Executive Response Specialist provides timely resolutions to customer complaints that have escalated to the highest level within the organization. Coordinates with product/service suppliers and/or contact center staff to research and determine validity of complaints and evaluate options to remedy these complaints. Being an Executive Response Specialist reviews the underlying facts of the complaint, determines an appropriate solution, and delivers the response to the customer. Requires a thorough knowledge of the products/services offered, well developed customer service skills, and clear understanding of the company's policy regarding complaints. Additionally, Executive Response Specialist exercises a large degree individual discretion and judgement. Tracks complaints and makes recommendations to management designed to reduce the number of complaints. May require a bachelor's degree. Typically reports to a supervisor or manager. The Executive Response Specialist gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be an Executive Response Specialist typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Medical Assistant
Duties:
- Perform administrative tasks such as scheduling appointments, managing patient records, and billing
- Assist healthcare providers with patient examinations and treatments
- Take and record vital signs, including blood pressure, temperature, and pulse
- Prepare patients for X-ray procedures and assist with positioning and equipment setup
- Administer medications as directed by healthcare providers
- Collect and prepare laboratory specimens for testing
- Provide patient education on medical conditions, treatments, and preventive care
- Maintain cleanliness and organization of examination rooms and equipment
Skills:
- Proficient in performing X-rays and operating X-ray equipment
- Strong communication skills to effectively interact with patients and healthcare providers
- Excellent attention to detail to accurately record patient information and perform tasks
- Ability to multitask and prioritize responsibilities in a fast-paced environment
- Knowledge of medical terminology, procedures, and documentation requirements
- Familiarity with electronic health record (EHR) systems
- Ability to maintain patient confidentiality and adhere to HIPAA regulations
Note: This job description is not exhaustive and may be subject to change or modification at any time.
Job Type: Full-time
Pay: $13.00 - $14.00 per hour
Expected hours: 40 per week
Benefits:
Medical specialties:
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Work Location: In person
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