Executive Response Specialist provides timely resolutions to customer complaints that have escalated to the highest level within the organization. Coordinates with product/service suppliers and/or contact center staff to research and determine validity of complaints and evaluate options to remedy these complaints. Being an Executive Response Specialist reviews the underlying facts of the complaint, determines an appropriate solution, and delivers the response to the customer. Requires a thorough knowledge of the products/services offered, well developed customer service skills, and clear understanding of the company's policy regarding complaints. Additionally, Executive Response Specialist exercises a large degree individual discretion and judgement. Tracks complaints and makes recommendations to management designed to reduce the number of complaints. May require a bachelor's degree. Typically reports to a supervisor or manager. The Executive Response Specialist gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be an Executive Response Specialist typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Overview:
We are seeking a talented and experienced Marketing Specialist to join our team. As a Marketing Specialist, you will be responsible for developing and implementing marketing strategies to promote our products and services. You will work closely with the marketing team to create engaging content, manage social media platforms, and execute digital marketing campaigns. If you have a passion for marketing and a strong understanding of various marketing techniques, we would love to hear from you.
Duties:
- Develop and implement marketing strategies to drive brand awareness and generate leads
- Create and manage engaging content for various marketing channels, including social media, website, and email campaigns
- Conduct market research to identify trends and opportunities for growth
- Collaborate with cross-functional teams to ensure consistent messaging across all marketing channels
- Manage social media platforms and engage with followers to build brand loyalty
- Monitor and analyze campaign performance using analytics tools
- Stay up-to-date with industry trends and best practices in marketing
Experience:
- Proven experience in social media marketing, content marketing, digital marketing, and print advertising
- Strong knowledge of product management, advertising sales, performance marketing, and marketing automation
- Excellent written and verbal communication skills
- Proficient in using analytics tools to track campaign performance
- Ability to work independently as well as collaborate with cross-functional teams
- Strong attention to detail and ability to multitask in a fast-paced environment
If you are a creative thinker with a passion for marketing, we would love to hear from you. Join our team as a Marketing Specialist and help us drive our brand forward.
Job Types: Full-time, Part-time
Pay: $15.00 - $17.00 per hour
Expected hours: 10 – 36 per week
Benefits:
Schedule:
Ability to Relocate:
Work Location: Hybrid remote in Columbia, MS 39429
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