Executive Response Specialist provides timely resolutions to customer complaints that have escalated to the highest level within the organization. Coordinates with product/service suppliers and/or contact center staff to research and determine validity of complaints and evaluate options to remedy these complaints. Being an Executive Response Specialist reviews the underlying facts of the complaint, determines an appropriate solution, and delivers the response to the customer. Requires a thorough knowledge of the products/services offered, well developed customer service skills, and clear understanding of the company's policy regarding complaints. Additionally, Executive Response Specialist exercises a large degree individual discretion and judgement. Tracks complaints and makes recommendations to management designed to reduce the number of complaints. May require a bachelor's degree. Typically reports to a supervisor or manager. The Executive Response Specialist gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be an Executive Response Specialist typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Adams Communication & Engineering Technology (ACET), Incorporated is a Veteran Owned Small Business (VOSB) system engineering and information technology firm, headquartered in Maryland and Virginia. Incorporated in 1999, we support mission critical Information Technology (IT) business needs for clients within the intelligence community (IC), Department of Defense (DOD), Veteran Administration (VA) and for select commercial clients. ACET, Inc.’s technical, programmatic, and analytical professionals are experts in commercial technology, customized solutions, and proprietary government systems.
ACET is seeking a Buyer/Supply Response Specialist in our Havelock, NC location.
Responsibilities
Seeking a driven and detail-oriented Supply Response Specialist to be responsible for selecting and purchasing quality products. Your responsibilities will include processing purchase orders, negotiating with suppliers, tracking orders, creating and maintaining a bill of material, quality assurance, liaising with inventory teams and management and ability to perform administrative duties and functions. The buyer will work with the Procurement Manager, Operations Managers and various Program Managers to meet the needs of the company, making purchase decisions based on demand, cost and timeframe, while also assisting in day-to-day administrative requirements.
The Supply Response Specialist should be analytically minded and possess excellent negotiating skills to secure the best prices according to budget and timeframe. Knowledge of sales and marketing principles is advantageous.
Qualifications
**All candidates must be a U.S. Citizen to apply**
The above job description is not intended to be an all-inclusive list of duties and standards of the position.
ACET is an Equal Opportunity / Affirmative Action Employer and VEVRAA Federal Contractor. We are an equal opportunity employer and all qualified applicants will receive consideration for employment. without regard to gender, race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.