Executive Response Specialist provides timely resolutions to customer complaints that have escalated to the highest level within the organization. Coordinates with product/service suppliers and/or contact center staff to research and determine validity of complaints and evaluate options to remedy these complaints. Being an Executive Response Specialist reviews the underlying facts of the complaint, determines an appropriate solution, and delivers the response to the customer. Requires a thorough knowledge of the products/services offered, well developed customer service skills, and clear understanding of the company's policy regarding complaints. Additionally, Executive Response Specialist exercises a large degree individual discretion and judgement. Tracks complaints and makes recommendations to management designed to reduce the number of complaints. May require a bachelor's degree. Typically reports to a supervisor or manager. The Executive Response Specialist gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be an Executive Response Specialist typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Who we are:
EMPACT- Suicide Prevention Center, a member agency of La Frontera Arizona, is an industry leading non-profit organization dedicated to providing valued community services and resources for behavioral health counseling, crisis intervention, and suicide prevention since 1987. We are an EEO/AA Employer.
What you’ll do:
EMPACT-SPC is on the cutting edge in providing unconditional service to children and families. We offer many opportunities for professional development and growth. Our Children’s Services Department is constantly developing and enhancing programs to meet the needs of families in the community.
The Children’s Urgent Response Specialist is part of the EMPACT-SPC Children’s Team working with children and families in crisis that are enrolled with and receiving ongoing services. This position provides direct crisis intervention services in home, school, and in the community. Crisis intervention services include but are not limited to crisis prevention; de-escalation; transportation; client support/supervision; parent training; behavior management training and assistance; and provision and assistance in accessing appropriate community referrals. The requirements of the position include ensuring coordination of care with multiple systems including Behavioral Health providers and networks; Juvenile Probation; School; Division of Developmental Disabilities; Placements and license agencies; and Department of Child Safety. *This position requires availability to work nights and weekends.*
Essential Responsibilities:
What you’ll provide:
What we’ll offer:
(Full-time employees)
EMPACT-SPC is licensed by the Arizona Department of Health Services, and accredited by the American Association of Suicidology (AAS) AND The Commission on Accreditation of Rehabilitation Facilities (CARF).
EMPACT-SPC/La Frontera Arizona provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
All employees of EMPACT-SPC and La Frontera Arizona are employees "at will" as that term is understood in the State of Arizona. This means that employment may be terminated at any time without prior notice and for no stated reason.
EMPACT-SPC/La Frontera Arizona reserves the right to modify position descriptions as needed and without notice. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.
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