  • Laguna Niguel, CA
  • Is your current job a nightmare? Make it a dream job at Mattress Firm! Join Mattress Firm as a Sleep Expert and have the...
  • 3/28/2024 12:00:00 AM

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Brow Waxing Expert
  • Ulta Beauty, Inc.
  • Ladera Ranch, CA
  • OVERVIEW: Experience a perfect blend of deliberate purpose and clear-eyed vision. At Ulta Beauty, some of the industrys ...
  • 3/28/2024 12:00:00 AM

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Account Payable Specialist- General Contractor
  • Premier Developing Services Inc
  • Brea, CA
  • Job Description Job Description Previous experience in the Construction Field is a must. Job Description Summary The Acc...
  • 3/26/2024 12:00:00 AM

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Sales and Service Expert
  • 24 Hour Fitness, INC.
  • Moreno Valley, CA
  • **FULL-TIME** Part-time **LOCATION** 12660 Day Street Moreno Valley CA 92553 **Sales and Service Expert** **?** **Who we...
  • 3/26/2024 12:00:00 AM

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Digital Engineering (DE) Subject Matter Expert (SME)
  • Modern Technology Solutions, Inc.
  • Pinon Hills, CA
  • Modern Technology Solutions, Inc. (MTSI) is seeking a Digital Engineering (DE) Subject Matter Expert (SME) to join our g...
  • 3/25/2024 12:00:00 AM

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Digital Engineering (DE) Subject Matter Expert (SME)
  • Modern Technology Solutions, Inc.
  • Valyermo, CA
  • Modern Technology Solutions, Inc. (MTSI) is seeking a Digital Engineering (DE) Subject Matter Expert (SME) to join our g...
  • 3/25/2024 12:00:00 AM

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Flight Test Engineer - Subject Matter Expert (SME) - Part-time
  • Modern Technology Solutions, Inc.
  • Valyermo, CA
  • Own Your Future. Modern Technology Solutions, Inc. (MTSI) is seeking a Flight Test Engineer - Subject Matter Expert (SME...
  • 3/25/2024 12:00:00 AM

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Sleep Expert - Sales
  • Mattress Firm
  • Laguna Niguel, CA
  • Is your current job a nightmare? Make it a dream job at Mattress Firm®! Join Mattress Firm as a Sleep Expert® and have t...
  • 3/8/2024 12:00:00 AM

Riverside is a city in Riverside County, California, United States, located in the Inland Empire metropolitan area. Riverside is the county seat of the eponymous county and named for its location beside the Santa Ana River. It is the most populous city in the Inland Empire and in Riverside County, and is located about 55 miles (89 km) east of downtown Los Angeles. It is also part of the Greater Los Angeles area. Riverside is the 59th most populous city in the United States and 12th most populous city in California. As of the 2010 Census, Riverside had a population of 303,871. Riverside was fou...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Executive Response Specialist jobs
$53,301 to $70,446
Riverside, California area prices
were up 3.0% from a year ago

Executive Response Specialist in Petaluma, CA
Achieving a comprehensive response is done by working with Management across various business lines such as Compliance, Legal, Bankruptcy, Collections, Disputes, Underwriting, etc.
February 03, 2020
Executive Response Specialist in Minneapolis, MN
Office of the President (OOP) Executive Response Specialists are responsible for thoroughly researching, investigating, and responding to escalations relating to all aspects of Retail Payment Solutions.
January 02, 2020
Executive Response Specialist in Rockford, IL
Additionally, strong written communication skills are necessary as OOP Specialists are required to hand write letters to customers notifying them of the resolution of their complaint.
February 13, 2020