Executive Response Specialist provides timely resolutions to customer complaints that have escalated to the highest level within the organization. Coordinates with product/service suppliers and/or contact center staff to research and determine validity of complaints and evaluate options to remedy these complaints. Being an Executive Response Specialist reviews the underlying facts of the complaint, determines an appropriate solution, and delivers the response to the customer. Requires a thorough knowledge of the products/services offered, well developed customer service skills, and clear understanding of the company's policy regarding complaints. Additionally, Executive Response Specialist exercises a large degree individual discretion and judgement. Tracks complaints and makes recommendations to management designed to reduce the number of complaints. May require a bachelor's degree. Typically reports to a supervisor or manager. The Executive Response Specialist gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be an Executive Response Specialist typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Under the direction of the Director of the Senate Business Office and supervised by the Sergeant at Arms/Chief of Police and the Assistant Sergeant at Arms/Lieutenant of Public Safety, the Assistant Sergeant at Arms/Police Officer - Public Safety is an MCOLES certified Police Officer for the Michigan Senate Police Department (MSPD). The Assistant Sergeant at Arms/Police Officer - Public Safety provides safety and security for Senators, staff, and visitors of the Senate in and around the Michigan State Capitol building and all other Senate office buildings; attends sessions of the Senate, committee meetings, and other Senate events providing security and related services as needed or assigned. The Assistant Sergeant at Arms/Police Officer - Public Safety primary focus is on public relations, Senate Committee room coverage, routine patrol of Senate buildings and providing emergency response as needed. The Assistant Sergeant at Arms/Police Officer - Public Safety will cross-train and job-rotate with the Assistant Sergeant at Arms/Police Officer Operations team to assure complete coverage of each post and assignment.
ESSENTIAL JOB FUNCTIONS:
This job description is not intended as a comprehensive list of all of the duties required of this position. Additional duties may be assigned from time to time, and the listed duties are subject to change at any time, with or without notice.
STATUS: Salaried, with a standard benefit package
SALARY: $52,000 - $65,000, based on experience
GOVERNING CAUCUS: Nonpartisan
This is a non-civil service, at-will position.
Interested applicants, please submit a cover letter and resume with your application. Applicants who are selected for an interview will be asked to complete a skills assessment.
The Michigan Senate considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, height, weight, disability, marital status, sexual orientation, gender identity or expression, or any other legally protected status. If you are a person with a qualified disability, you may request any needed reasonable accommodation to participate in the application, testing, and/or interview process by contacting the Senate ADA Coordinator at 517-373-1675.
Clear All
0 Executive Response Specialist jobs found in Lansing, MI area