Executive Response Specialist jobs in Pensacola, FL

Executive Response Specialist provides timely resolutions to customer complaints that have escalated to the highest level within the organization. Coordinates with product/service suppliers and/or contact center staff to research and determine validity of complaints and evaluate options to remedy these complaints. Being an Executive Response Specialist reviews the underlying facts of the complaint, determines an appropriate solution, and delivers the response to the customer. Requires a thorough knowledge of the products/services offered, well developed customer service skills, and clear understanding of the company's policy regarding complaints. Additionally, Executive Response Specialist exercises a large degree individual discretion and judgement. Tracks complaints and makes recommendations to management designed to reduce the number of complaints. May require a bachelor's degree. Typically reports to a supervisor or manager. The Executive Response Specialist gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be an Executive Response Specialist typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

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Principal Computer Incident Response Specialist
  • Cytech Services
  • Pensacola, FL FULL_TIME
  • Information System Security Analyst - Principal II - SCA06 - Open High Priority

    Cyber Technology Services, Inc. is supporting a U.S. Government customer on a large mission critical development and sustainment program to design, build, deliver, and operate a network operations environment including introducing new cyber capabilities to address emerging threats. CyTech is seeking a Principal Computer Incident Response Technical (CIRT) leader who can support our customer in leading a technical team through the detection, response, mitigation, and reporting of cyber threats affecting the client networks.

    Responsibilities include:
    - Oversight and supervision of a 24 x 7 watch supporting continuous monitoring and incident response for hybrid cloud/ on-prem customer networks
    - Providing expert level technical direction to the teams performing detection, response, mitigation, and reporting of cyber threats affecting customer networks
    - Producing reports and briefs to provide an accurate depiction of the current threat landscape and associated risk based on customer, community, and open-source reporting
    - Facilitating the customer's posturing to aggressively investigate cyber activity targeting customer information and its information infrastructure
    - Analyzing and reporting cyber threats as well as assist in deterring, identifying, monitoring, investigating, and analyzing computer network intrusions
    - Providing leadership support during assigned shifts, including nights/weekends, with hybrid work on-site
    - Developing and implementing training standards and procedures, to include Work Instructions, Joint Qualification Requirements, and Standard Operating Procedures
    - Oversee the training of newly assigned analysts

    Required Skills:
    - Must be a US Citizen
    - Must have an active Top Secret clearance with an ability to obtain TS/SCI clearance
    - Must be able to obtain DHS Suitability
    - Exceptional oral and written communication
    - 10 years of directly relevant experience
    - 5 years leading incident response teams in a SOC or CSOC environments
    - Must pass internal qualification requirements within specified time constraints
    - Hands-on experience in a SOC performing the detection, response, mitigation, and/or reporting of cyber threats affecting client networks and one or more of the following:
    - Experience in computer intrusion analysis and incident response
    - Knowledge and understanding of network protocols, network devices, multiple operating systems, and secure architectures
    - Strong experience with Cyber Security Incident Response training
    - Current experience with network intrusion detection and response operations (Protect, Defend, Respond and Sustain methodology)
    - Current experience with cyber threats and the associated tactics, techniques, and procedures used to infiltrate computer networks
    - MITRE Adversary Tactics, Techniques and Common Knowledge (ATT&CK)

    Desired Skills:
    - Experience with cloud-based security
    - Experience in computer evidence seizure, intrusion detection, computer/network forensic analysis, or data recovery
    - Prior experience with SIEM Technologies (Splunk)
    - Scripting experience (Linux/Windows command line, Python, Perl, etc.)
    - Prior experience with data visualization products.

    Required Certifications (at least 2):
    •DoDI 8570.01-M IAT Level II Technical Certification (Security CE, CCNA Security, SSCP, CISSP) or equivalent AND an Incident Response Certification (CEH, ECIH, CYSA , GCIH, GCIA, GNFA, or comparable certification)

    Required Education:
    BS Incident Management, Operations Management, Cybersecurity or related degree. HS Diploma with 22 years of incident management experience

  • 2 Days Ago

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Executive Director - Specialist
  • Brookdale Fort Walton Beach
  • Fort Walton Beach, FL FULL_TIME
  • Overview Voted by Newsweek in 2024 as one of America's Greatest Workplaces for Diversity Make Lives Better Including Your Own. If you want to work in an environment where you can become your best poss...
  • 13 Days Ago

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Executive Director - Specialist
  • Brookdale Fort Walton Beach
  • Fort Walton Beach, FL FULL_TIME
  • Overview Voted by Newsweek in 2024 as one of America's Greatest Workplaces for Diversity Make Lives Better Including Your Own. If you want to work in an environment where you can become your best poss...
  • 13 Days Ago

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EMT Basic
  • Global Medical Response
  • Milton, FL FULL_TIME
  • Emergency Medical Technician (EMT) IMMEDIATELY HIRING! EMT Opportunity We're hiring Emergency Medical Technicians (EMTs) that will respond to emergency and non-emergency requests for medical assistanc...
  • Just Posted

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Assistant Operations Supervisor
  • Global Medical Response
  • Milton, FL FULL_TIME
  • Job Description Summary : We invite you to join a team of highly skilled emergency medical experts and providers! Our mission of providing care to the world at a moment's notice is at the heart of eve...
  • 8 Days Ago

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Reconstruction Project Manager
  • Rapid Response Team, LLC
  • Panama, FL FULL_TIME
  • Project Manager Status: Exempt Position Type – Full Time Reports to: Regional Manager Location : Panama City- (Hybrid Pensacola Office) General Description: The Project Manager is responsible for comp...
  • 9 Days Ago

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0 Executive Response Specialist jobs found in Pensacola, FL area

Pensacola (/ˌpɛnsəˈkoʊlə/) is the westernmost city in the Florida Panhandle, approximately 13 miles (21 km) from the border with Alabama, and the county seat of Escambia County, in the U.S. state of Florida. As of the 2010 census, the city had a total population of 51,923, down from 56,255 at the 2000 census. Pensacola is the principal city of the Pensacola metropolitan area, which had an estimated 461,227 residents in 2012. Pensacola is a sea port on Pensacola Bay, which is protected by the barrier island of Santa Rosa and connects to the Gulf of Mexico. A large United States Naval Air Statio...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Executive Response Specialist jobs
$45,257 to $59,811
Pensacola, Florida area prices
were up 1.5% from a year ago

Executive Response Specialist in Petaluma, CA
Achieving a comprehensive response is done by working with Management across various business lines such as Compliance, Legal, Bankruptcy, Collections, Disputes, Underwriting, etc.
February 03, 2020
Executive Response Specialist in Minneapolis, MN
Office of the President (OOP) Executive Response Specialists are responsible for thoroughly researching, investigating, and responding to escalations relating to all aspects of Retail Payment Solutions.
January 02, 2020
Executive Response Specialist in Rockford, IL
Additionally, strong written communication skills are necessary as OOP Specialists are required to hand write letters to customers notifying them of the resolution of their complaint.
February 13, 2020