Executive Response Specialist jobs in Frankfort, KY

Executive Response Specialist provides timely resolutions to customer complaints that have escalated to the highest level within the organization. Coordinates with product/service suppliers and/or contact center staff to research and determine validity of complaints and evaluate options to remedy these complaints. Being an Executive Response Specialist reviews the underlying facts of the complaint, determines an appropriate solution, and delivers the response to the customer. Requires a thorough knowledge of the products/services offered, well developed customer service skills, and clear understanding of the company's policy regarding complaints. Additionally, Executive Response Specialist exercises a large degree individual discretion and judgement. Tracks complaints and makes recommendations to management designed to reduce the number of complaints. May require a bachelor's degree. Typically reports to a supervisor or manager. The Executive Response Specialist gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be an Executive Response Specialist typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

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IT Operations Support Specialist - Senior
  • Hispanic Technology Executive Council
  • Frankfort, KY FULL_TIME
  • Our culture believes in Powering Your Potential. We provide global opportunities to develop your career, make your community a better place and work with todays most innovative thinkers to solve the worlds toughest problems.

    We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. Thats what #LifeAtCummins is all about.

    IT Operations Support Specialist Senior

    Description

    We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. Thats what #LifeAtCummins is all about.

    We are looking for a talented LAN Systems Administrator to join our team specializing in Systems/Information Technology for our Components Business Segment in Nicholasville, KY.

    • Provides system operational support ensuring the effectiveness, efficiency, accuracy, and availability of systems for end users. Coaches and mentors less experienced team members.

    • Performs routine maintenance, facilitates customization, and changes to, and ensures system disaster recovery for systems.

    • Leads new employee technology setup, including computer setup and delivery and system access.

    • Resolves issues not readily evident and performs authorized changes and upgrades to existing systems.

    • Performs preventative maintenance on IT systems and networks, monitors system performance and accuracy.

    • Performs complex root-cause analysis to identify issues.

    • Coaches and mentors less experienced security analysts; documents knowledge and solutions for use across the organization.

    Skills

    • System Change Management - Controls the life cycle of all system changes using the required processes and tools enabling beneficial changes to be made with minimum disruption to IT services.

    • IT Operational Support - Executes ongoing activities and procedures required to manage and maintain IT services to deliver agreed service levels.

    • Problem Management - Controls the life cycle of all problems using the required processes and tools to proactively prevent recurrence of incidents to minimize adverse impact on the organization.

    • Service Asset and Configuration Management - Manages service assets and configuration items by maintaining accurate configuration records to support other service management processes with documented and verifiable information.

    • Request Fulfillment - Manages a service request through its life cycle with efficiency and professionalism using the required processes and tools to maintain customer satisfaction.

    • Access Management - Manages access to services using the required processes and tools granting appropriate rights and denying unauthorized users access to comply with policy.

    • Service Level Management - Ensures the quality of the services delivered meet agreed levels using the required processes and tools to maintain customer satisfaction.

    • Knowledge Management - Ensures perspectives, ideas, experiences, and information are available in the right place and the right time using the required processes and tools to enable informed decisions.

    • Troubleshooting - Diagnoses and resolves the customer-identified issue by utilizing appropriate department standards to satisfy customer expectations.

    • Problem Solving - Solves problems using a systematic analysis process by leveraging industry standard methodologies to create problem traceability and protect the customer; determines the assignable cause; implements robust, data-based solutions; identifies the systemic root causes and recommended actions to prevent problem reoccurrence.

    • Project Issue and Risk Management - Manages the process to identify, assess and prioritize issues and risks using recommended tools and processes to minimize, monitor, and control the probability and/or impact of negative events or to maximize the realization of positive events.

    • Optimizes work processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.

    Education, Licenses, Certifications

    • College, university, or equivalent degree in Information Technology, Business or a related subject preferred.

    • This position may require licensing for compliance with export controls or sanctions regulations.

    Experience

    • Intermediate level of relevant work experience required.

    • Active Directory Experience required.

    • CCNA or CCNP or equivalent work experience preferred.

    • Enterprise IT support experience preferred.

    • VMWare Experience preferred.

    • Cloud experience preferred.

    Compensation and Benefits

    Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

    Cummins and E-verify

    At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employees Form I-9 to confirm work authorization.

    Job SYSTEMS/INFORMATION TECHNOLOGY

    Primary Location United States-Kentucky-Nicholasville-US, KY, Frankfort, Steadmantown Mfg

    Job Type Experienced - Exempt / Office

    Recruitment Job Type Exempt - Experienced

    Job Posting Jan 25, 2024, 1:00:00 AM

    Unposting Date Ongoing

    Organization Cummins Meritor

    Role Category Onsite

    Relocation Package Eligible

    Req ID: 2400004B

     

  • 1 Month Ago

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AEL Helicopter Pilot - HAA
  • Global Medical Response
  • Lebanon, KY FULL_TIME
  • We invite you to join a team of highly skilled emergency medical experts, pilots and mechanics! Our mission of providing care to the world at a moment's notice is at the heart of everything we do. We ...
  • 1 Day Ago

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Flight Paramedic
  • Global Medical Response
  • Campbellsville, KY FULL_TIME
  • Flight Paramedic We're hiring a Flight Paramedic to work with our team of air transportation experts to safely transport patients to and from medical facilities as well as scene call work. Safety, eff...
  • 8 Days Ago

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Security incident response
  • Lincoln Financial Group
  • Frankfort, KY FULL_TIME
  • Alternate Locations : Work from Home Work Arrangement : Hybrid / Flexible : Work at home and use the office as appropriate for in-person collaboration. Relocation assistance : is not available for thi...
  • 27 Days Ago

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Account Executive
  • Energy Systems Group
  • Frankfort, KY FULL_TIME
  • ENERGY SYSTEMS GROUP® is looking for an Account Executive to join our Public Sector Central Region team. This position will be based in Kentucky with frequent travel up to 30% to 50%, including overni...
  • 11 Days Ago

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Account Executive
  • Energy Systems Group
  • Frankfort, KY FULL_TIME
  • ENERGY SYSTEMS GROUP® is looking for an Account Executive to join our Public Sector Central Region team. This position will be based in Kentucky with frequent travel up to 30% to 50%, including overni...
  • 13 Days Ago

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0 Executive Response Specialist jobs found in Frankfort, KY area

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Customer Support Specialist - Work From Home>
  • Zip
  • Frankfort, KY
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $75K per year / Full health, vision & dental / Apple equipm...
  • 3/24/2024 12:00:00 AM

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Customer Support Specialist - Work From Home>
  • Zip
  • Georgetown, KY
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $75K per year / Full health, vision & dental / Apple equipm...
  • 3/24/2024 12:00:00 AM

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Customer Support Specialist - Work From Home>
  • Zip
  • Shelbyville, KY
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $75K per year / Full health, vision & dental / Apple equipm...
  • 3/24/2024 12:00:00 AM

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Customer Support Specialist - Work From Home>
  • Zip
  • Nicholasville, KY
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $75K per year / Full health, vision & dental / Apple equipm...
  • 3/24/2024 12:00:00 AM

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FT Member Services Specialist - Work From Home>
  • Transcarent
  • Georgetown, KY
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $30 per hour / Medical, dental, and vision / 401k match / P...
  • 3/24/2024 12:00:00 AM

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FT Member Services Specialist - Work From Home>
  • Transcarent
  • Shelbyville, KY
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $30 per hour / Medical, dental, and vision / 401k match / P...
  • 3/24/2024 12:00:00 AM

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FT Member Services Specialist - Work From Home>
  • Transcarent
  • Lexington, KY
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $30 per hour / Medical, dental, and vision / 401k match / P...
  • 3/24/2024 12:00:00 AM

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FT Member Services Specialist - Work From Home>
  • Transcarent
  • Nicholasville, KY
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $30 per hour / Medical, dental, and vision / 401k match / P...
  • 3/24/2024 12:00:00 AM

Frankfort is the capital city of the Commonwealth of Kentucky and the seat of Franklin County. It is a home rule-class city in Kentucky; the population was 25,527 at the 2010 census. Located along the Kentucky River, Frankfort is the principal city of the Frankfort, Kentucky Micropolitan Statistical Area, which includes all of Franklin and Anderson counties. Frankfort is located in the (inner) Bluegrass region of Central Kentucky. The city is bisected by the Kentucky River, which makes an s-turn as it passes through the center of town. The river valley widens at this point, which creates fou...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Executive Response Specialist jobs
$45,549 to $60,200
Frankfort, Kentucky area prices
were up 1.2% from a year ago

Executive Response Specialist in Petaluma, CA
Achieving a comprehensive response is done by working with Management across various business lines such as Compliance, Legal, Bankruptcy, Collections, Disputes, Underwriting, etc.
February 03, 2020
Executive Response Specialist in Minneapolis, MN
Office of the President (OOP) Executive Response Specialists are responsible for thoroughly researching, investigating, and responding to escalations relating to all aspects of Retail Payment Solutions.
January 02, 2020
Executive Response Specialist in Rockford, IL
Additionally, strong written communication skills are necessary as OOP Specialists are required to hand write letters to customers notifying them of the resolution of their complaint.
February 13, 2020