Executive Response Specialist jobs in Las Vegas, NV

Executive Response Specialist provides timely resolutions to customer complaints that have escalated to the highest level within the organization. Coordinates with product/service suppliers and/or contact center staff to research and determine validity of complaints and evaluate options to remedy these complaints. Being an Executive Response Specialist reviews the underlying facts of the complaint, determines an appropriate solution, and delivers the response to the customer. Requires a thorough knowledge of the products/services offered, well developed customer service skills, and clear understanding of the company's policy regarding complaints. Additionally, Executive Response Specialist exercises a large degree individual discretion and judgement. Tracks complaints and makes recommendations to management designed to reduce the number of complaints. May require a bachelor's degree. Typically reports to a supervisor or manager. The Executive Response Specialist gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be an Executive Response Specialist typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

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Client Services Executive-Las Vegas
  • Hispanic Technology Executive Council
  • Las Vegas, NV FULL_TIME
  • Why WWT?

    At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.

    WWT was founded in 1990 in St. Louis, Missouri. We employ more than 10,000 people globally and closed nearly $20 billion in revenue in 2023. We have an inclusive culture and believe our core values are the key to company and employee success. WWT is proud to have been included on the FORTUNE "100 Best Places to Work For" list 12 years in a row!

    Want to work with highly motivated individuals that come together to form high performance team? Come join WWT today! We are looking for a Client Services Executive to join our Global Enterprise Sales team.

    Why should you join Global Enterprise Sales?

    As a Client Services Executive you will be a part of WWT sales efforts with local Fortune 500/Enterprise level customers across all verticals. Armed with the expertise of our sales engineering team, you'll build and nurture relationships with our customer leaders, identify gaps within the customers technical environment and deliver state of the art solutions in areas such as Infrastructure Services, Consulting Services and Multicloud Architecture. With our Advanced Technology Center and Platform () at your fingertips for briefings, training, workshops, demos and POC's you'll be delivering best in class results for your customers.

    What will you be doing?

    The Client Services Executive will grow WWT's services business by leading the services sales process in assigned accounts, including building client and partner relationships, identifying and creating business opportunities, and closing business to meet or exceed sales targets. Secondary responsibilities include scoping new work with clients, preparing budgets and pricing, creating and delivering proposals and statements of work, and coordinating smooth transitions of awarded engagements from the sales phase to the service delivery phase.

    Candidates must have demonstrated individual business leadership abilities with proven track record of success in the following areas:

    • Leading the sales process across our diverse services portfolio
    • Leading large enterprise integration engagements emphasizing Enterprise Consulting Services particularly in Cloud and Business Process Transformation
    • Providing thought leadership when applying methodologies and managing architectural project elements
    • Designing and delivering innovative solutions from concept through implementation in a complex environment
    • Communicating in an organized and knowledgeable manner in written and verbal formats including delivering clear requests for information and communicating potential conflicts at executive level through individual team member of both business and technical disciplines.
    • Collaborating and leading services sales teams responsible for writing and presenting proposals to prospective clients

    Responsibilities:

    • Use a consultative approach to solve clients' business challenges through technology, with the goal of delivering business outcomes through WWT services.
    • Create and identify services opportunities in assigned accounts.
    • Build a pipeline of services opportunities that meet or exceed thresholds.
    • Attain or exceed sales targets for services profitability and revenue.
    • Serve as the single point of contact for sales of services in assigned accounts.
    • Establish and develop strong business relationships with assigned clients and WWT's services partners.
    • Conduct requirements gathering and scoping sessions with clients and WWT stakeholders. Utilize Project Scoping Workshops when appropriate. Develop thorough and accurate proposals and statements of work with some support from other team members.
    • Structure complex deals, including negotiating terms of agreements with clients.
    • Negotiate with WWT suppliers including OEMs and service delivery partners and subcontractors on scope, pricing, delivery methodology, and approach.
    • Create work break down structures, preliminary resourcing plans, cost estimates, and pricing for services engagements.
    • Develop and present proposals and statements of work that are accurate, detailed, and contractually protect WWT from "scope creep", cost overruns, and other risks.
    • Upon award of an engagement, work with internal teams to ensure that the engagement is set up accurately. Work with service delivery teams to ensure that the engagement is transitioned smoothly from the sales phase and into the service delivery phase.
    • Actively participate in customer-facing project/program kickoffs managed by project/program managers to explain and clarify the agreed upon objectives, scope, and deliverables for the engagement.
    • Understand the structure and operation of WWT's service delivery organizations and incorporate lessons learned into future engagements.
    • Conduct difficult, customer-facing discussions to address and resolve significant scope changes.
    • Identify staffing opportunities and engage WWT Strategic Sourcing team members to pursue such opportunities.
    • Actively participate in project/program closeout process to confirm client satisfaction with the completed engagement, to gather lessons learned and areas for improvement for future engagements, and to identify additional opportunities.
    • Develop Cloud Strategies including business case development, application assessment and migration planning, application optimization, and cloud operating models
    • Experience in DevOps and Infrastructure as Code as part of client transformations
    • Travel is anticipated at 20% depending on assigned accounts

    Qualifications:

    • Candidate must live in and/or around Las Vegas, NV
    • At least 5 years of related experience qualifying, defining, and selling large scale technology professional services engagements preferably with a consulting firm or systems integrator
    • Bachelor's or Master's degree or equivalent experience
    • Ability to negotiate mutually agreeable outcomes in complex services engagements with clients, partners, and WWT stakeholders
    • Competency in analytical problem solving, customer/partner relationships, technology solution knowledge, project management, and business and sales strategy
    • Skills in developing new relationships with customers and the ability to understand client business issues and needs
    • Track record of meeting and exceeding sales targets
    • Experience and track record of closing opportunities
    • Proven track record of hunting, creating new opportunities, and establishing new client relationships
    • Maintain a professional appearance, presentation, and communication skills appropriate for C-level clients
    • Be an aggressive self-starter with ability to build executive relationships, create opportunities, and close business
    • Possess the skills necessary for account planning with an extended team, calling on clients at all levels of an organization, and managing partner relationships
    • Ability to create Digital, Business, Corporate, and Business strategies reflecting market and competitive drivers
    • Strong written and verbal communication skills
    • Some WWT customers have a COVID-19 vaccine requirement. In order to work on projects for these customers, employees must be fully vaccinated or have an appropriate religious or medical accommodation.

    Want to learn more about Global Enterprise Sales? Check out the Solutions and Services we provide on the platform:

    The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

    • Health and Wellbeing: Heath, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
    • Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
    • Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base salary range for this position is $135K to $160K. Actual salary will be based on a variety of factors, including location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base salary.

    • Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
    • Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

    World Wide Technology, Inc. offers excellent benefits and competitive compensation. Visit our company web page at for more information.

    Equal Opportunity Employer Minorities/Women/Veterans/Differently Abled

    #LI-MG2

     

  • 1 Month Ago

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Temporary Sales Needed for Exhibition (April 12-13, 9 AM - 7 PM)
  • Professional Skincare Specialist
  • Las Vegas, NV TEMPORARY
  • We Are Seeking a Temporary Sales Associate to join us! Position Requirements: - Prior experience in a sales associate role is essential, preferably with experience in exhibition support. - Must posses...
  • Just Posted

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EMT
  • Global Medical Response
  • Las Vegas, NV FULL_TIME
  • IMMEDIATELY HIRING!! We're hiring Emergency Medical Technicians (EMTs) that will respond to emergency and non-emergency requests for medical assistance and deliver high-quality care, treatment and cus...
  • 22 Days Ago

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Service technician
  • Global Medical Response
  • Las Vegas, NV FULL_TIME
  • Job Description Summary : Our mission of providing care to the world at a moment's notice is at the heart of everything we do. We are caregivers, first and foremost and we will be there when you need ...
  • 24 Days Ago

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Event EMT Las Vegas CrowdRx
  • Global Medical Response
  • Las Vegas, NV FULL_TIME
  • IMMEDIATELY HIRING! Event Emergency Medical Technician (Event EMT) PART-TIME Opportunity Location: Las Vegas, NV We're hiring Event Emergency Medical Technicians (Event EMTs) to deliver high-quality p...
  • Just Posted

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Las Vegas Special Event Advanced-EMT
  • Global Medical Response
  • Las Vegas, NV FULL_TIME
  • IMMEDIATELY HIRING! SPECIAL EVENT ADVANCED EMT FULL-TIME & PART-TIME OPPORTUNITY$1.5k sign-on bonus with full-time commitment POSITION SUMMARY:The Special Event Advanced EMT will deliver high-quality ...
  • Just Posted

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0 Executive Response Specialist jobs found in Las Vegas, NV area

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Continuous Improvement Specialist
  • The Judge Group
  • Las Vegas, NV
  • Our client is currently seeking a Continuous Improvement Specialist in the Salt Lake City area.Responsibilities: Effecti...
  • 3/28/2024 12:00:00 AM

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Specialist Customer Support II
  • Everi
  • Las Vegas, NV
  • Customarily and regularly provides technical support to all customers via trouble tickets, telephone, and email. Activel...
  • 3/28/2024 12:00:00 AM

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Sales Program Expert
  • Brave Thinking Institute
  • Las Vegas, NV
  • We are looking for Strong Salespeople to join our team of talented, mission-driven people. Utilize your skills, to contr...
  • 3/27/2024 12:00:00 AM

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Procedure and Documentation Specialist
  • Collabera
  • Henderson, NV
  • Job Description Job Description Position Details: Client Financial Services Job Title Procedure and Documentation Specia...
  • 3/27/2024 12:00:00 AM

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Merchandiser Specialist
  • Acosta, Inc
  • Las Vegas, NV
  • Merchandiser Specialist General Information Company: PRE-US Location: LAS VEGAS, Nevada, 89109 Ref #: 37443 Function: Me...
  • 3/26/2024 12:00:00 AM

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Digital Marketing Specialist (Bilingual English / Spanish)
  • OMG National
  • Las Vegas, NV
  • Job Description Job Description Compensation: Competitive Starting Salary + Commission Bonuses Every Pay Period Benefits...
  • 3/26/2024 12:00:00 AM

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FT Member Services Specialist - Work From Home>
  • Transcarent
  • North Las Vegas, NV
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $30 per hour / Medical, dental, and vision / 401k match / P...
  • 3/24/2024 12:00:00 AM

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FT Member Services Specialist - Work From Home>
  • Transcarent
  • Las Vegas, NV
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $30 per hour / Medical, dental, and vision / 401k match / P...
  • 3/24/2024 12:00:00 AM

Las Vegas is situated within Clark County in a basin on the floor of the Mojave Desert and is surrounded by mountain ranges on all sides. Much of the landscape is rocky and arid with desert vegetation and wildlife. It can be subjected to torrential flash floods, although much has been done to mitigate the effects of flash floods through improved drainage systems. The peaks surrounding Las Vegas reach elevations of over 10,000 feet (3,000 m), and act as barriers to the strong flow of moisture from the surrounding area. The elevation is approximately 2,030 ft (620 m) above sea level. According t...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Executive Response Specialist jobs
$50,645 to $66,936
Las Vegas, Nevada area prices
were up 2.5% from a year ago

Executive Response Specialist in Petaluma, CA
Achieving a comprehensive response is done by working with Management across various business lines such as Compliance, Legal, Bankruptcy, Collections, Disputes, Underwriting, etc.
February 03, 2020
Executive Response Specialist in Minneapolis, MN
Office of the President (OOP) Executive Response Specialists are responsible for thoroughly researching, investigating, and responding to escalations relating to all aspects of Retail Payment Solutions.
January 02, 2020
Executive Response Specialist in Rockford, IL
Additionally, strong written communication skills are necessary as OOP Specialists are required to hand write letters to customers notifying them of the resolution of their complaint.
February 13, 2020