Executive Response Specialist jobs in Mount Pleasant, SC
Executive Response Specialist provides timely resolutions to customer complaints that have escalated to the highest level within the organization. Coordinates with product/service suppliers and/or contact center staff to research and determine validity of complaints and evaluate options to remedy these complaints. Being an Executive Response Specialist reviews the underlying facts of the complaint, determines an appropriate solution, and delivers the response to the customer. Requires a thorough knowledge of the products/services offered, well developed customer service skills, and clear understanding of the company's policy regarding complaints. Additionally, Executive Response Specialist exercises a large degree individual discretion and judgement. Tracks complaints and makes recommendations to management designed to reduce the number of complaints. May require a bachelor's degree. Typically reports to a supervisor or manager. The Executive Response Specialist gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be an Executive Response Specialist typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Recently Added Executive Response Specialist jobs
- MUSC
-
Charleston, SC
FULL_TIME
-
Job Description Summary
The Energy Management Technician reports to the Energy Management Trades Manager working in the Facilities Response Center (FRC). Under limited supervision from the Energy Management Trades Manager, the Energy Management Technician is responsible for receiving maintenance requests and trouble calls from across the campus as well as monitoring and operation of the campus building controls systems and monitoring of campus fire alarm systems. The FRC operates 24 hours/day and this position requires working various shifts to cover operation schedules. During emergency utility outages and other emergency situations, may make decisions which have a direct effect on hospital patient life safety, research, and lab animal welfare. Performs other related and unrelated duties as required.Entity
Medical University of South Carolina (MUSC - Univ)Worker Type
EmployeeWorker Sub-Type
ClassifiedCost Center
CC001179 Facilities Response Center (FRC)Pay Rate Type
HourlyPay Grade
University-05
Pay RangeScheduled Weekly Hours
40Work Shift
Job Description
The Energy Management Technician reports to the Energy Management Trades Manager working in the Facilities Response Center (FRC). Under limited supervision from the Energy Management Trades Manager, the Energy Management Technician is responsible for receiving maintenance requests and trouble calls from across the campus as well as monitoring and operation of the campus building controls systems and monitoring of campus fire alarm systems. The FRC operates 24 hours/day and this position requires working various shifts to cover operation schedules. During emergency utility outages and other emergency situations, may make decisions which have a direct effect on hospital patient life safety, research, and lab animal welfare. Performs other related and unrelated duties as required.
Job Responsibilities:
30% - Continuously monitor and serve as Control System Operator for University and Hospital JCI Metasys building control systems. Act on system alarms and interact with field technicians to resolve issues and maintain operations.
30% - Serve as FRC operator answering facilities related telephone calls from across the campus and respond by making corrective actions in Metasys and/or generating appropriate work orders within the work order system for response by shops.
20% - Monitor central reporting of campus fire alarm systems and notify personnel for emergency response in the event of an alarm. Coordinate radio communications during response to alarms.
20% - Follow published Engineering & Facilities department standard operating policies and procedures for consistent and effective operation of the FRC.
Additional Job Description
Minimum Requirements: A high school diploma and three years trade experience that is directly related to the area of employment. Some positions require a commercial driver's license. Some positions require EPA-approved freon recovery certification. Physical Requirements: (Note: The following descriptions are applicable to this section: Continuous - 6-8 hours per shift; Frequent - 2-6 hours per shift; Infrequent - 0-2 hours per shift) Ability to perform job functions in an upright position. (Continuous) Ability to perform job functions in a seated position. (Frequent) Ability to perform job functions while walking/mobile. (Continuous) Ability to climb. (Continuous) Ability to work indoors. (Continuous) Ability to work outdoors in all weather and temperature extremes. (Continuous) Ability to work below ground. (Continuous) Ability to work from elevated areas. (Infrequent) Ability to work in confined/cramped spaces. (Continuous) Ability to perform job functions from kneeling positions. (Continuous) Ability to bend. (Continuous) Ability to twist at the waist. (Frequent) Ability to perform 'pinching' operations. (Infrequent) Ability to crawl while performing job functions. (Frequent) Possess good grip strength. (Continuous) Ability to fully use both hands/arms. (Continuous) Ability to perform repetitive motions with hands/wrists/elbows and shoulders. (Frequent) Ability to fully use both legs. (Continuous) Ability to reach in all directions. (Frequent) Ability to maintain tactile sensory functions. (Continuous) Ability to maintain good olfactory sensory function. (Continuous) Ability to lift up to 50 lbs., unassisted. (Frequent) Ability to lift 50 lbs. or more, assisted. (Frequent) Ability to carry objects on plane, on ladders, up stairs, etc., weighing up to 50 lbs, unassisted. (Frequent) Ability to push/pull equipment carts. (Frequent) Ability to maintain 20/40 vision, corrected. (Continuous) Ability to match or discriminate between colors. (Continuous) Good peripheral vision capabilities. (Continuous) Ability to maintain hearing acuity, with correction. (Continuous) Ability to operate winches, come-alongs, jacks, etc. (Continuous) Possess maintain dexterity in order to use hand tools, both manual and powered. (Continuous) Ability to qualify physically for respirator use. (Continuous) Additional New Requirements: Ability to obtain and maintain a valid drivers license. Ability to obtain and maintain EPA Approved Freon recovery certification.If you like working with energetic enthusiastic individuals, you will enjoy your career with us!
The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.
Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees
- 16 Days Ago
- Charleston Gastroenterology Specialist P
-
Summerville, SC
FULL_TIME
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- 4 Days Ago
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-
Summerville, SC
FULL_TIME
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- 4 Days Ago
- Coastal Fertility Specialist
-
Daniel, SC
FULL_TIME
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- 24 Days Ago
- Coastal Fertility Specialist
-
Mount Pleasant, SC
FULL_TIME
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Mount Pleasant, SC
FULL_TIME
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0 Executive Response Specialist jobs found in Mount Pleasant, SC area
- First National Bank (FNB Corp.)
-
Charleston, SC
- Primary Office Location: 317 Meeting Street. Charleston, South Carolina. 29401. Join our team. Make a difference - for u...
- 4/19/2024 12:00:00 AM
- Acosta Group
-
Mount Pleasant, SC
- **Merchandiser Specialist** **General Information** **Company:** PRE-US **Location:** MOUNT PLEASANT, South Carolina, 29...
- 4/19/2024 12:00:00 AM
- Fud, Inc.
-
North Charleston, SC
- We are looking for a Freelancing Expert - Digital Nomad to help aspiring digital nomads achieve their goals. The ideal c...
- 4/18/2024 12:00:00 AM
- Acosta Group
-
Goose Creek, SC
- **Walmart Retail Specialist** **General Information** **Company:** PRE-US **Location:** GOOSE CREEK, South Carolina, 294...
- 4/18/2024 12:00:00 AM
- Mattress Firm
-
Charleston, SC
- Now Hiring! Sleep Expert – Sales Is your current job a nightmare? Make it a dream! Mattress Firm The most trusted author...
- 4/16/2024 12:00:00 AM
- Belfor
-
NORTH CHARLESTON, SC
- RESTORING MORE THAN PROPERTY Flooding. Fires. Windstorms. Hundreds of thousands of clients rely on BELFOR Property Resto...
- 4/16/2024 12:00:00 AM
- Chugach Government Solutions, LLC
-
North Charleston, SC
- Job Description Job Description The candidate will provide System Engineering Life Cycle (SELC), Surface Forces Logistic...
- 4/15/2024 12:00:00 AM
- The Glass Guru
-
Charleston, SC
- Benefits: Bonus based on performance Health insurance Paid time off Roles & Responsibilities: The Glazier / Installer po...
- 4/15/2024 12:00:00 AM
About Mount Pleasant, South Carolina
were up 1.5% from a year ago