Executive Response Specialist jobs in Kansas City, KS

Executive Response Specialist provides timely resolutions to customer complaints that have escalated to the highest level within the organization. Coordinates with product/service suppliers and/or contact center staff to research and determine validity of complaints and evaluate options to remedy these complaints. Being an Executive Response Specialist reviews the underlying facts of the complaint, determines an appropriate solution, and delivers the response to the customer. Requires a thorough knowledge of the products/services offered, well developed customer service skills, and clear understanding of the company's policy regarding complaints. Additionally, Executive Response Specialist exercises a large degree individual discretion and judgement. Tracks complaints and makes recommendations to management designed to reduce the number of complaints. May require a bachelor's degree. Typically reports to a supervisor or manager. The Executive Response Specialist gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be an Executive Response Specialist typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

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Clinical Education Specialist
  • Global Medical Response
  • Kansas, KS FULL_TIME
  • CLINICAL EDUCATION SPECIALIST

    *This position supports Eastern Kansas Operations, hybrid work locations

    $80000.00 / year

    We're hiring a Clinical Education Specialist responsible for the creation, implementation, and tracking of the Clinical and Education services and programs.

    Responsibilities:

    • Assist in recruitment through involvement in area EMS classes and career days.
    • Assist in the development of an orientation program and a system of continuing education.
    • Actively participate in and/or develop a process for the evaluation and/or selection of equipment.
    • Develop education process to include course objectives, examinations and manuals for use as lesson plans.
    • Conduct orientation classes, certification classes to include ACLS/PALS/CPR/EMT Skills.
    • Instructor certification to be obtained within 6 months of hire.
    • Work with local physician advisory groups.
    • Participate in clinical aspects of problem resolution.
    • Oversee any clinical requirements related to contracts, agreements, etc.
    • Track and review events in response to complaints and/or compliments relating to medical performance.
    • Conduct clinical quality assurance investigations immediately upon receiving information regarding a possible protocol or standard of care violation. In most cases, investigation should be completed within 72 hours of initial report. Document findings in writing. Provide timely briefings to the Regional Director and Medical Director on incidents and investigations, as appropriate.
    • Identify, develop, and implement quality improvement (QI) programs.
    • Responsible for the Field Training Officers (FTO's). This includes, but is not limited to, leading the selection process of FTO's; the monitoring and directing of the FTO program; assisting with development of FTO guidelines and procedures; and coordinating the Lead FTO's.
    • Represent GMR with local EMS education programs and assure integration with internship and preceptor needs.
    • Serve as a clinical resource for field and management personnel.
    • Assist in the creation/revision of medical policy.
    • Oversee clinical aspects of field performance.
    • Represent the Manager of Clinical and Education Services.
    • Conduct clinical call reviews and investigations.
    • Schedule continuing education programs pertinent to field education needs.
    • Work with other CES Coordinators to assure standardization of CES programs throughout the service areas.
    • Reviews completed patient care reports for accuracy.
    • Design, implement, and review utilization management plans.
    • Evaluate statistics regarding Medicare, Medicaid, and other billing for review of problem areas.
    • Provide clinical support for documentation and billing personnel.
    • Participate in appeals processes from a clinical perspective.
    • Assist in planning and monitoring managed care utilization review.

    Minimum Required Qualifications:

    • High school diploma or GED.
    • Minimum 3 years experience in the direct delivery of pre-hospital care.
    • Minimum 1 year experience as a Field Training Officer Education
    • Current Paramedic certififcation.
    • BLS, ACLS, and PALS Instructor.

    Why Choose AMR? is one of 's (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at Learn how our are at the core of our services and vital to how we approach care and check out our comprehensive benefit options at .


    EEO Statement

    Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing for individuals with a disability.


    EOE including Veterans and Disabled

     

  • 3 Days Ago

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Paralegal Specialist
  • Executive Office for U.S. Attorneys and the Office of the U.S. Attorneys
  • Kansas, KS FULL_TIME
  • For more information on the Department of Justice and the United States Attorneys' Offices, visit http://www.justice.gov/usao/. As needed, additional positions may be filled using this announcement. T...
  • 27 Days Ago

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Executive IT Support Specialist
  • Velocity Staff
  • Kansas, KS OTHER
  • Overview Are you passionate about technology, client service and delivering best in class solutions that keep critical business activies moving? Velocity Staff, Inc. is working with our client located...
  • 9 Days Ago

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Client Services Executive - GSP
  • Hispanic Technology Executive Council
  • Kansas, KS FULL_TIME
  • What will you be doing? The Client Services Executive will be responsible for developing a strategy and plan to handle future growth in their account base through capacity planning, training, and proc...
  • 2 Months Ago

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Business Development Professional
  • Global Response Team
  • Kansas, KS FULL_TIME
  • Global Response Team is seeking motivated, experienced marketing and sales professionals to grow upon our current client portfolio with new partnerships and revenue opportunities.Global Response Team ...
  • 10 Days Ago

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EMT Basic
  • Global Medical Response
  • Kansas, KS FULL_TIME
  • EMT BASICStarting at $43472.00 / year with credit given for experience We're hiring Emergency Medical Technicians (EMTs) that will respond to emergency and non-emergency requests for medical assistanc...
  • 12 Days Ago

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0 Executive Response Specialist jobs found in Kansas City, KS area

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Oracle Health Millennium Cardiology Solution Architect Expert
  • HPG
  • Kansas City, MO
  • Do you have a driving desire to improve patient care, improve patient safety and improve clinical outcomes through the u...
  • 4/16/2024 12:00:00 AM

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HR Specialist
  • Olathe
  • Olathe, KS
  • If you are a current City of Olathe employee, please click this link to apply through your Workday account. Employment T...
  • 4/16/2024 12:00:00 AM

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Subject Matter Expert (SME) for Health Administration (Remote/Hybrid) - (Contractor)
  • Confidential
  • Kansas City, MO
  • Job Summary: We are actively searching for a Subject Matter Expert (SME) with a comprehensive background in health admin...
  • 4/15/2024 12:00:00 AM

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Paid Search Specialist-----Remote
  • US Tech Solutions
  • Kansas City, MO
  • Location: Irvine, CA - Remote Option - May require occasional travel if located outside of Los Angeles/Orange County are...
  • 4/15/2024 12:00:00 AM

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SAP PEO Expert - Contract - Remote
  • SAGE IT
  • Kansas City, MO
  • Greetings! Looking for a SAP PEO Expert for one of our projects. Location Remote Position- Contracting My client is spec...
  • 4/13/2024 12:00:00 AM

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Sleep Expert - Sales
  • Mattress Firm
  • Kansas City, MO
  • Is your current job a nightmare? Make it a dream job at Mattress Firm®! Join Mattress Firm as a Sleep Expert® and have t...
  • 4/10/2024 12:00:00 AM

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Sleep Expert - Sales
  • Mattress Firm
  • Overland Park, KS
  • Is your current job a nightmare? Make it a dream job at Mattress Firm®! Join Mattress Firm as a Sleep Expert® and have t...
  • 4/10/2024 12:00:00 AM

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Sleep Expert - Sales
  • Mattress Firm
  • Kansas City, MO
  • Is your current job a nightmare? Make it a dream job at Mattress Firm®! Join Mattress Firm as a Sleep Expert® and have t...
  • 4/8/2024 12:00:00 AM

Kansas City is the third-largest city in the State of Kansas, the county seat of Wyandotte County, and the third-largest city of the Kansas City metropolitan area. Kansas City, Kansas is abbreviated as "KCK" to differentiate it from Kansas City, Missouri, after which it is named. It is part of a consolidated city-county government known as the "Unified Government". Wyandotte County also includes the independent cities of Bonner Springs and Edwardsville. As of the 2010 census, the city had a population of 145,786 residents. It is situated at Kaw Point, which is the junction of the Missouri an...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Executive Response Specialist jobs
$48,853 to $64,565
Kansas City, Kansas area prices
were up 1.7% from a year ago

Executive Response Specialist in Petaluma, CA
Achieving a comprehensive response is done by working with Management across various business lines such as Compliance, Legal, Bankruptcy, Collections, Disputes, Underwriting, etc.
February 03, 2020
Executive Response Specialist in Minneapolis, MN
Office of the President (OOP) Executive Response Specialists are responsible for thoroughly researching, investigating, and responding to escalations relating to all aspects of Retail Payment Solutions.
January 02, 2020
Executive Response Specialist in Rockford, IL
Additionally, strong written communication skills are necessary as OOP Specialists are required to hand write letters to customers notifying them of the resolution of their complaint.
February 13, 2020