Executive Response Specialist jobs in Mansfield, OH

Executive Response Specialist provides timely resolutions to customer complaints that have escalated to the highest level within the organization. Coordinates with product/service suppliers and/or contact center staff to research and determine validity of complaints and evaluate options to remedy these complaints. Being an Executive Response Specialist reviews the underlying facts of the complaint, determines an appropriate solution, and delivers the response to the customer. Requires a thorough knowledge of the products/services offered, well developed customer service skills, and clear understanding of the company's policy regarding complaints. Additionally, Executive Response Specialist exercises a large degree individual discretion and judgement. Tracks complaints and makes recommendations to management designed to reduce the number of complaints. May require a bachelor's degree. Typically reports to a supervisor or manager. The Executive Response Specialist gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be an Executive Response Specialist typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

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Executive Director
  • Pinnacle Treatment Brand
  • Elyria, OH FULL_TIME
  • Executive Director

    Office hours are M-F 6a-2:30p and rotating Saturdays 6a-10a

    We offer competitive salary, full benefits package, Paid Time Off, and opportunities for professional growth.

    Pinnacle Treatment Centers is a growing leader in addiction treatment services. We provide care across the nation touching the lives of more than 30,000 patients daily.  

    Our mission is to remove all barriers to recovery and transform individuals, families, and communities with treatment that works.  

    Our employees believe we are creating a better world where lives and communities are made whole again through comprehensive treatment. 

    As an Executive Director, you will be directly responsible for the daily operations of a growing treatment facility. You will have demonstrated experience in managing key functions in a behavioral health system (required); including teammate relations, human resources, marketing and growth initiatives, state and accreditation compliance, finance management, utilization, and admission flow. You must be able to create strong teams by infusing a positive culture. You will ensure all facility functions are delivered in accordance with state and federal guidelines, best practices and Pinnacle Treatment Centers policies and procedures.

    Benefits:

    • 18 days PTO (Paid Time Off)
    • 401k with company match
    • Company sponsored ongoing training and certification opportunities.
    • Full comprehensive benefits package including medical, dental, vision, short term disability, long term disability and accident insurance.
    • Substance Use Disorder Treatment and Recovery Loan Repayment Program (STAR LRP)
    • Discounted tuition and scholarships through Capella University

    Requirements:

    • Bachelor's or master's degree from an accredited college or university in human services field

    • Five (5) years’ experience in management

    • Ability to coordinate the organization’s services with other community resources.

    • Administrative or supervisory experience in a licensed substance use disorders or mental health treatment facility.

    • Management skills in addressing human resources and financial matters.

    • Travel time expected for the position where the travel occurs, such as locally or in a specific countries or states, and whether travel is overnight.

      • Must possess a current valid driver’s license in good standing in state of employment and be insurable by the designated carrier. This role is required to drive for company purposes.

      • Localized and overnight travel of up to 25% may be required to attend community events, meetings, and conferences.

    • OH (Ohio) Specific Requirements:

      • Must have at minimum either a master's degree in any field or a bachelor's degree and two years’ work experience in a related healthcare field.

    Responsibilities:

    • Assures compliance of the program with CARF, State and County Standards to include confidential regulations in accordance with state and federal laws.

    • May assist with developing, implementing, and enforcing all company policies and procedures, including patient and teammate rights according to agency, state, federal and accreditation standards.

    • Plan for and administer managerial, operational, fiscal, and reporting components of the organization.

    • Participate in the Performance Improvement Plan for patient care, teammate retention, and performance.

    • Assess the needs of the participants through outcome surveys, suggestions, and meetings to assure consistent, quality care for the population we serve to include follow-up with adjustments of the development of the program.

    • Ensuring that all teammates are assigned duties based upon their education, training, competencies, and job descriptions.

    • Establish and maintain community relationships, including memorandums of agreement with community resources.

    • Supervise all staff, including medical, clinical, and administrative.

    • Maintain a system to review and verify credentials annually for teammate renewals and compliance.

    • Ensure that policies for documentation in the patient's record are adhered to and timely.

    • Ensure the safety and well-being of staff and patients through the development and implementation of policies and procedures addressing health and safety accreditation standards.

    • Conduct ongoing review of clinical supervisor/lead counselor, Director of Nursing/Nursing Supervisor/ Lead Nurse case files to ensure compliance with Federal, State, CARF and facility requirements.

    • Maintain and monitor compliance with DEA requirements if applicable.

    • Conduct annual performance reviews of the supervisory, medical and support team.

    • Complete all required trainings for orientation / annual as required by program, state and CARF.

    • Coordination with Contact Center to monitor admissions program for census management.

    • Attend team meetings and complete all training courses timely as required.

    • Other duties as assigned.

     

    Join our team. Join our mission.

    IND2

  • 15 Days Ago

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Account Executive
  • Gordon Flesch Company
  • Mansfield, OH FULL_TIME
  • We’re looking for an outgoing, energetic and relational individual who will thrive as an Account Executive as part of our GFC sales team. Do you want to be part of an engaging culture that values indi...
  • 1 Month Ago

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Executive Chef
  • CRH
  • Elyria, OH FULL_TIME
  • Job Description The Executive Chef is a management position overseeing chef managers as well as hourly culinary staff, responsible for developing and executing culinary solutions to meet customer need...
  • 1 Month Ago

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Account Executive - Home Health
  • LHC Career Site
  • Ontario, OH FULL_TIME
  • We are hiring for a Home Health Account Executive. At Cambridge Home Health, a part of LHC Group, we embrace a culture of caring, belonging, and trust and enjoy the meaningful connections that come fr...
  • 15 Days Ago

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Account Executive - Richland County
  • Lind Media Company
  • Mansfield, OH FULL_TIME
  • Account Executive - Billboard Advertising (Richland County) Lind Media Company, a local family-owned business, is seeking an Account Executive to join our team. We are looking for a motivated individu...
  • 18 Days Ago

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RN Executive Director
  • LHC Career Site
  • Ontario, OH FULL_TIME
  • We are hiring for an Executive Director - RN At Cambridge Caretenders, we embrace a culture of caring, belonging, and trust and enjoy the meaningful connections that come from it: for the whole patien...
  • 20 Days Ago

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0 Executive Response Specialist jobs found in Mansfield, OH area

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Financial Solutions Specialist II
  • First Commonwealth
  • Sunbury, OH
  • First Commonwealth Financial Solutions Specialist II Sunbury , Ohio Apply Now As a First Commonwealth Financial Solution...
  • 4/24/2024 12:00:00 AM

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Delivery Expert(02263) - 215 S Myrtle Ave
  • Domino's Franchise
  • Willard, OH
  • Job Description Job Description Company DescriptionWe are a locally owned and operated franchise who values and takes ca...
  • 4/23/2024 12:00:00 AM

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Project Management Specialist
  • Schaeffler AG
  • Wooster, OH
  • Schaeffler is a dynamic global technology company and its success has been a result of its entrepreneurial spirit and lo...
  • 4/23/2024 12:00:00 AM

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To-Go Specialist
  • Outback Steakhouse
  • Mansfield, OH
  • Text "HIREME" to 30437! At Outback Steakhouse, we believe that people want to be part of something they can be proud of,...
  • 4/21/2024 12:00:00 AM

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Hub Inventory Specialist
  • Advanceautoparts
  • Ontario, OH
  • Location: Hub Inventory Specialist in Ontario, OH at Advance Auto Parts **Career Description** ****Job Description**** *...
  • 4/21/2024 12:00:00 AM

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Business Development Specialist
  • PERRY proTECH
  • Mansfield, OH
  • Job Description Job Description Have you ever wanted to be an Employee Owner? We are looking for a highly motivated and ...
  • 4/21/2024 12:00:00 AM

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Warehouse Specialist
  • Carter Lumber Company
  • Sunbury, OH
  • **Carter Lumber** **Warehouse Specialist** **Yard/Warehouse - Sunbury, OH - Full Time** A Holmes Lumber (a division of C...
  • 4/21/2024 12:00:00 AM

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Sleep Expert - Sales
  • Mattress Firm
  • Wooster, OH
  • Is your current job a nightmare? Make it a dream job at Mattress Firm®! Join Mattress Firm as a Sleep Expert® and have t...
  • 4/20/2024 12:00:00 AM

Mansfield is a city in and the county seat of Richland County, Ohio, United States. Located midway between Columbus and Cleveland via Interstate 71, it is part of Northeast Ohio and North-central Ohio regions in the western foothills of the Allegheny Plateau. The city lies approximately 65 miles (105 km) northeast of Columbus, 65 miles (105 km) southwest of Cleveland and 91 miles (146 km) southeast of Toledo. The city was founded in 1808 on a fork of the Mohican River in a hilly region surrounded by fertile farmlands, and became a manufacturing center owing to its location with numerous railro...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Executive Response Specialist jobs
$48,204 to $63,706
Mansfield, Ohio area prices
were up 1.3% from a year ago

Executive Response Specialist in Petaluma, CA
Achieving a comprehensive response is done by working with Management across various business lines such as Compliance, Legal, Bankruptcy, Collections, Disputes, Underwriting, etc.
February 03, 2020
Executive Response Specialist in Minneapolis, MN
Office of the President (OOP) Executive Response Specialists are responsible for thoroughly researching, investigating, and responding to escalations relating to all aspects of Retail Payment Solutions.
January 02, 2020
Executive Response Specialist in Rockford, IL
Additionally, strong written communication skills are necessary as OOP Specialists are required to hand write letters to customers notifying them of the resolution of their complaint.
February 13, 2020