Executive Response Specialist jobs in Nebraska

Executive Response Specialist provides timely resolutions to customer complaints that have escalated to the highest level within the organization. Coordinates with product/service suppliers and/or contact center staff to research and determine validity of complaints and evaluate options to remedy these complaints. Being an Executive Response Specialist reviews the underlying facts of the complaint, determines an appropriate solution, and delivers the response to the customer. Requires a thorough knowledge of the products/services offered, well developed customer service skills, and clear understanding of the company's policy regarding complaints. Additionally, Executive Response Specialist exercises a large degree individual discretion and judgement. Tracks complaints and makes recommendations to management designed to reduce the number of complaints. May require a bachelor's degree. Typically reports to a supervisor or manager. The Executive Response Specialist gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be an Executive Response Specialist typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

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Training Specialist
  • Project Harmony - Haven for Abuse Response Members
  • Omaha, NE FULL_TIME
  • Description

    Project Harmony exists to provide effective, immediate and sensitive support to child abuse victims and their non-offending family members. Project Harmony is committed to a vision with a focus on one goal: ending the cycle of child abuse and neglect. Project Harmony is one of the largest Child Advocacy Centers in the nation.


    At Project Harmony, we are committed to building a team of dedicated, compassionate professionals who are supportive of our culture:

    We are all Project Harmony: Project Harmony exists because of the unique collaboration of community partners, dedicated to ending child abuse and neglect. Our strength lies in our people, their ideas, their differences, their diverse talents and perspectives.

    We bring our best everyday: Project Harmony consists of experts, problem solvers and visionaries dedicated to promoting creativity and innovation. We demonstrate personal integrity and maintain a high standard of ethical behavior. Project Harmony is dedicated to fostering a learning environment where all members of the collaborative process can flourish.

    When it comes to children, we don’t compromise: Children come first in all that we do. Project Harmony provides a safe place where children have the courage to use their voices – a place where healing begins. Because of Project Harmony’s coordination of care, children entering Project Harmony go from crisis to courage. Our vision reimagines the system to make it work best for all involved, especially the child.


    The Training Specialist is responsible for the development, delivery and coordination of training to all child welfare, school personnel, community professionals and families as it relates to prevention, safety and well-being of children and families.


    Essential Duties and Responsibilities

    • Research, develop and deliver training regarding trauma, secondary trauma, exposure to violence, child and family welfare, behavioral health and other areas as needed to child welfare professionals, school personnel and other professionals and community members who work with children and families.
    • Coordinate training utilizing external trainers for internal personnel, Project Harmony partners and the community, including but not limited to clinical and evidence-based practices.
    • Develop relationships with key members in the Project Harmony service area and serve as a liaison for training and training department initiatives.
    • Write and maintain/update training curricula.
    • Promote training to professional groups in the areas that Project Harmony serves.
    • Evaluate training needs based on research and professional and community response to determine areas where additional training, as well as improvement in training curricula, is necessary.
    • Create and maintain training handouts.
    • Assist in developing child abuse policies for schools, churches and other agencies.
    • Ensure culturally competent trainings are provided without regard to race, ethnicity, religion, socioeconomic status, disability, gender or sexual orientation.
    • Assist in managing training data collection.
    • Answer phone, email and web-based inquiries about training.
    • Monitor training registrations.
    • Initiate conversation about training cost for training requests.
    • Customer service duties to include greeting guests, preparing signage, providing refreshments, etc.
    • Assist with tours and presentations in the facility.
    • Other duties as assigned.

    Requirements

    Education and Training

    • Bachelor’s degree in social work, counseling, education or other related field, with equivalent relevant experience.

    Required Knowledge and Skills

    • Demonstrate strong presentation skills.
    • Knowledge of instructional design related to adult learning.
    • Demonstrate effective communication skills (written, verbal and active listening).
    • Demonstrate problem solving skills and ability to resolve conflicts.
    • Knowledge and understanding of child welfare.
    • Knowledge and understanding of trauma, trauma informed care and secondary trauma.
    • Demonstrate strong organizational skills.
    • Knowledge and use of presentation software, including PowerPoint, Prezi, Articulate, etc.
    • Demonstrate instructional technology skills.
    • Knowledge and use of Microsoft Office, including Word, Excel and Access.
    • Must be a self-starter and able to work independently as well as part of a team.
    • Must respect and maintain confidentiality.

    Work Experience

    • Minimum of three (3) years of previous professional experience related to teaching, training and/or
    • Previous experience working with schools, child welfare and/or families preferred.

    Other

    • Must demonstrate professional demeanor and attire as a representative of Project Harmony.
    • Must demonstrate daily a respect for Project Harmony staff, our partners and the community.
    • Must be willing to work flexible hours, including some evenings and weekends.
    • Must be willing to travel regionally (Western Nebraska, Iowa) and nationally, as needed.
    • Must submit to a thorough criminal history background check.
    • Must have access to a vehicle and possess a valid driver’s license and proof of insurance.
    • Intermittent sitting, standing and walking will be required.
    • Occasional lifting and carrying of assorted materials from 25 to 75 lbs. will be required.
    • On-site attendance is required of this position.

    The above statements are intended to describe the general nature and level of the work being performed by individuals assigned to this job. They are not an exhaustive list of all duties and responsibilities associated with it.

  • 7 Days Ago

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Crisis Response Peer Support Specialist
  • CenterPointe
  • Lincoln, NE FULL_TIME
  • For a full job description, including all essential functions and requirements, click here! THE JOBThe Crisis Response Peer Support Specialist utilizes their own personal experiences as a consumer of ...
  • 22 Days Ago

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Supervisory Legal Administrative Specialist (Court Administrator)
  • Executive Office for Immigration Review
  • Omaha, NE FULL_TIME
  • This position is located in the Office of the Chief Immigration Judge in the Omaha, NE and Portland, OR Immigration Court. Selectee will serve as a Court Administrator (CA) responsible for managing th...
  • Just Posted

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Peer Support Specialist - ASAP Crisis Response Program
  • Heartland Family Service
  • Papillion, NE FULL_TIME
  • At Heartland Family Service, we are committed to building a culture that is trauma informed and values and celebrates diversity and inclusion. We believe this allows for better service delivery and in...
  • 1 Month Ago

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Executive Director Specialist RN
  • Gentiva
  • Omaha, NE OTHER
  • Our Company Gentiva Hospice is member of the Gentiva family – an industry leader in hospice, palliative and personal home care. Our place is by the side of those who need us, offering physical, spirit...
  • 9 Days Ago

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Entry Level Sales and Marketing
  • Genesis Global Specialist
  • Omaha, NE FULL_TIME
  • Genesis Global is looking for an ambitious, driven individual to take on our Marketing/Sales Coordinator. We will provide hands-on training for the right candidate as well as the opportunity to advanc...
  • 23 Days Ago

The state is bordered by South Dakota to the north; Iowa to the east and Missouri to the southeast, across the Missouri River; Kansas to the south; Colorado to the southwest; and Wyoming to the west. The state has 93 counties and is split between two time zones, with the state's eastern half observing Central Time and the western half observing Mountain Time. Three rivers cross the state from west to east. The Platte River, formed by the confluence of the North Platte and the South Platte, runs through the state's central portion, the Niobrara River flows through the northern part, and the Rep...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Executive Response Specialist jobs
$47,055 to $62,188

Executive Response Specialist in Elyria, OH
This enables them to effectively communicate and calibrate with fellow team members and other business lines in order to achieve an escalation response that follows the directives of senior management.
January 17, 2020
Executive Response Specialist in Idaho Falls, ID
OOP Specialists must also stay up to date on Bank policies and procedures, and regulatory requirements in order to provide clear and effective feedback to Service Advisors, and recommend updates to The Source, out internal employee resource.
February 18, 2020
Executive Response Specialist in Sumter, SC
OOP Specialists are expected to be fully knowledgeable and cross-trained on all products related to U.S.
November 30, 2019