Executive Response Specialist jobs in Hamilton, OH

Executive Response Specialist provides timely resolutions to customer complaints that have escalated to the highest level within the organization. Coordinates with product/service suppliers and/or contact center staff to research and determine validity of complaints and evaluate options to remedy these complaints. Being an Executive Response Specialist reviews the underlying facts of the complaint, determines an appropriate solution, and delivers the response to the customer. Requires a thorough knowledge of the products/services offered, well developed customer service skills, and clear understanding of the company's policy regarding complaints. Additionally, Executive Response Specialist exercises a large degree individual discretion and judgement. Tracks complaints and makes recommendations to management designed to reduce the number of complaints. May require a bachelor's degree. Typically reports to a supervisor or manager. The Executive Response Specialist gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be an Executive Response Specialist typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

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Crisis Response Specialist
  • The Ion Center for Violence Prevention
  • Covington, KY FULL_TIME
  • The Ion Center for Violence Prevention is a non-profit agency serving 13 Kentucky counties with an important mission: providing the best care of people of all identities who have been impacted by power-based personal violence and measurably reducing the number of people who have been hurt by it. The Ion Center's identity shines in everything we do such as preventION, inclusION, compassION, protectION, interventION, collaboratION, and transformatION. All services provided to victim-survivors are free and confidential.


    The Ion Center is looking for compassionate individuals that will support and serve victim-survivors of intimate partner violence in hospitals located in Northern Kentucky. The Crisis Response Specialist provides in-person advocacy and support to victim-survivors and offers/makes available Ion Center services while in the hospital. The Crisis Response Specialist position is an on-call position with an expectation of working between 48-80 hours each month. Crisis Response Specialists are responsible for traveling to area hospitals to meet victim-survivors when on-call. If you are passionate about making a difference, supporting your community members in a time of need, enjoy choosing your own schedule, and are looking for part-time work, this is the role for you!


    JOB SUMMARY: Under the supervision of the Crisis Response Coordinator, provides crisis intervention services to primary and secondary survivors of crime, with a special focus on victims of partner violence, sexual violence, and stalking, on location in the community.


    PRINCIPAL DUTIES AND RESPONSIBILITIES

    Applies ZeroV Program Member Service Standards and the Kentucky Association of Sexual Assault Programs (KASAP) Standards for survivors of rape


    Crisis Response

    1.1 Assess and identify client needs

    1.2 Provide trauma informed support

    1.3 Provide and connect clients with community resources.

    1.4 Aide clients in developing safety plan

    1.5 Coordinate immediate transportation and housing assistance as needed


    Community Partner (or Ion Center Representation)

    2.1 Collaborate with community partners to support victims.

    2.2 Educate community partners on topics relevant to partner violence, sexual violence, and stalking.

    2.3 Advocate to meet victims’ needs


    On-Call Response

    3.1 On-call and prepared for dispatch during shift.

    3.2 Respond to community partner location within 30 minutes of receiving dispatch

    3.3 Communicate with Hotline team during dispatch

    3.4 Report to Hotline team when hospital run is completed, including providing required debrief information


    Communication and Teamwork Duties

    4.1 Attend related meetings and trainings.

    4.2 Contribute to a clean, healthy, and trauma informed agency environment.

    4.3 Collaborate as a team across agency sites.


    Other Duties

    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.


    QUALIFICATIONS (Knowledge, skills, etc.):

    1. Knowledge and skills at a level typically acquired through obtaining a Bachelor’s degree from an accredited college or university

    2. Knowledge of Trauma Informed Care

    3. Ability to work under highly stressful, crisis-oriented situations

    4. Ability to handle sensitive information and maintain high level of confidentiality

    5. Outstanding empathetic and listening skills

    6. Professional oral and written communication skills

    7. Ability to work independently and collaborate on a team

    8. Excellent problem solving and decision-making skills

    9. Complete trainings for funding requirements and knowledge building

    10. Must be a minimum age of 18.


    MENTAL/PHYSICAL ACTIVITIES WHICH OCCUR REGULARLY IN PERFORMING THE JOB:

    • Speaking, seeing, hearing, standing, writing, walking, including climbing steps, carry, pull, lift, stoop, kneel
    • Using related office equipment keyboard and monitor, camera, copier, fax, phones, etc.
    • This position may involve exposure to infectious diseases and stressful situations.

    This is an hourly position that pays $10.00/hour when waiting to respond to calls and $20.00/hour when actively responding to calls. Weeknight and weekend shifts available. The Ion Center responds to hospitals in Northern Kentucky: St. Elizabeth Hospitals in Florence, Edgewood, Covington, and Ft. Thomas and Carroll County Memorial.

    It is the policy of The Ion Center for Violence Prevention to provide Equal Employment Opportunity and individual growth opportunities to all applicants and employees in accordance with all applicable Federal and State laws and executive orders. State law requires a criminal record check as a condition of employment for all positions. This organization participates in E-Verify.

  • 1 Month Ago

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Domestic Flight Support Specialist (Dispatch)
  • Executive Jet Management
  • Cincinnati, OH FULL_TIME
  • Why Work for EJM?Executive Jet Management (EJM) has been a pioneer in worldwide jet charter and aircraft management services since 1977. As a wholly owned subsidiary of NetJets Inc., a Berkshire Hatha...
  • 1 Month Ago

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Executive Communications Specialist
  • AtriCure, Inc.
  • Mason, OH FULL_TIME
  • Executive Communications Specialist Mason HQ, 7555 Innovation Way, Mason, Ohio, United States of America Req #1869 Thursday, January 4, 2024 AtriCure, Inc. provides innovative technologies for the tre...
  • 23 Days Ago

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Business Development & Customer Service Representative
  • Response Inc.
  • Cincinnati, OH FULL_TIME
  • We are sorry. The job offer you are looking for is no longer available. We are currently seeking a highly motivated customer-focused individual to join our team as a Business Development & Customer Se...
  • 22 Days Ago

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Immediate hire customer
  • Response Inc.
  • Cincinnati, OH FULL_TIME
  • We provide aggressive marketing and advertising campaigns for national accounts in Cincinnati. We provide customers with the everyday value and uncompromising customer service that has made us so succ...
  • 22 Days Ago

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Marketing associate
  • Response Marketing
  • Cincinnati, OH FULL_TIME
  • Are you ready to move from a BORING cubicle to something more exciting? Response Inc. is looking for a creative, innovative, and solution-oriented individual to join our Marketing and Sales Department...
  • 22 Days Ago

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0 Executive Response Specialist jobs found in Hamilton, OH area

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Marketing Expert Professional (B2B)
  • Devroomen Garden Products
  • Florence, KY
  • Job Description Job Description Our Company: DEVROOMEN BULB INC. We are a leading provider of flower bulbs and perennial...
  • 3/26/2024 12:00:00 AM

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Workday Operations Specialist
  • Vaco
  • Cincinnati, OH
  • Vaco has partnered with one of the nation's largest providers of post-acute care in their search for a HR Operations Spe...
  • 3/24/2024 12:00:00 AM

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Customer Support Specialist - Work From Home>
  • Zip
  • West Chester, OH
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $75K per year / Full health, vision & dental / Apple equipm...
  • 3/24/2024 12:00:00 AM

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Customer Support Specialist - Work From Home>
  • Zip
  • Fairfield, OH
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $75K per year / Full health, vision & dental / Apple equipm...
  • 3/24/2024 12:00:00 AM

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FT Member Services Specialist - Work From Home>
  • Transcarent
  • West Chester, OH
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $30 per hour / Medical, dental, and vision / 401k match / P...
  • 3/24/2024 12:00:00 AM

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Customer Support Specialist - Work From Home>
  • Zip
  • Middletown, OH
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $75K per year / Full health, vision & dental / Apple equipm...
  • 3/24/2024 12:00:00 AM

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FT Member Services Specialist - Work From Home>
  • Transcarent
  • Fairfield, OH
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $30 per hour / Medical, dental, and vision / 401k match / P...
  • 3/24/2024 12:00:00 AM

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FT Member Services Specialist - Work From Home>
  • Transcarent
  • Hamilton, OH
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $30 per hour / Medical, dental, and vision / 401k match / P...
  • 3/24/2024 12:00:00 AM

Hamilton is a city in and the county seat of Butler County, Ohio, United States, in the state's southwestern corner, located 20 miles north of Cincinnati. The population was 62,447 at the 2010 census. The city is part of the Cincinnati metropolitan area. Hamilton has three designated National Historic Districts: Dayton Lane, German Village, and Rossville. The city has a council-manager form of government. Its mayor is Patrick Moeller and the city manager is Joshua Smith. Most of the city is in the Hamilton City School District. The industrial city is seeking to revitalize through the arts; it...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Executive Response Specialist jobs
$48,523 to $64,131
Hamilton, Ohio area prices
were up 1.1% from a year ago

Executive Response Specialist in Petaluma, CA
Achieving a comprehensive response is done by working with Management across various business lines such as Compliance, Legal, Bankruptcy, Collections, Disputes, Underwriting, etc.
February 03, 2020
Executive Response Specialist in Minneapolis, MN
Office of the President (OOP) Executive Response Specialists are responsible for thoroughly researching, investigating, and responding to escalations relating to all aspects of Retail Payment Solutions.
January 02, 2020
Executive Response Specialist in Rockford, IL
Additionally, strong written communication skills are necessary as OOP Specialists are required to hand write letters to customers notifying them of the resolution of their complaint.
February 13, 2020