Executive Response Specialist provides timely resolutions to customer complaints that have escalated to the highest level within the organization. Coordinates with product/service suppliers and/or contact center staff to research and determine validity of complaints and evaluate options to remedy these complaints. Being an Executive Response Specialist reviews the underlying facts of the complaint, determines an appropriate solution, and delivers the response to the customer. Requires a thorough knowledge of the products/services offered, well developed customer service skills, and clear understanding of the company's policy regarding complaints. Additionally, Executive Response Specialist exercises a large degree individual discretion and judgement. Tracks complaints and makes recommendations to management designed to reduce the number of complaints. May require a bachelor's degree. Typically reports to a supervisor or manager. The Executive Response Specialist gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be an Executive Response Specialist typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
The Bank of New York Mellon seeks Senior Specialist, Business Analysis in Jersey City, NJ, to Analyze, develop, and operate complete computer systems. Consult with stakeholders to analyze, define, challenge and prioritize the business requirements, functional specifications and operational architecture for a functional work stream within a highly complex strategic, global program. Requirements: Bachelor's degree or foreign equivalent in Computer Science, Computer Engineering, or a related field, and Eight (8) years of progressively responsible experience in the job offered or in a related occupation. Eight (8) years of progressively responsible experience must include: Creating standard processes for requirements creation, documentation and management and translating them into relevant functional design and use case models. Creating detailed queries to perform data analysis and reporting on large datasets including both SQL and no SQL databases. Utilizing Extract Transform Load workflows and architecture to create data requirements for large databases. Analyzing, Defining and prioritizing business requirements, functional specifications and operational architecture for global programs. Providing consultation to IT and business management on applying technology to new business opportunities and evolving regulatory landscape and planning and implementing cross-functional applications or systems. Utilizing waterfall and agile methodologies including scrum, Kanban, SAFe in creating requirements for programs and projects based on business strategic needs and requirements. Creating and executing test cases, test suites that encompass the various areas of testing for large multi-year projects. Remote work may be permitted within a commutable distance from the worksite. Salary: $138,590.00-$175,000.00. Qualified applicants please apply online at and utilize reference code #43724. Please indicate "referral source - advertisement - WEB."
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0 Executive Response Specialist jobs found in Irvington, NJ area