Executive Response Specialist jobs in Pompano Beach, FL

Executive Response Specialist provides timely resolutions to customer complaints that have escalated to the highest level within the organization. Coordinates with product/service suppliers and/or contact center staff to research and determine validity of complaints and evaluate options to remedy these complaints. Being an Executive Response Specialist reviews the underlying facts of the complaint, determines an appropriate solution, and delivers the response to the customer. Requires a thorough knowledge of the products/services offered, well developed customer service skills, and clear understanding of the company's policy regarding complaints. Additionally, Executive Response Specialist exercises a large degree individual discretion and judgement. Tracks complaints and makes recommendations to management designed to reduce the number of complaints. May require a bachelor's degree. Typically reports to a supervisor or manager. The Executive Response Specialist gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be an Executive Response Specialist typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

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Claims Response Specialist
  • Heritage Insurance
  • Sunrise, FL FULL_TIME
  • This is a full time roleIdeal Candidates will work 8 hours Saturday and 8 hours Sunday (or 10 or a combo)

    Job Summary:  

    Responsible for the day-to day Claims Response Emergency Services Divisions internal support functions.   Monitors the Claims Response Team’s appointments, vehicles, and equipment and personnel movements and identifies quality control and operational deficiencies.    

     

     

    Essential Duties and Responsibilities:  

    • Serves as the primary resource for EMS appointment setting, dispatching, and scheduling.
    • Assists in maintaining logs on company vehicles utilized by the HCRT EMS, including but not limited to registrations, licensing, maintenance and repairs.
    • Assists in organizing, tracking and maintaining compliance on Licenses, Certifications, and Continuing Education for all members and entities of the HCRT EMS division.
    • Assists in maintaining and monitoring of the WEX GPS and Fuel card Accounts.
    • Assists with Auditing/QC procedures for internal and external staff.
    • Acts as liaison between in-house claims personnel, technicians and specialists as needed.  
    • Works with partners on special cases/problem claims. Resolves customer experience service issues.
    • Communicates with co-workers, management, clients, and others in a courteous and professional manner.
    • Assists in general operational tasks as requested.
    • Assists in the auditing of monthly credit card expenses for HCRT EMS.
    • Maintains the integrity of the company and products offered by complying with federal and state regulations as well as company policies and procedures.
    • May perform other duties and responsibilities as assigned.

     

     

    Job Qualifications:

    • Associate’s Degree preferred; a combination of education and significant directly-related experience may be considered in lieu of degree.
    • 2 years of experience in a Property & Casualty or Restoration environment strongly preferred.
    • 6-20 Adjusters License or higher required.
    • Experience with Xactimate/XactAnalysis/XactNet a plus.
    • Proficiency with Microsoft Office products required; internet research tools preferred.
    • Excellent communication skills and ability to interact on a professional level with internal and external personnel.
    • Demonstrated customer service focus / superior customer service skills.
    • Demonstrated ability to research, conduct proactive investigations and negotiate successful resolutions.
    • Results driven with strong problem solving and analytical skills.
    • Ability to work independently in a fast-paced environment; meets deadlines, and manages changing priorities effectively.
    • Detail-oriented and exceptionally organized
    • Collaborative partner; ability to contribute to a positive work environment.

     

     

    General Information:

    All employees must pass a pre-employment background check.  Other checks may be needed based on position: driving history, credit report, etc.

     

    The preceding job description has been designed to indicate the general nature of work performed; the level of knowledge and skills typically required; and usual working conditions of this position.  It is not designed to contain, or be interpreted as, a comprehensive listing of all requirements or responsibilities that may be required by employees in this job.  Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.    

     

    Heritage Insurance Holdings, Inc. is an Equal Opportunity, Affirmative Action Employer.  We will not discriminate unlawfully against qualified applicants or employees with respect to any term or condition of employment based on race, color, national origin, ancestry, sex, sexual orientation, age, religion, physical or mental disability, marital status, place of birth, military service status, or other basis protected by law.


  • 2 Days Ago

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Emergency response specialist
  • Bosch Group
  • Fort Lauderdale, FL FULL_TIME
  • Job Description Bosch Service Solutions is a 24 x 7 operation that provides several shift options. The Emergency Response Specialist position is responsible for answering incoming emergency calls and ...
  • 1 Month Ago

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Information Technology Specialist
  • US Executive Office for U.S. Attorneys and the...
  • Fort Lauderdale, FL FULL_TIME
  • Duties If selected for this position, you will join a well-respected team that is responsible for providing Information Technology Specialist support in the U.S. Attorney's Office, Southern District o...
  • 3 Days Ago

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Accident Assistance – Emergency Response Specialist for BMW Connected Drive Programs
  • Bosch Group
  • Fort Lauderdale, FL FULL_TIME
  • Company DescriptionBosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. More information is available at www.boschserviceso...
  • 15 Days Ago

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Sub-Contractor Central Florida
  • Cable Wiring Specialist
  • Hollywood, FL CONTRACTOR
  • Cable Wiring Specialist, Inc. (CWSI), where safety meets excellence, provides a vast array of construction and engineering services to the Telecommunications industry. With a large workforce and fleet...
  • 23 Days Ago

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General Laborer
  • Cable Wiring Specialist
  • Hollywood, FL FULL_TIME
  • Cable Wiring Specialist, Inc. provides a large suite of construction and engineering services to the Telecommunications and Fiber Optic industry. With a large workforce located throughout Florida and ...
  • 6 Days Ago

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0 Executive Response Specialist jobs found in Pompano Beach, FL area

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Sleep Expert - Sales>
  • Mattress Firm
  • West Palm Beach, FL
  • Mattress Firm - JR-P0051822 [Sales Associate / Team Member] As a Sleep Expert at Mattress Firm, you'll: Elevate and enha...
  • 3/29/2024 12:00:00 AM

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Sleep Expert - Sales>
  • Mattress Firm
  • Pompano Beach, FL
  • Mattress Firm - JR-P0051347-1 [Sales Associate / Team Member] As a Sleep Expert at Mattress Firm, you'll: Elevate and en...
  • 3/28/2024 12:00:00 AM

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Sleep Expert - Sales
  • Mattress Firm, Inc.
  • Delray Beach, FL
  • Is your current job a nightmare? Make it a dream job at Mattress Firm®! Join Mattress Firm as a Sleep Expert® and have t...
  • 3/27/2024 12:00:00 AM

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IT Subject Matter Expert
  • Contact Government Services, LLC
  • Hollywood, FL
  • IT Subject Matter Expert Employment Type: Full Time, Experienced level Department: Information Technology As an IT Subje...
  • 3/26/2024 12:00:00 AM

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Sleep Expert - Sales>
  • Mattress Firm
  • Delray Beach, FL
  • Mattress Firm - JR-P0051823 [Sales Associate / Team Member] As a Sleep Expert at Mattress Firm, you'll: Elevate and enha...
  • 3/26/2024 12:00:00 AM

M
Sleep Expert - Sales>
  • Mattress Firm
  • Boynton Beach, FL
  • Mattress Firm - JR-P0050799 [Sales Associate / Team Member] As a Sleep Expert at Mattress Firm, you'll: Elevate and enha...
  • 3/25/2024 12:00:00 AM

M
Sleep Expert - Sales
  • Mattress Firm, Inc.
  • Pompano Beach, FL
  • Is your current job a nightmare? Make it a dream job at Mattress Firm®! Join Mattress Firm as a Sleep Expert® and have t...
  • 3/25/2024 12:00:00 AM

M
Sleep Expert - Sales
  • Mattress Firm, Inc.
  • Boynton Beach, FL
  • Is your current job a nightmare? Make it a dream job at Mattress Firm®! Join Mattress Firm as a Sleep Expert® and have t...
  • 3/25/2024 12:00:00 AM

Pompano Beach /ˌpɒmpənoʊ ˈbiːtʃ/ is a city in Broward County, Florida, United States, along the coast of the Atlantic Ocean just to the north of Fort Lauderdale. The nearby Hillsboro Inlet forms part of the Atlantic Intracoastal Waterway. As of the 2010 census the city's population was 99,845, It is a principal city of the Miami metropolitan area, which was home to an estimated 6,012,331 people at the 2015 census. Pompano Beach is currently in the middle of a redevelopment process to revitalize its beachfront and historic downtown. The city has also been listed as one of the top real estate ma...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Executive Response Specialist jobs
$48,383 to $63,946
Pompano Beach, Florida area prices
were up 2.9% from a year ago

Executive Response Specialist in Petaluma, CA
Achieving a comprehensive response is done by working with Management across various business lines such as Compliance, Legal, Bankruptcy, Collections, Disputes, Underwriting, etc.
February 03, 2020
Executive Response Specialist in Minneapolis, MN
Office of the President (OOP) Executive Response Specialists are responsible for thoroughly researching, investigating, and responding to escalations relating to all aspects of Retail Payment Solutions.
January 02, 2020
Executive Response Specialist in Rockford, IL
Additionally, strong written communication skills are necessary as OOP Specialists are required to hand write letters to customers notifying them of the resolution of their complaint.
February 13, 2020