Executive Response Specialist provides timely resolutions to customer complaints that have escalated to the highest level within the organization. Coordinates with product/service suppliers and/or contact center staff to research and determine validity of complaints and evaluate options to remedy these complaints. Being an Executive Response Specialist reviews the underlying facts of the complaint, determines an appropriate solution, and delivers the response to the customer. Requires a thorough knowledge of the products/services offered, well developed customer service skills, and clear understanding of the company's policy regarding complaints. Additionally, Executive Response Specialist exercises a large degree individual discretion and judgement. Tracks complaints and makes recommendations to management designed to reduce the number of complaints. May require a bachelor's degree. Typically reports to a supervisor or manager. The Executive Response Specialist gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be an Executive Response Specialist typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Job Description
Job Description
Marine Spill Response Corporation is a not-for-profit, U.S. Coast Guard Classified Oil Spill Removal Organization. MSRC was formed in 1990 to offer oil spill response services and mitigate damage to the environment.
MSRC offers a full range of oil spill response capabilities intended to help meet the planning criteria of the Oil Pollution Act of 1990.
MSRC is offering an excellent opportunity for an Operational Responder who is ready to start their career with the leader in the oil spill response industry.
We are seeking a qualified individual who can perform preventative maintenance, basic corrective maintenance, and provide support in all phases of oil spill response equipment operation, deployment, retrieval, cleaning and storage.
Requirements of the position :
Responsibilities :
time records, maintenance and safety reports.
Physical Requirements :
Internal Applicants :
To facilitate process, internal applicants are encouraged to speak with their supervisor and / or their HRA about their interest in, and application for, this position.
Marine Spill Response Corporation is an Equal Opportunity Employer. MSRC prohibits discrimination against any employee or applicant for employment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, physical or mental disability, genetic information, or because an employee or applicant is a disabled veteran, recently separated veteran, or other protected veteran.
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