Executive Response Specialist provides timely resolutions to customer complaints that have escalated to the highest level within the organization. Coordinates with product/service suppliers and/or contact center staff to research and determine validity of complaints and evaluate options to remedy these complaints. Being an Executive Response Specialist reviews the underlying facts of the complaint, determines an appropriate solution, and delivers the response to the customer. Requires a thorough knowledge of the products/services offered, well developed customer service skills, and clear understanding of the company's policy regarding complaints. Additionally, Executive Response Specialist exercises a large degree individual discretion and judgement. Tracks complaints and makes recommendations to management designed to reduce the number of complaints. May require a bachelor's degree. Typically reports to a supervisor or manager. The Executive Response Specialist gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be an Executive Response Specialist typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Shepherd Response is soliciting candidates to apply for the below position. Shepherd Response is a newly formed LLC and this is an opportunity to join an organization at the ground level and help build a dominant construction company within the disaster recovery industry. For more information on the company please visit our website at www.shepherd-response.com.
Position for hire: Construction Manager
Job Description
We are looking for a Construction Manager to join our team. As a residential construction manager, your role involves supervising and coordinating all aspects of the construction process. You’ll be responsible for planning, budgeting, scheduling, and overseeing the execution of 40-60 residential building projects and 4-6 project managers. This involves collaborating with various stakeholders, ensuring quality workmanship, and adhering to safety and regulatory standards. Your role also entails managing resources, problem-solving, and ensuring projects are completed on time and within budget.
As a new company, the current position will have substantial administrative duties as well and the candidate must be able to wear multiple hats. The candidate must be able to implement processes and workflows in order to help build a highly efficient company.
Typical responsibilities of a construction manager include but are not limited to:
Requirements and qualifications:
Job Type: Full-time
Pay: From $65,000.00 per year
Benefits:
Schedule:
Experience:
Ability to Relocate:
Work Location: In person
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0 Executive Response Specialist jobs found in Fort Myers, FL area