Executive Response Specialist provides timely resolutions to customer complaints that have escalated to the highest level within the organization. Coordinates with product/service suppliers and/or contact center staff to research and determine validity of complaints and evaluate options to remedy these complaints. Being an Executive Response Specialist reviews the underlying facts of the complaint, determines an appropriate solution, and delivers the response to the customer. Requires a thorough knowledge of the products/services offered, well developed customer service skills, and clear understanding of the company's policy regarding complaints. Additionally, Executive Response Specialist exercises a large degree individual discretion and judgement. Tracks complaints and makes recommendations to management designed to reduce the number of complaints. May require a bachelor's degree. Typically reports to a supervisor or manager. The Executive Response Specialist gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be an Executive Response Specialist typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
We are looking for a friendly, dependable front desk receptionist for our office. This is a full time position, and we would need someone with open availability. Candidate would be required to travel between our other semi-local offices. This is a very fast paced environment and multi tasking is a must. Job responsibilities include: checking in and greeting patients, collecting copayments and coinsurances, entering insurance and demographic information, scanning testing and documents, preparing charts, confirming appointments, and calling to obtain prior authorizations with insurance companies. Must have open availability, and great attendance.
Job Type: Full-time
Pay: From $15.00 per hour
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Work Location: In person
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0 Executive Response Specialist jobs found in Portsmouth, OH area