Executive Response Specialist provides timely resolutions to customer complaints that have escalated to the highest level within the organization. Coordinates with product/service suppliers and/or contact center staff to research and determine validity of complaints and evaluate options to remedy these complaints. Being an Executive Response Specialist reviews the underlying facts of the complaint, determines an appropriate solution, and delivers the response to the customer. Requires a thorough knowledge of the products/services offered, well developed customer service skills, and clear understanding of the company's policy regarding complaints. Additionally, Executive Response Specialist exercises a large degree individual discretion and judgement. Tracks complaints and makes recommendations to management designed to reduce the number of complaints. May require a bachelor's degree. Typically reports to a supervisor or manager. The Executive Response Specialist gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be an Executive Response Specialist typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
An Invitation to Apply for the Position of
Business Development Specialist, Emergency Response
Safety Management Systems, LLC
Louisiana
Company Summary
Since 1981, Safety Management Systems, LLC has offered medical staffing and safety services to clients across the Gulf of Mexico. Today, Safety Management Systems is one of the largest providers of medical, safety, inspection, industrial hygiene, and emergency response services in the United States with the goal of protecting lives and communities.
Business Development Specialist, Emergency Response Position Summary
The Business Development Specialist, Emergency Response is responsible for selling SMS services to State and Government organizations and contractors that manage Emergency Response work. These services include medical and safety oversight, support, staffing, and equipment for public and private clients. This individual will be responsible for identifying opportunities and fostering relationships within the emergency services realm.
Duties, Functions and Responsibilities
QUALIFICATIONS:
Salary & Benefits
Safety Management Systems offers a highly competitive compensation and comprehensive benefits package which includes: participation in the Acadian Employee Stock Ownership Program, health insurance, life insurance, long term disability insurance, paid sick leave, vacation and holidays, along with many other optional benefit plans.
Acadian Companies is an Equal Opportunity Employer and recognizes the diversity and worth of all individuals. All job offers are contingent on the satisfactory completion of a criminal background check, employment and credential verification, and drug screen.