Executive Response Specialist provides timely resolutions to customer complaints that have escalated to the highest level within the organization. Coordinates with product/service suppliers and/or contact center staff to research and determine validity of complaints and evaluate options to remedy these complaints. Being an Executive Response Specialist reviews the underlying facts of the complaint, determines an appropriate solution, and delivers the response to the customer. Requires a thorough knowledge of the products/services offered, well developed customer service skills, and clear understanding of the company's policy regarding complaints. Additionally, Executive Response Specialist exercises a large degree individual discretion and judgement. Tracks complaints and makes recommendations to management designed to reduce the number of complaints. May require a bachelor's degree. Typically reports to a supervisor or manager. The Executive Response Specialist gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be an Executive Response Specialist typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Marine Spill Response Corporation is a not-for-profit, U.S. Coast Guard Classified Oil Spill Removal Organization. MSRC was formed in 1990 to offer oil spill response services and mitigate damage to the environment. MSRC offers a full range of oil spill response capabilities intended to help meet the planning criteria of the Oil Pollution Act of 1990.
MSRC is offering an excellent career opportunity for an Able Bodied Seaman with the leader in the oil spill response industry. Working a rotation schedule of 3 weeks on and 3 weeks off, the Able Bodied Seaman will be responsible for handling mooring or anchoring duties, vessel and equipment cleaning, maintenance, and painting duties.
Requirements:
Responsibilities:
Physical Requirements Include, Among Others:
Internal Applicants:
To facilitate process, internal applicants are encouraged to speak with their supervisor and/or their HRA about their interest in, and application for, this position.
Marine Spill Response Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
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