Executive Response Specialist provides timely resolutions to customer complaints that have escalated to the highest level within the organization. Coordinates with product/service suppliers and/or contact center staff to research and determine validity of complaints and evaluate options to remedy these complaints. Being an Executive Response Specialist reviews the underlying facts of the complaint, determines an appropriate solution, and delivers the response to the customer. Requires a thorough knowledge of the products/services offered, well developed customer service skills, and clear understanding of the company's policy regarding complaints. Additionally, Executive Response Specialist exercises a large degree individual discretion and judgement. Tracks complaints and makes recommendations to management designed to reduce the number of complaints. May require a bachelor's degree. Typically reports to a supervisor or manager. The Executive Response Specialist gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be an Executive Response Specialist typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Caring. Hope. Giving back. Working on a team doing groundbreaking work in crisis care, utilizing all the components of the best practice crisis continuum here in Douglas County.
Do these words resonate with you? If so, please keep reading.
Our goal at the Bert Nash Center is to build a healthier community by responding to needs and working to restore lives. We accomplish this by believing in our team. Each person that works for the Bert Nash Center contributes directly to the success of our clients, organization, and community.
Our values of compassion, integrity, equity, and hope reflect in everything we do.
Pay is based on experience within a range of $16.25 - $23.32 - per hour. Full Time, 40 hours per week, non-exempt, benefits eligible. Flexible hours. Signing bonus - $4000! Bert Nash offers excellent benefits which include medical, dental, vision, KPERS retirement, life insurance, an Employee Assistance Program (EAP) providing free counseling and resources, and generous PTO.
Responsibilities:
The primary responsibility of the Mobile Crisis Response Team Peer Support Specialist will be to provide assistance and support to Douglas County Community members in crisis and through their recovery process.
Some specific duties include:Qualifications:
Including but not limited to:
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