Executive Response Specialist provides timely resolutions to customer complaints that have escalated to the highest level within the organization. Coordinates with product/service suppliers and/or contact center staff to research and determine validity of complaints and evaluate options to remedy these complaints. Being an Executive Response Specialist reviews the underlying facts of the complaint, determines an appropriate solution, and delivers the response to the customer. Requires a thorough knowledge of the products/services offered, well developed customer service skills, and clear understanding of the company's policy regarding complaints. Additionally, Executive Response Specialist exercises a large degree individual discretion and judgement. Tracks complaints and makes recommendations to management designed to reduce the number of complaints. May require a bachelor's degree. Typically reports to a supervisor or manager. The Executive Response Specialist gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be an Executive Response Specialist typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Information System Security Analyst - Principal II - SCA06 - Open High Priority
Cyber Technology Services, Inc. is supporting a U.S. Government customer on a large mission critical development and sustainment program to design, build, deliver, and operate a network operations environment including introducing new cyber capabilities to address emerging threats. CyTech is seeking a Principal Computer Incident Response Technical (CIRT) leader who can support our customer in leading a technical team through the detection, response, mitigation, and reporting of cyber threats affecting the client networks.
Responsibilities include:
- Oversight and supervision of a 24 x 7 watch supporting continuous monitoring and incident response for hybrid cloud/ on-prem customer networks
- Providing expert level technical direction to the teams performing detection, response, mitigation, and reporting of cyber threats affecting customer networks
- Producing reports and briefs to provide an accurate depiction of the current threat landscape and associated risk based on customer, community, and open-source reporting
- Facilitating the customer's posturing to aggressively investigate cyber activity targeting customer information and its information infrastructure
- Analyzing and reporting cyber threats as well as assist in deterring, identifying, monitoring, investigating, and analyzing computer network intrusions
- Providing leadership support during assigned shifts, including nights/weekends, with hybrid work on-site
- Developing and implementing training standards and procedures, to include Work Instructions, Joint Qualification Requirements, and Standard Operating Procedures
- Oversee the training of newly assigned analysts
Required Skills:
- Must be a US Citizen
- Must have an active Top Secret clearance with an ability to obtain TS/SCI clearance
- Must be able to obtain DHS Suitability
- Exceptional oral and written communication
- 10 years of directly relevant experience
- 5 years leading incident response teams in a SOC or CSOC environments
- Must pass internal qualification requirements within specified time constraints
- Hands-on experience in a SOC performing the detection, response, mitigation, and/or reporting of cyber threats affecting client networks and one or more of the following:
- Experience in computer intrusion analysis and incident response
- Knowledge and understanding of network protocols, network devices, multiple operating systems, and secure architectures
- Strong experience with Cyber Security Incident Response training
- Current experience with network intrusion detection and response operations (Protect, Defend, Respond and Sustain methodology)
- Current experience with cyber threats and the associated tactics, techniques, and procedures used to infiltrate computer networks
- MITRE Adversary Tactics, Techniques and Common Knowledge (ATT&CK)
Desired Skills:
- Experience with cloud-based security
- Experience in computer evidence seizure, intrusion detection, computer/network forensic analysis, or data recovery
- Prior experience with SIEM Technologies (Splunk)
- Scripting experience (Linux/Windows command line, Python, Perl, etc.)
- Prior experience with data visualization products.
Required Certifications (at least 2):
•DoDI 8570.01-M IAT Level II Technical Certification (Security CE, CCNA Security, SSCP, CISSP) or equivalent AND an Incident Response Certification (CEH, ECIH, CYSA , GCIH, GCIA, GNFA, or comparable certification)
Required Education:
BS Incident Management, Operations Management, Cybersecurity or related degree. HS Diploma with 22 years of incident management experience
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