Executive Response Specialist jobs in Hastings, NE

Executive Response Specialist provides timely resolutions to customer complaints that have escalated to the highest level within the organization. Coordinates with product/service suppliers and/or contact center staff to research and determine validity of complaints and evaluate options to remedy these complaints. Being an Executive Response Specialist reviews the underlying facts of the complaint, determines an appropriate solution, and delivers the response to the customer. Requires a thorough knowledge of the products/services offered, well developed customer service skills, and clear understanding of the company's policy regarding complaints. Additionally, Executive Response Specialist exercises a large degree individual discretion and judgement. Tracks complaints and makes recommendations to management designed to reduce the number of complaints. May require a bachelor's degree. Typically reports to a supervisor or manager. The Executive Response Specialist gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be an Executive Response Specialist typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

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Crisis Response Peer Support Specialist
  • CenterPointe
  • Lincoln, NE FULL_TIME

  • For a full job description, including all essential functions and requirements, click here!


    THE JOB
    The Crisis Response Peer Support Specialist utilizes their own personal experiences as a consumer of behavioral health services to assist others in navigating their recovery journey and in coping through crisis situations. What are some things you can expect to do each day?


    - Utilize your personal insight as an expert in the recovery process, symptom management, and client choice to engage persons served in their own treatment
    - Provide peer counseling and support, promote hope and empowerment, advocacy, and problem-solving with consumers
    - Utilize Crisis Intervention skills to assist individuals who seek walk-in assistance at the Outpatient location, assist in connecting them to internal and/or external services, providers, and community resources to meet their needs
    - Provide field response (community-based visits) to individuals experiencing mental health crises
    - Work cooperatively as a team member to suggest appropriate changes in treatment plans to ensure that immediate and appropriate interventions are provided

    This position is being added to CenterPointe and is part of our expansion of services to a Certified Community Behavioral Health Clinic, allowing us to provide truly holistic, whole-person integrated care. The multidisciplinary team provides therapy, medication management, peer support, case management, and healthcare/nursing needs to these individuals in a person-centered way that focuses on the well-being of each person. The Crisis Response Peer Support Specialist plays a critical role in our ability to provide these person-centered services in the absolute top standard of care.

    THE COMPANY
    CenterPointe is a non-profit organization that has served the Lincoln community for over 40 years, and in 1989 became one of the first agencies in the nation to offer truly integrated co-occurring treatment.
    Grounded by the belief that every person has the ability to recover, CenterPointe offers a full continuum of care to people suffering from mental health and substance use disorders. The majority of the people we serve are also experiencing homelessness or near-homelessness. We believe in Housing First, Harm Reduction, and biopsychosocial treatment philosophies. By meeting people where they're at, we're able to help them to get better, sooner, for longer.

    CenterPointe has stayed at the leading edge in our industry, receiving the SAMHSA Service & Science Award, various local acknowledgments and awards, and consistent CARF-International Accreditation since 1996. As we continue to push boundaries and provide the best services, we are growing as an agency and continue to look for innovative, person-centered opportunities to help the members of our communities. We hope you will join our team as CenterPointe expands and continues to seek only the absolute best employees who will maintain our high standards of care for the people we serve.


    WHO YOU ARE
    A positive, motivated team player who is passionate about helping others to succeed in their treatment. You understand the delicate and vital balance between professional boundaries and interacting as a Peer, and you excel at building strong rapport with others. Using your own experiences, knowledge, and outstanding organizational skills, you navigate complex resources and systems with ease in order to benefit the persons served. You always keep a cool head in stressful situations, and you're motivated by the opportunity to help others find success in their recovery journey.


    WHAT YOU HAVE
    Required:
    - High School Diploma or equivalent

    - Two or more years of experience in working with individuals who have severe and persistent mental health challenges and/or substance use concerns

    - Education in and knowledge of recovery principles

    - Must have persistent mental health challenges and have received mental health services in order to identify as a Peer

    - Demonstrated self-knowledge and management of their own mental health; must be well along in their recovery journey

    - At least 21 years of age

    - Valid driver's license with acceptable DMV record (last 7 years)

    - CPSS certification or ability to obtain within first 6 months of employment (associated costs will be paid by CenterPointe)

    Bonus Points:
    - Formal training in a State-approved peer support program preferred

    WHAT WE HAVE FOR YOU
    - A culture focused on work-life balance, personal and professional growth, inclusion, and engagement
    - Limitless opportunities for professional training, growth & development, and career advancement including Professional Development Leave, internal and external trainings, and job enhancement opportunities
    - Flexible scheduling options and generous paid leave policies including Mental Wellness hours, accrued vacation and sick time, and 8 annual holidays (plus a day off for your birthday every year!)
    - Competitive pay and excellent benefits, including:
    - Affordable Health, Dental, & Vision insurance
    - Free Group Life Insurance, AD&D and LTD policies for all full-time employees
    - 403(b) retirement plan with employer contribution
    - Discounted memberships with Genesis Health Clubs


    CenterPointe is a proud EEO Employer; candidates of diverse backgrounds, ages, lifestyles, etc. are encouraged to apply!

  • 1 Day Ago

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Crisis Response Team Member
  • CenterPointe Inc
  • Lincoln, NE FULL_TIME
  • We are hiring a part-time Crisis Response Team Member for our new LinkPointe program! Job Summary: Serve as a member of the CenterPointe Crisis Response Team providing support to individuals in our 24...
  • 18 Days Ago

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Quick Response Manufacturing Technician
  • Metalworks Inc.
  • Lincoln, NE FULL_TIME
  • Quick Response Manufacturing Technician The successful candidate will be responsible for fabricating and assembling projects including but not limited to: prototype parts, small run production jobs, c...
  • 3 Days Ago

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Crisis Response Therapist
  • CenterPointe
  • Lincoln, NE FULL_TIME
  • For a full job description, including all essential functions and requirements, click here! WHO YOU AREAn experienced, motivated mental health professional who is always looking to make a positive imp...
  • 5 Days Ago

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Bilingual Spanish Sales & Leasing Agent - Property Management
  • Koren Riley Executive Search
  • LINCOLN, NE FULL_TIME
  • Currently we are seeking a Sales & Leasing Representative to become part of the team for a Manufactured Home Community. Primary responsibilities are sales, advertising, resident relations, and office ...
  • Just Posted

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Maintenance, Repair, and Facilities Management
  • Koren Riley Executive Search
  • LINCOLN, NE FULL_TIME
  • We are looking for property Maintenance workers in Lincoln, NE for a Manufactured Home Community. Must have solid property maintenance experience, and must have a valid DL.JOB DUTIESComplete routine m...
  • Just Posted

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0 Executive Response Specialist jobs found in Hastings, NE area

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Marketing Development Specialist
  • Mary Lanning Healthcare
  • Hastings, NE
  • Mary Lanning Hospital has implemented a new Applicant Tracking System. You may need to create a new candidate account if...
  • 3/28/2024 12:00:00 AM

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Retail Merchandising Specialist
  • BDS Connected Solutions, LLC.
  • Kearney, NE
  • At a Glance: $$$ Earn weekly pay at BDS! $$$ If you enjoy completing independent projects, are interested in collaborati...
  • 3/28/2024 12:00:00 AM

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Sr. EHS Specialist [RW-13563]
  • Shirley Parsons, North America
  • Kearney, NE
  • A leading industrial manufacturer is currently seeking a Sr. EHS Specialist to help lead the EHS function at its facilit...
  • 3/26/2024 12:00:00 AM

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Customer Support Specialist - Work From Home>
  • Zip
  • Hastings, NE
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $75K per year / Full health, vision & dental / Apple equipm...
  • 3/24/2024 12:00:00 AM

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FT Member Services Specialist - Work From Home>
  • Transcarent
  • Hastings, NE
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $30 per hour / Medical, dental, and vision / 401k match / P...
  • 3/24/2024 12:00:00 AM

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Customer Support Specialist - Work From Home>
  • Zip
  • Grand Island, NE
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $75K per year / Full health, vision & dental / Apple equipm...
  • 3/24/2024 12:00:00 AM

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FT Member Services Specialist - Work From Home>
  • Transcarent
  • Grand Island, NE
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $30 per hour / Medical, dental, and vision / 401k match / P...
  • 3/24/2024 12:00:00 AM

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Merchandising & Product Demonstration Specialist
  • SAS Retail Services
  • Wood River, NE
  • Join our dynamic team as a Merchandising & Product Demonstration Specialist! In this multifaceted role, you'll excel in ...
  • 3/18/2024 12:00:00 AM

Hastings is a city and county seat of Adams County, Nebraska, United States. The population was 24,907 at the 2010 census. It is known as the town where Kool-Aid was invented by Edwin Perkins in 1927, and celebrates that event with the Kool-Aid Days festival every August. Hastings is also known for Fisher Fountain, and during World War II operated the largest Naval Ammunition Depot in the United States. It was chosen because of it centralized location from North to South and East and West in the country. This made it quicker to send ammunition by train to wherever needed. According to the U...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Executive Response Specialist jobs
$46,041 to $60,851
Hastings, Nebraska area prices
were up 0.8% from a year ago

Executive Response Specialist in Petaluma, CA
Achieving a comprehensive response is done by working with Management across various business lines such as Compliance, Legal, Bankruptcy, Collections, Disputes, Underwriting, etc.
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Executive Response Specialist in Minneapolis, MN
Office of the President (OOP) Executive Response Specialists are responsible for thoroughly researching, investigating, and responding to escalations relating to all aspects of Retail Payment Solutions.
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Additionally, strong written communication skills are necessary as OOP Specialists are required to hand write letters to customers notifying them of the resolution of their complaint.
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