Executive Response Specialist provides timely resolutions to customer complaints that have escalated to the highest level within the organization. Coordinates with product/service suppliers and/or contact center staff to research and determine validity of complaints and evaluate options to remedy these complaints. Being an Executive Response Specialist reviews the underlying facts of the complaint, determines an appropriate solution, and delivers the response to the customer. Requires a thorough knowledge of the products/services offered, well developed customer service skills, and clear understanding of the company's policy regarding complaints. Additionally, Executive Response Specialist exercises a large degree individual discretion and judgement. Tracks complaints and makes recommendations to management designed to reduce the number of complaints. May require a bachelor's degree. Typically reports to a supervisor or manager. The Executive Response Specialist gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be an Executive Response Specialist typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
ABOUT ROME’S AUTO SPECIALIST INC
Since 2011, Rome’s Auto Specialist Inc has become a recognized industry leader in Automotive & Fleet Maintenance Services. Our goal is to simply provide honest and trustworthy automotive services. At Rome’s Auto Specialist we promise to always stay committed to our objectives and to align our internal goals with those of our customers. For more than a decade we have built a winning team through safety, expertise, integrity, reliability and efficiency. We strive to continue this trend and build a legacy that will last generations to come. We truly understand the importance of our work and take great pride in all we do. We employ certified technicians that can be trusted to provide high quality repairs with efficient turnaround times. Our ability to meet the ever-changing demands of our customers’ needs makes us an invaluable partner for all that we serve. At Rome’s we are genuinely committed to our customers, our craft and our growing future. Rome’s Auto Specialist will continue driving towards excellence and prove to be the leading advantage in the Automotive world.
We believe that our technicians can achieve their goals within the company, so we help and Sponsor our technicians to achieve new certifications every Qtr of the year.
Our Company is known as one of the best fleet repair services in southern California.
Our Technicians are inspired by our Core values that are the back bone of our Business And Guide for our hiring process: We Are inspirational by our Strong leadership values, discipline, accountable, transparent and results oriented. Our company operates in Southern California and is growing by the day.
JOB DESCRIPTION
Automotive Service Advisor/Writer helps manage the center of communications for all repair activities and acts as a liaison between customers and the shop. Acting as the primary point-of-contact for all automotive service matters, he or she must thoroughly understand the customer's problems to set and manage expectations and provide world-class service.
RESPONSIBILITIES - Include But Not Limited to:
REQUIREMENTS
Job Type: Full-time
Pay: From $36,000.00 per year
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Experience:
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Ability to Relocate:
Work Location: In person
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