Executive Response Specialist provides timely resolutions to customer complaints that have escalated to the highest level within the organization. Coordinates with product/service suppliers and/or contact center staff to research and determine validity of complaints and evaluate options to remedy these complaints. Being an Executive Response Specialist reviews the underlying facts of the complaint, determines an appropriate solution, and delivers the response to the customer. Requires a thorough knowledge of the products/services offered, well developed customer service skills, and clear understanding of the company's policy regarding complaints. Additionally, Executive Response Specialist exercises a large degree individual discretion and judgement. Tracks complaints and makes recommendations to management designed to reduce the number of complaints. May require a bachelor's degree. Typically reports to a supervisor or manager. The Executive Response Specialist gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be an Executive Response Specialist typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
The Executive Director (Director) is the chief executive officer of the Madera County Economic Development Commission (MCEDC), a joint powers agency comprised of the County of Madera, the City of Madera, and the City of Chowchilla.
The Director is charged with the overall formulation and implementation of a comprehensive program of economic development that serves the entire County of Madera; the hiring, training, and supervision of the MCEDC staff, and generating the MCEDC budget. The Director will report directly to and receive supervision from the MCEDC Executive Committee.
Outline of Duties and Responsibilities:
_ Desired Qualifications:_
_ Background_
Knowledge of
Personal Qualities
Minimum Experience/Education:
The ideal candidate will have a proven record of successful leadership experience in an economic development organization or related business enterprise; graduation from an accredited college or university, with at least a Bachelor’s degree in relevant field (e.g. Business, Public Administration, Community Leadership etc.); a minimum of 5 years of full-time experience in an economic/ community development, business or related setting, where the level of responsibility would be consistent with and demonstrate proficiency in the required tasks.
Other:
A valid California Driver’s License and reliable transportation is required. Essential duties require the following physical skills and/or work environment: Ability to walk, kneel, crouch, stoop, squat, twist, climb and life 25 lbs.; exposure to the outdoors, ability to travel to different sites and locations.
Equal Opportunity Employer:
The Madera County Economic Development Commission does not discriminate on the basis of race, religious creed, color, national origin, ancestry, disability, medical condition, marital status, sexual orientation, sex, age, in any of its programs and activities.
Compensation: $110,000 to $133,678 plus benefits package.
Email cover letter and resume to MCEDC at info@maderacountyedc.com
Deadline: 5pm- April 19, 2024
Job Type: Full-time
Pay: $110,000.00 - $133,678.00 per year
Ability to Commute:
Ability to Relocate:
Willingness to travel:
Work Location: In person
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