Executive Response Specialist provides timely resolutions to customer complaints that have escalated to the highest level within the organization. Coordinates with product/service suppliers and/or contact center staff to research and determine validity of complaints and evaluate options to remedy these complaints. Being an Executive Response Specialist reviews the underlying facts of the complaint, determines an appropriate solution, and delivers the response to the customer. Requires a thorough knowledge of the products/services offered, well developed customer service skills, and clear understanding of the company's policy regarding complaints. Additionally, Executive Response Specialist exercises a large degree individual discretion and judgement. Tracks complaints and makes recommendations to management designed to reduce the number of complaints. May require a bachelor's degree. Typically reports to a supervisor or manager. The Executive Response Specialist gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be an Executive Response Specialist typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Description:Do you live in Eastern Montana? Are you someone who has a desire to help Montana’s healthcare organizations, providers and their partners plan, prepare, respond, and recover from emergencies in your community?
This position will serve as the planning coordinator and plan developer for the Regional Healthcare Coalition of Eastern Montana. Duties will include engaging key stakeholders and coordinating the development of preparedness and response planning needs with the goal of creating an effective and coordinated response among healthcare system partners. This position will support the continuous development of a comprehensive training, exercise, and performance improvement cycle that includes the participating hospitals, EMS, public health, emergency management partners, and all other ESF8 partners. Responsible for the planning process including; identifying planning gaps, developing plans, implementing plans, evaluating plans and plan improvements and revisions.
Program Management
Outreach and Engagement
Data and Information Management
Requirements:EDUCATION, EXPERIENCE, AND CERTIFICATION REQUIREMENTS· Minimum of an Associate’s degree in a health-related field or four (4) years of experience in a rural hospital, emergency preparedness, or public health organization or equivalent combination of education and experience. · Up-to-date knowledge and experience working with database management software such as EXCEL or Access. Prior experience in program management, public speaking, and planning, organization of professional meetings/conferences desired.
Competitive applicants should have or obtain within one year the following: applicable Juvare platforms, Microsoft Office Products, Knowledge of Healthcare Coalitions, FEMA Courses; IS100, IS120, IS130, IS200, IS235, IS700, IS800.· Upon hire, applicant is encouraged to obtain the following: FRAME, HSEP, HERT, HCL, and HID and obtain credentials in BDLS, ADLS, CHEC.
Travel Requirement: Intermittent travel is required; the position functions out of the office at association events/other meetings approximately 1-2 times/month (for 2-5 days), with additional travel as needed. Montana driver’s license is required with the ability to drive across the state by car.
Must live in one of the following Montana counties:
Benefits:
Pay: $47,000.00 - $58,000.00 per year