Executive Response Specialist jobs in New Jersey

Executive Response Specialist provides timely resolutions to customer complaints that have escalated to the highest level within the organization. Coordinates with product/service suppliers and/or contact center staff to research and determine validity of complaints and evaluate options to remedy these complaints. Being an Executive Response Specialist reviews the underlying facts of the complaint, determines an appropriate solution, and delivers the response to the customer. Requires a thorough knowledge of the products/services offered, well developed customer service skills, and clear understanding of the company's policy regarding complaints. Additionally, Executive Response Specialist exercises a large degree individual discretion and judgement. Tracks complaints and makes recommendations to management designed to reduce the number of complaints. May require a bachelor's degree. Typically reports to a supervisor or manager. The Executive Response Specialist gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be an Executive Response Specialist typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

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Crisis Response Specialist - PT
  • Legacy Treatment Services Group
  • Hainesport, NJ FULL_TIME
  • Crisis Response Specialists will be responsible for evaluating consumers and deciding if additional psychological, psychiatric, or clinical services are needed. If this is the case, the Crisis Response Specialist will be responsible for activating the on-call Master’s Level Clinician for additional support. Crisis Response Specialists must be able to demonstrate competency in culturally appropriate care, trauma informed care, de-escalation techniques, suicide assessment, and safety planning prior to rendering services independently.


    The 988 Program provides 24/7 mobile community outreach services to adults in crisis, including mental health, substance use, and suicidal emergencies. Staff dispatch to crises in teams of two, with a Crisis Response Specialist and a Peer Support Specialist, to provide assessment, risk assessment, safety planning, linkage to services, and follow-up care. The Program aims to provide crisis de-escalation without use of law enforcement unless necessary for consumer or team safety.


    Hours:

    Part time; various shifts


    This position has the following benefits:

    • NJ Earned Sick Leave
    • Time and one half paid for time worked on 9 Agency-paid holidays
    • Training opportunities provided throughout the year

    Education/Experience:

    Must possess a Bachelor’s Degree in a mental health related field from an accredited institution plus two years post Bachelor's professional experience. Crisis Response Specialists may also possess a Bachelor’s Degree in any field from an accredited institution but will need three years’ post Bachelor’s professional experience in a mental health field.


    Your driver's license must be in good standing, with no recent suspensions or violations of careless/reckless driving or excessive speeding of more than 20 MPH, and no more than 2 moving violations within the last 3 years.


    Legacy Treatment Services is an Equal Opportunity Employer.

  • 18 Days Ago

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Co-Response Outreach Specialist
  • LEGACY TREATMENT SERVICES GROUP
  • Burlington, NJ OTHER
  • Job Details Job Location: Screening and Crisis Intervention Program (SCIP) - Burlington County, NJ Position Type: Full Time Education Level: 4 Year Degree Salary Range: Undisclosed Position must be ab...
  • 19 Days Ago

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Crisis Response Specialist
  • Legacy Treatment Services Group
  • Berlin, NJ FULL_TIME
  • Crisis Response Specialists will be responsible for evaluating consumers and deciding if additional psychological, psychiatric, or clinical services are needed. If this is the case, the Crisis Respons...
  • 19 Days Ago

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Crisis Response Specialist
  • Legacy Treatment Services Group
  • Northfield, NJ FULL_TIME
  • Crisis Response Specialists will be responsible for evaluating consumers and deciding if additional psychological, psychiatric, or clinical services are needed. If this is the case, the Crisis Respons...
  • Just Posted

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Crisis Response Specialist
  • LEGACY TREATMENT SERVICES GROUP
  • Northfield, NJ OTHER
  • Job Details Job Location: 988 Atlantic/Cape/Cumberland - Northfield, NJ Position Type: Full Time Education Level: 4 Year Degree Salary Range: Undisclosed Job Shift: Any Crisis Response Specialists wil...
  • 1 Month Ago

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Crisis Response Specialist
  • LEGACY TREATMENT SERVICES GROUP
  • Burlington, NJ OTHER
  • Job Details Job Location: 988 Burlington/Mercer - Burlington County, NJ Position Type: Full Time Education Level: 4 Year Degree Salary Range: Undisclosed Job Shift: Any Crisis Response Specialists wil...
  • 1 Month Ago

New Jersey is bordered on the north and northeast by New York (parts of which are across the Hudson River, Upper New York Bay, the Kill Van Kull, Newark Bay, and the Arthur Kill); on the east by the Atlantic Ocean; on the southwest by Delaware across Delaware Bay; and on the west by Pennsylvania across the Delaware River. New Jersey is often broadly divided into three geographic regions: North Jersey, Central Jersey, and South Jersey. Some New Jersey residents do not consider Central Jersey a region in its own right, but others believe it is a separate geographic and cultural area from the Nor...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Executive Response Specialist jobs
$54,851 to $72,494

Executive Response Specialist in Elyria, OH
This enables them to effectively communicate and calibrate with fellow team members and other business lines in order to achieve an escalation response that follows the directives of senior management.
January 17, 2020
Executive Response Specialist in Idaho Falls, ID
OOP Specialists must also stay up to date on Bank policies and procedures, and regulatory requirements in order to provide clear and effective feedback to Service Advisors, and recommend updates to The Source, out internal employee resource.
February 18, 2020
Executive Response Specialist in Sumter, SC
OOP Specialists are expected to be fully knowledgeable and cross-trained on all products related to U.S.
November 30, 2019