Executive Response Specialist jobs in Kentucky

Executive Response Specialist provides timely resolutions to customer complaints that have escalated to the highest level within the organization. Coordinates with product/service suppliers and/or contact center staff to research and determine validity of complaints and evaluate options to remedy these complaints. Being an Executive Response Specialist reviews the underlying facts of the complaint, determines an appropriate solution, and delivers the response to the customer. Requires a thorough knowledge of the products/services offered, well developed customer service skills, and clear understanding of the company's policy regarding complaints. Additionally, Executive Response Specialist exercises a large degree individual discretion and judgement. Tracks complaints and makes recommendations to management designed to reduce the number of complaints. May require a bachelor's degree. Typically reports to a supervisor or manager. The Executive Response Specialist gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be an Executive Response Specialist typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

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Crisis Response Specialist
  • The Ion Center for Violence Prevention
  • Covington, KY FULL_TIME
  • The Ion Center for Violence Prevention is a non-profit agency serving 13 Kentucky counties with an important mission: providing the best care of people of all identities who have been impacted by power-based personal violence and measurably reducing the number of people who have been hurt by it. The Ion Center's identity shines in everything we do such as preventION, inclusION, compassION, protectION, interventION, collaboratION, and transformatION. All services provided to victim-survivors are free and confidential.


    The Ion Center is looking for compassionate individuals that will support and serve victim-survivors of intimate partner violence in hospitals located in Northern Kentucky. The Crisis Response Specialist provides in-person advocacy and support to victim-survivors and offers/makes available Ion Center services while in the hospital. The Crisis Response Specialist position is an on-call position with an expectation of working between 48-80 hours each month. Crisis Response Specialists are responsible for traveling to area hospitals to meet victim-survivors when on-call. If you are passionate about making a difference, supporting your community members in a time of need, enjoy choosing your own schedule, and are looking for part-time work, this is the role for you!


    JOB SUMMARY: Under the supervision of the Crisis Response Coordinator, provides crisis intervention services to primary and secondary survivors of crime, with a special focus on victims of partner violence, sexual violence, and stalking, on location in the community.


    PRINCIPAL DUTIES AND RESPONSIBILITIES

    Applies ZeroV Program Member Service Standards and the Kentucky Association of Sexual Assault Programs (KASAP) Standards for survivors of rape


    Crisis Response

    1.1 Assess and identify client needs

    1.2 Provide trauma informed support

    1.3 Provide and connect clients with community resources.

    1.4 Aide clients in developing safety plan

    1.5 Coordinate immediate transportation and housing assistance as needed


    Community Partner (or Ion Center Representation)

    2.1 Collaborate with community partners to support victims.

    2.2 Educate community partners on topics relevant to partner violence, sexual violence, and stalking.

    2.3 Advocate to meet victims’ needs


    On-Call Response

    3.1 On-call and prepared for dispatch during shift.

    3.2 Respond to community partner location within 30 minutes of receiving dispatch

    3.3 Communicate with Hotline team during dispatch

    3.4 Report to Hotline team when hospital run is completed, including providing required debrief information


    Communication and Teamwork Duties

    4.1 Attend related meetings and trainings.

    4.2 Contribute to a clean, healthy, and trauma informed agency environment.

    4.3 Collaborate as a team across agency sites.


    Other Duties

    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.


    QUALIFICATIONS (Knowledge, skills, etc.):

    1. Knowledge and skills at a level typically acquired through obtaining a Bachelor’s degree from an accredited college or university

    2. Knowledge of Trauma Informed Care

    3. Ability to work under highly stressful, crisis-oriented situations

    4. Ability to handle sensitive information and maintain high level of confidentiality

    5. Outstanding empathetic and listening skills

    6. Professional oral and written communication skills

    7. Ability to work independently and collaborate on a team

    8. Excellent problem solving and decision-making skills

    9. Complete trainings for funding requirements and knowledge building

    10. Must be a minimum age of 18.


    MENTAL/PHYSICAL ACTIVITIES WHICH OCCUR REGULARLY IN PERFORMING THE JOB:

    • Speaking, seeing, hearing, standing, writing, walking, including climbing steps, carry, pull, lift, stoop, kneel
    • Using related office equipment keyboard and monitor, camera, copier, fax, phones, etc.
    • This position may involve exposure to infectious diseases and stressful situations.

    This is an hourly position that pays $10.00/hour when waiting to respond to calls and $20.00/hour when actively responding to calls. Weeknight and weekend shifts available. The Ion Center responds to hospitals in Northern Kentucky: St. Elizabeth Hospitals in Florence, Edgewood, Covington, and Ft. Thomas and Carroll County Memorial.

    It is the policy of The Ion Center for Violence Prevention to provide Equal Employment Opportunity and individual growth opportunities to all applicants and employees in accordance with all applicable Federal and State laws and executive orders. State law requires a criminal record check as a condition of employment for all positions. This organization participates in E-Verify.

  • 7 Days Ago

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IT Operations Support Specialist - Senior
  • Hispanic Technology Executive Council
  • Frankfort, KY FULL_TIME
  • Our culture believes in Powering Your Potential. We provide global opportunities to develop your career, make your community a better place and work with todays most innovative thinkers to solve the w...
  • 2 Months Ago

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IT Incident Response Team Specialist
  • Quantam Solutions
  • Frankfort, KY CONTRACTOR,FULL_TIME
  • Quantam Solutions provides IT solutions and consulting for the Commonwealth of Kentucky. We offer a competitive hourly wage, health benefits, paid time off, and a 401(k) plan. We're currently seeking ...
  • 9 Days Ago

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Mobile Crisis Response Specialist - MetroSafe Deflection
  • Seven Counties
  • Louisville, KY FULL_TIME
  • Job Description:ESSENTIAL JOB FUNCTIONS Provide mobile crisis intervention to adults in Louisville Metro.Assess the situation, engage and develop rapport, and de-escalate.De-escalate person in crisis ...
  • 9 Days Ago

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Mobile Crisis Response Specialist - Deflection MetroSafe Grant
  • Seven Counties
  • Louisville, KY FULL_TIME
  • Job Description:ESSENTIAL JOB FUNCTIONS Provide mobile crisis intervention to adults in Louisville Metro.Assess the situation, engage and develop rapport, and de-escalate.De-escalate person in crisis ...
  • 25 Days Ago

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Medical Office Assistant - Scheduling Specialist - Surgical Specialist Owensboro
  • Scheduling Specialist - Surgical Specialist Owensboro in Owensboro, KY - Owensboro
  • Owensboro, KY FULL_TIME
  • Summary Job Summary Responsible for a variety of clinical and administrative tasks related to patient registration, assessments, and scheduling while maintaining confidentiality, professionalism, and ...
  • 6 Days Ago

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Subject Matter Expert
  • THR Partners
  • Houston, TX
  • Job Description Job Description This person will be an experienced engineer with sound understanding of HVAC systems tes...
  • 4/16/2024 12:00:00 AM

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Subject Matter Expert III
  • Bering Straits Native Corporation
  • Arlington, VA
  • Overview Visit our website at www.beringstraits.com to apply! Equal Opportunity Employer/Veterans/Disabled SUMMARY Parag...
  • 4/14/2024 12:00:00 AM

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Subject Matter Expert
  • Noah Consulting, Inc.
  • Houston, TX
  • A subject matter expert must have industry-specific experience and the ability relate the technical and business aspects...
  • 4/14/2024 12:00:00 AM

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Electrical Subject Matter Expert
  • Meta
  • Newton, GA
  • Meta is seeking a data center Electrical Subject Matter Expert (SME) to join our Data Center Facility Operations team. O...
  • 4/14/2024 12:00:00 AM

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Subject Matter Expert
  • Mb Solutions Inc.
  • Fort Belvoir, VA
  • Subject Matter Expert: Education: Minimum of a Bachelor's Degree. Qualifications: Expert qualification, expertise and ex...
  • 4/13/2024 12:00:00 AM

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Acquisition Subject Matter Expert
  • Barrow Wise Consulting
  • Washington, DC
  • Enjoy problem-solving, need a venue to display your creativity, and emerging technologies pique your interest; if so, Ba...
  • 4/13/2024 12:00:00 AM

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Subject Matter Expert (REMOTE)
  • Koniag Government Services
  • Chantilly, VA
  • KDS Job ID 2425036 Koniag Data Solutions, LLC, a Koniag Government Services company, is seeking a Subject Matter Expert ...
  • 4/13/2024 12:00:00 AM

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QE Subject Matter Expert
  • TechTriad
  • Bridgewater, NJ
  • Exciting Opportunity Alert! 🌟 Are you a seasoned expert in Quality Engineering (QE) and Testing within the global retai...
  • 4/13/2024 12:00:00 AM

Kentucky (/kənˈtʌki/ (listen) kən-TUK-ee), officially the Commonwealth of Kentucky, is a state located in the east south-central region of the United States. Although styled as the "State of Kentucky" in the law creating it, (because in Kentucky's first constitution, the name state was used) Kentucky is one of four U.S. states constituted as a commonwealth (the others being Virginia, Pennsylvania, and Massachusetts). Originally a part of Virginia, in 1792 Kentucky became the 15th state to join the Union. Kentucky is the 37th most extensive and the 26th most populous of the 50 United States. Ke...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Executive Response Specialist jobs
$47,005 to $62,122

Executive Response Specialist in Elyria, OH
This enables them to effectively communicate and calibrate with fellow team members and other business lines in order to achieve an escalation response that follows the directives of senior management.
January 17, 2020
Executive Response Specialist in Idaho Falls, ID
OOP Specialists must also stay up to date on Bank policies and procedures, and regulatory requirements in order to provide clear and effective feedback to Service Advisors, and recommend updates to The Source, out internal employee resource.
February 18, 2020
Executive Response Specialist in Sumter, SC
OOP Specialists are expected to be fully knowledgeable and cross-trained on all products related to U.S.
November 30, 2019