Executive Response Specialist jobs in Jacksonville, FL

Executive Response Specialist provides timely resolutions to customer complaints that have escalated to the highest level within the organization. Coordinates with product/service suppliers and/or contact center staff to research and determine validity of complaints and evaluate options to remedy these complaints. Being an Executive Response Specialist reviews the underlying facts of the complaint, determines an appropriate solution, and delivers the response to the customer. Requires a thorough knowledge of the products/services offered, well developed customer service skills, and clear understanding of the company's policy regarding complaints. Additionally, Executive Response Specialist exercises a large degree individual discretion and judgement. Tracks complaints and makes recommendations to management designed to reduce the number of complaints. May require a bachelor's degree. Typically reports to a supervisor or manager. The Executive Response Specialist gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be an Executive Response Specialist typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

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Senior Business Control Specialist - Regulatory Management Team
  • Hispanic Technology Executive Council
  • Jacksonville, FL FULL_TIME
  • At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

    One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. Were devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

    Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

    Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

    Job Description:

    This job is responsible for driving and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include providing analytical and administrative support for LOB or ECF specific processes and tools to drive adherence to enterprise-wide standards. Job expectations include monitoring and testing controls and implementing quality assurance and quality control processes within the LOB or ECF by evaluating data to help identify, track, and report issues and control improvements for remediation. The Senior Business Controls Specialist (Regulatory Management Team) will provide analytical support to Enterprise Credit (Commercial) Officers in executing internal control discipline and operational excellence related to FDPA (Flood Regulation) during the underwriting/monitoring process.


    Responsibilities:
    Maintaining an engagement pipeline requiring coordination of various teams to ensure closing deadlines are met.
    Providing guidance and coaching on requirements necessary to ensure adherence with internal policy and designated regulation
    Participating with work team developing updates and training to any Front Line Unit (FLU) procedures for the designated regulation
    Serve as a point of contact and SME in partnering with, Operations, Legal, Audit, and Control Partners on annual assessments and Exams
    Supports the monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation
    Supports the overall management of and research required for regulatory exams, internal audits, and other monitoring and inspection reviews and evaluates data and information relevant to inspection metrics to support governance activities for dashboard reporting

    Skills:
    Controls Management
    Issue Management
    Monitoring, Surveillance, and Testing
    Quality Assurance
    Risk Management
    Analytical Thinking
    Attention to Detail
    Critical Thinking
    Problem Solving
    Written Communications
    Decision Making
    Innovative Thinking
    Prioritization
    Recording/Organizing Information
    Research

    Required Qualifications:
    3-5 years experience in risk management, compliance, operational controls and/or LOB underwriting or operations
    Ability to navigate credit agreements, collateral documentation and loan documents
    Proficient in Outlook, Excel, SharePoint, PowerPoint and WebEx skills
    Ability to work independently and self-manage multiple tasks at once
    Strong communication and collaboration skills
    Ability to lead and execute while maintaining a positive and energetic attitude during times of pressure, adversity, or change
    Candidate must be highly organized
    Participant must have the ability to solve complex problems, be detail oriented, and demonstrate a high regard for data accuracy

    Desired Qualifications:
    Working knowledge of Flood insurance and/or regulations
    Strong oral and written communication skills including the ability to communicate effectively with leadership, Compliance, Audit and Credit Review on a regular basis
    Experience in Commercial Banking, credit underwriting, monitoring and collateral analysis and familiar with credit policy and procedures
    Regulatory, audit, and/or issue management experience

    Will consider any EC Commercial Location

    Shift:

    1st shift (United States of America)

    Hours Per Week:

    40

     

  • 6 Days Ago

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Senior Business Control Specialist (Process Health and Governance) Global Treasu
  • Hispanic Technology Executive Council
  • Jacksonville, FL FULL_TIME
  • Job DescriptionThis role is part of the Global Treasury and Merchant Services Business Control Process Health and Governance Team. The position will Provide Single Process Inventory (SPI) Program supp...
  • 19 Days Ago

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Call Intake Specialist – Environmental Emergency Response
  • Hepaco Inc
  • Jacksonville, FL FULL_TIME
  • As a subsidiary of HEPACO, ERTS (www.ertsonline.com) provides 24/7/365 emergency spill response management nationwide to the transportation, oil and gas, chemical, manufacturing, and insurance industr...
  • 7 Days Ago

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Medical Office Specialist
  • HCA Florida Memorial Hand Specialist
  • Jacksonville, FL FULL_TIME
  • Introduction Do you have the career opportunities as a(an) Medical Office Specialist you want with your current employer? We have an exciting opportunity for you to join HCA Florida Memorial Hand Spec...
  • 10 Days Ago

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Project Manager/Estimator
  • CNM Specialist Recruitment Limited
  • Jacksonville, FL FULL_TIME
  • My client is a multifaceted medium-sized general contractor with offices and operations in Jacksonville, FL. They are looking for a Project manager/Estimator with experience in Multifamily exterior Pa...
  • 22 Days Ago

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Estimator
  • CNM Specialist Recruitment Limited
  • Orange Park, FL FULL_TIME
  • My client is a privately owned, well-established commercial construction general contractor focusing locally on construction for Education clients. They take on projects between $100k- $20 million in ...
  • 10 Days Ago

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0 Executive Response Specialist jobs found in Jacksonville, FL area

Jacksonville is the most populous city in Florida, the most populous city in the southeastern United States and the largest city by area in the contiguous United States. It is the seat of Duval County, with which the city government consolidated in 1968. Consolidation gave Jacksonville its great size and placed most of its metropolitan population within the city limits. As of 2017 Jacksonville's population was estimated to be 892,062. The Jacksonville metropolitan area has a population of 1,523,615 and is the fourth largest in Florida. Jacksonville is centered on the banks of the St. Johns ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Executive Response Specialist jobs
$47,255 to $62,452
Jacksonville, Florida area prices
were up 1.5% from a year ago

Executive Response Specialist in Petaluma, CA
Achieving a comprehensive response is done by working with Management across various business lines such as Compliance, Legal, Bankruptcy, Collections, Disputes, Underwriting, etc.
February 03, 2020
Executive Response Specialist in Minneapolis, MN
Office of the President (OOP) Executive Response Specialists are responsible for thoroughly researching, investigating, and responding to escalations relating to all aspects of Retail Payment Solutions.
January 02, 2020
Executive Response Specialist in Rockford, IL
Additionally, strong written communication skills are necessary as OOP Specialists are required to hand write letters to customers notifying them of the resolution of their complaint.
February 13, 2020