Executive Response Specialist provides timely resolutions to customer complaints that have escalated to the highest level within the organization. Coordinates with product/service suppliers and/or contact center staff to research and determine validity of complaints and evaluate options to remedy these complaints. Being an Executive Response Specialist reviews the underlying facts of the complaint, determines an appropriate solution, and delivers the response to the customer. Requires a thorough knowledge of the products/services offered, well developed customer service skills, and clear understanding of the company's policy regarding complaints. Additionally, Executive Response Specialist exercises a large degree individual discretion and judgement. Tracks complaints and makes recommendations to management designed to reduce the number of complaints. May require a bachelor's degree. Typically reports to a supervisor or manager. The Executive Response Specialist gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be an Executive Response Specialist typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Pittsfield based, family owned cleaning and restoration company looking for motivated, dependable, team players to join our growing company. Experience preferred but not required. Willing to train the right candidate. Pay rate is based upon knowledge and experience. Must be willing to have a CORI check run. Call (413)442-8776 or stop in to fill out your application today. We are located at 555 Fenn St., Pittsfield, MA
Job Type: Full-time
Pay: From $17.00 per hour
Expected hours: 40 per week
Benefits:
Schedule:
Application Question(s):
How many years of cleaning experience do you have?
Have you ever applied or worked for Catamount Response before?
Work Location: In person
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